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Retail

Welcome to the Clover Retail Forum.  You're here because you are a Clover Retail merchant and would like to submit ideas that you feel would enhance/improve Clover's current offerings in the Retail space. 

In order to submit your idea you'll need to give it a Title then select the Category that best matches your idea.  Below are brief descriptions of the Clover Retail Categories.



Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Employees: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

Engagement: Share your thoughts on Clover’s built-in software that allows businesses to manage customers including viewing/storing customer information.
Clover GO: Clover GO is a mobile POS system designed for businesses that need to accept payments on the go.

Hardware: Ideas related to Clover hardware in the Restaurant space

Inventory: Please include all your feedback and suggestions for enhancing Clover’s inventory management software.

Invoice: Ideas related to Clover’s Invoicing feature.

Multi-LocationIdeas related to the functionality of Clover's Multi-Location product.

Orders: Ideas relating to the process of creating and managing Orders.

Reporting: Ideas relating to improving and enhancing Clover’s reporting.

Website: Ideas related to your Clover branded website.


Retail

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95 results found

  1. Currently for Online stores for retail, there are no shipping or mailing options, there are only instore pickup and door dash delivery. This is limiting merchants from gaining shoppers because you CAN NOT turn both functions off. One must remain on or the website is turned off.

    There is not enough allowed characters for customers to put contact information.

    Categories do not have the ability to add descriptions.

    A lot of work needs to go into improving the online store especially with regard to shipping.

    2 votes

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    1 comment  ·  Website  ·  Admin →
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  2. Invoice Number/Customizable Fields for Hosted Payment Page and Invoice payment – This would allow merchants to create a required field for invoice numbers to be submitted with payment information.

    3 votes

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    1 comment  ·  Invoice  ·  Admin →
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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  3. add a way to declare cash tips bring back the shifts app or figure out a way for the employees to declare their cash tips and connect over to the other apps

    1 vote

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    0 comments  ·  Reporting  ·  Admin →
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  4. Their should be an option that allows us to add an item description that will show on the POS and not just the online ordering

    1 vote

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    0 comments  ·  Orders  ·  Admin →
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  5. When in the ITEMS list, it would be great if REVENUE CLASS was option to show for visible columns.

    2 votes

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    0 comments  ·  Inventory  ·  Admin →
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  6. Please add the ability to export our item lists to a CSV file so it can properly be imported into other addons such as Ecwid. This will make updating and creating an online store easier and more organized.

    1 vote

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    0 comments  ·  Inventory  ·  Admin →
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  7. Please add the ability to associate a cost to a item modifier as that additional item has both a price and a cost from an accounting stand point. If I am adding an item (modifier) to the sale of an item, that cost needs to go up for things to be accurate and help track and improve margin numbers year to year.

    1 vote

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    0 comments  ·  Inventory  ·  Admin →
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  8. Identical modifiers should have an option to be condensed in one line for each item.

    Currently, if we add the same modifier 20 times to one item, the payment receipt will list it in 20 lines making the receipt absurdly long.

    At least for non priced modifiers, it should list the same identical modifier as "x20".

    Eg. If a customer orders 20 small shirts($0) and 10 large shirts($0) 10 XXL shirts ($4.50):

    40 Cotton Shirt $xx
    20 Small $0
    10 Large $0
    10 XXL. $45

    1 vote

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    0 comments  ·  Orders  ·  Admin →
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  9. Clover GO had an update that clearly segments inactive/closed Clover accounts so that a merchant only selects from their list of active accounts. We're requesting the same segmentation be available on the Dashboard so merchants do not have to rename old accounts ("old," "do not use," etc) and inevitably end up logging in to an inactive account, making updates, then get frustrated when they realize it was on the incorrect account.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  10. Business owners with multi-locations, should be able to name the batch so when it is emailed, they know exactly which location the batch is from.

    1 vote

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  11. We need to be able to assign customers as tax exempt and include an expiration date. This would automatically remove tax from any of their orders. If a customer was designated as tax exempt but is close to expiring or already expired, a pop-up should come up so we can let the customer know we need a new certificate of tax exemption.

    5 votes

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    0 comments  ·  Orders  ·  Admin →
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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  12. Please fix the following:

    • When uploading new items to an existing category, the existing items in that category are removed and uncategorized. Inventory imports should NOT overwrite data.

    • We need to be able to upload more than 1000 items per category.

    • Need to be able to filter by category and by uncategorized.

    • When inventory is exported, the category should be listed on the items page, not in a different tab.

    4 votes

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    0 comments  ·  Inventory  ·  Admin →
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    Thank you for submitting your Idea to UserVoice.

  13. When we use the register app, it takes too long in between customers. We want the option to eliminate the 'Thanks for Visiting' page after they choose wheter or not they want a receipt. Thanks

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  14. Till Management, or Cash Drawer Management, should be a core product offering. There is a severe lack of reporting and controls in high volume retail environments where cash drawers are reconciled multiple times per day with multiple tenders. The development appears to be available in the Clover Sport product set and should be included in all plan levels.

    This would be highly useful at all levels and it is surpassing that it has not been deployed.

    Additionally:
    1. Assigning cash drawers to users seems logical given that there are 2 drawer ports on the hub.
    2. Adding some filters or…

    3 votes

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    0 comments  ·  Reporting  ·  Admin →
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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  15. Item List - > add the ability to show a column to display if the item is set to Automatically manage availability or Manually manage Availability.

    Also the ability to select Multiple Items to set them to either Automatic or Manual instead of having to go into each item and set this field

    1 vote

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    0 comments  ·  Inventory  ·  Admin →
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  16. A modifiers column and modifier prices are not available columns in the item list in the Clover dashboard. Merchants have to click onto the item which is a blue link to see the modifier and click the modifier to change the prices. For example, a plumbing retail store has 3 modifiers for 6000 items. Currently, the merchant can look at his 6000 items and see all 3 prices next to the same item along with margin % in correlation with the cost (which Clover does have the cost column currently which is a positive) Since Clover already has the cost…

    1 vote

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    0 comments  ·  Inventory  ·  Admin →
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    Thank you for submitting your Idea to UserVoice.

  17. When doing a special event and you want to have special pricing only if purchased at the event, and the retail location is still open, there should be an option for multiple prices on and individual item. Example, a cigar is $11 in the store but at the event is $10.

    1 vote

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    0 comments  ·  Orders  ·  Admin →
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  18. Edit partially paid orders

    7 votes

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    0 comments  ·  Orders  ·  Admin →
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  19. Convenience fee as a percent, not a flat amount .

    2 votes

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    0 comments  ·  Other  ·  Admin →
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  20. I would like to formally request the ability to delete unpaid, expired invoices dating back to 2020. We do not use the Clover Virtual Terminal Invoicing for all billing purposes — only for sending past-due payment requests to patients. It is frustrating and inconvenient that there is currently no option to remove or archive these old, unpaid invoices from our dashboard.

    We now have invoices over four years old cluttering our unpaid balance section, many of which have already been written off as bad debt in our internal medical records system. This not only complicates our accounting process but also…

    4 votes

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    0 comments  ·  Invoice  ·  Admin →
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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

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