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Retail

Welcome to the Clover Retail Forum. You're here because you are a Clover Retail merchant and would like to submit ideas that you feel would enhance/improve Clover's current offerings in the Retail space.

In order to submit your idea you'll need to give it a Title then select the Category that best matches your idea. Below are brief descriptions of the Clover Retail Categories.



Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Employees: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

Engagement: Share your thoughts on Clover’s built-in software that allows businesses to manage customers including viewing/storing customer information.

Clover GO: Clover GO is a mobile POS system designed for businesses that need to accept payments on the go.

Hardware: Ideas related to Clover hardware in the Restaurant space

Inventory: Please include all your feedback and suggestions for enhancing Clover’s inventory management software.

Invoice: Ideas related to Clover’s Invoicing feature.
Multi-Location: Ideas related to the functionality of Clover's Multi-Location product.

Orders: Ideas relating to the process of creating and managing Orders.

Reporting: Ideas relating to improving and enhancing Clover’s reporting.

Website: Ideas related to your Clover branded website.


Retail

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133 results found

  1. The Clover Software really should take a priority on helping retailers with the inventory management>export>reporting features. If you all are not able to enhance this area you should really not market yourself as a solution for retailers. The fact that you can't 1. See current items in stock only, not all entries you have ever had 2. Ability to see in and out of when you add things to inventory 3. The Item export report is TERRIBLE and the column headers are not even accurate ie- Revenue detail comes through on the label column and with the latest changes the…

    6 votes

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    0 comments  ·  Inventory  ·  Admin →
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  2. Please make an option to Bulk Edit > Delete from within a category and subcategories. Currently we have to delete each individual item from within the item profile. Extremely time consuming. Bulk deleting items from within a category only deletes them from the category, leaving them uncategorized and lost in the abyss of a large inventory. We need to be able to delete items within a category from the entire inventory, not just from a category/subcategory.

    3 votes

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    0 comments  ·  Inventory  ·  Admin →
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  3. Hello! I have been using clover for almost 5 years now. I send a lot of invoices and my customers usually pay by check. I understand that if they pay by card clover makes money off the transaction, but my wholesale accounts dont WANT to pay by card. In this case I have to create another order to mark as paid. When I have over 40 accounts that pay this way I have to make 80 orders instead of 40. It causes a mess in the system. You cant delete the invoices that are canceled either so they hang in…

    18 votes

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    0 comments  ·  Invoice  ·  Admin →
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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  4. I am not a restaurant but I have been using the "alternate name" field for over 7. years and not on the restaurant plan. Suddenly that "alternate name" field is missing. I have a lot of key information in that field. I use it for part numbers and other descriptors for over seven years now. Removing that field from an existing plan without checking how it may impact customers, was short sided. Please bring it back to the other plans. I can still search for info in that field but cannot edit. What happened? Please had that field back.

    4 votes

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  5. For my retail business, the default list of columns isn't useful and since the system times out every 15 minutes, we must frequently reset the column list or drill into the detailed item update (which is VERY inefficient). Since this app is targeted to retail, it is surprising Product code (UPC) and SKU weren't part of the default column list design. (feels like a hold over from the Clover restaurant focus)

    2 votes

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  6. In the Item section, you can’t change the cost in Bulk Edit or Edit; you have to open the actual item to update the cost, which is time-consuming. It would be great to have the option to change the category and modifier directly in Edit as well, instead of having to use Bulk Edit.

    2 votes

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  7. On tax exempt customer be able to remove the sales tax either by adding the Order Type to the Invoice page or just remove it individually or at the end.

    2 votes

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    0 comments  ·  Invoice  ·  Admin →
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  8. We do not want the "custom item" button to show up on our terminal. Unfortunately, it's not optional. I was told customer service can't remove it. This seems ridiculous. We should be able to turn it off.

    4 votes

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    0 comments  ·  Orders  ·  Admin →
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  9. We do deliveries to cities with different sales tax rates. Please add a way to assign a tax rate per customer.

    3 votes

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    0 comments  ·  Invoice  ·  Admin →
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  10. We have multiple people who log into our clover because they need to change inventory and it would be nice to have an admin user but then have other log ons under the same dashboard so we could select what permissions they have or not have. Also it would help with having to get a code every 14 days being sent to a single person to then have to get to person requesting.

    2 votes

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    0 comments  ·  Employees  ·  Admin →
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  11. I have around 100 categories that I need to reference sales reports on and it used to be that I could go to the drop down and uncheck "All Categories" and then select the one I needed. Removing that option now means that I have to uncheck a hundred categories to isolate the one. Please replace the ability to uncheck all!

    3 votes

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    0 comments  ·  Reporting  ·  Admin →
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  12. I am inquiring about the absence of inventory cost and total value display within the Point of Sale system. As a long-standing client since 2016, I am surprised this functionality has not yet been implemented.

    My search within the app market for a suitable solution for retail inventory management has been unsuccessful, as most available applications cater to the restaurant and bar sectors.

    I urge you to address this deficiency, as accurate inventory tracking is crucial for my business operations. Implementing this feature would significantly enhance efficiency and streamline my business processes, thereby mitigating the need to consider alternative POS…

    2 votes

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    0 comments  ·  Reporting  ·  Admin →
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    1. Display the total quantity of items being purchased.
    2. Provide a high volume alert or beep different sound when a barcode fails to scan. 3.Automatically separate EBT/FOOD STAMP eligible items from non-eligible items before the customer completes the purchase.

    These enhancements would improve checkout efficiency, reduce cashier errors, and create a better customer experience

    1 vote

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    0 comments  ·  Orders  ·  Admin →
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  13. Would really like to have a report that doesn't require an export that shows surcharge amounts in a summary and detailed transaction view

    1 vote

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  14. Hi! It would drastically speed up inventory adjustment to be able to bulk edit price and cost of multiple items. We want to be able to select multiple items directly from the "home" item page and enter a new price and/or cost that applies to all items selected.

    We have an inventory of over 12,000 items, most of which are art mediums with around 150 color variations each. These variations are listed as items in our Clover inventory, and with the recent and frequent price increases, selecting as many as we can on one page and updating the price one…

    1 vote

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  15. I would like a way to automatically generate graphs within clover desktop for item sales reports for individual items so I can see sale trends within a certain period. For example we would like to track our tomato season sales from March to May. Thank you.

    1 vote

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  16. I need to create an invoice feature that, when there are multiple same items shows the price of each product on the invoice instead of only showing the total quantity and total price without any breakdown. Every time customers receive the invoice, they don’t know how much each product costs and have to ask again to confirm.

    1 vote

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    0 comments  ·  Invoice  ·  Admin →
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  17. Because many fields are not required when the data is entered, my convenience store staff have entered hundreds of items through the years with no category, no revenue code, no cost. Just a name, price and barcode. It is beyond painful to give hours of my life to export item sales... dig through it to find those records that are wrong. Then fix them.

    On the item list screen. Each filter option should offer blank, empty, or zero records. Heck, if you could sort the blank ones to the top. Imagine if a user could filter for all items with…

    1 vote

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  18. Data entry should be fast and easy - keyboard only. Tab, enter data, and tab again until finished. NO SCROLLING! User should NEVER have to scroll 37 miles down the page to read what could easily fit on one page.

    Change the control property on each section to "can grow/shrink" instead of being hard formatted a particular size.

    1 vote

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  19. When adding inventory - allow the admin to require some fields to be populated.

    I.e. - cost, category, revenue code. Basically any field should be required or NOT at the merchant's choice.

    This would force the user to enter data according to the requirements of the merchant and reduce or eliminate painful clean up tasks.

    1 vote

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