38 results found
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Keep Order history saved on the device longer than 30 days
Any data older than 30 days is no longer stored on the Clover POS device, forcing users to access a computer for this information. This change impacts business operations by requiring additional equipment that was previously unnecessary, leading to a negative customer experience. I expect this issue to become more significant in the retail environment as we approach the holiday season when returns over 30 days are more common. Additionally, we can no longer search by a customer's last name, nor can we see if they received a discount or used reward points, which affects merchant profit margins.
5 votesThank you for submitting your Idea to UserVoice.
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Edit partially paid orders
Edit partially paid orders
4 votesThank you for submitting your Idea to UserVoice.
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The main issue with clover is Manual refund that can not Like to customer profile this is the biggest issue for our company that make us loo
manual Refund must link to customer or we have to be able to do refund of any amounts to customer not just by item or total.
4 votesThank you for submitting your Idea to UserVoice.
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Provide the ability to change the action taken when a scanned item is not found in inventory
When scanning items for an order, if an item is not found in inventory, I would like a different action rather than a small banner at the bottom of the screen. An acknowledgement by the employee is desired. The employees must be looking at the screen for every item to be sure it is found in inventory or we can miss charging for the item that was not found.
3 votesThank you for submitting your Idea to UserVoice.
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Exchange order items rather than just delete and re-add a new item
When an item has been upgraded or exchanged on an open order, the original must be deleted and the new item added. This still shows the item on the removed items report, but since it was an exchange or upgrade, then it doesn't reflect the transaction properly.
3 votesThank you for submitting your Idea to UserVoice.
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Reattempt to print online orders that didn't get sent to the printer
Sometimes due to whatever reason, a few customer's online order will not get sent to the printer and Clover will send an email notification. It would be best if the order is attempted to be resent to the printer to prevent any misunderstanding or inconvenience. Not all merchants have access to their email to check for missing orders so just an email notification is not the best solution.
3 votesThank you for submitting your Idea to UserVoice.
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Duplicate items
It would be great if customer was purchasing 2 or more of the same item, that it would list on receipt as one line item and not separate lines.
2 votesThank you for submitting your Idea to UserVoice.
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Invoice from payment screen
On retail mostly, after items are selected from the cash register screen and pay is selected, an additional tender option should appear that reads "INVOICE". This will take you to the Virtual Terminal Invoice screen (transferring the payment amount) and allow the cashier to send a payment link (invoice) to the customer for the payment to be completed.
Thanks
2 votesThank you for submitting your Idea to UserVoice.
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Order number customization options
Merchant would like to be able to change order number by device with more than a prefix. Idea suggested would be to add an odd and even number option per device.
2 votesThank you for submitting your Idea to UserVoice.
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gift Receipt
We need to option to select a gift receipt per item,
Lets say customer buys 2 items , but only one of them is a gift for someoneNow, the only way to do if it gets splitted into two transactions
2 votesThank you for submitting your Idea to UserVoice.
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Being able to refund $0 transactions for inventory reporting
Being able to refund $0 transactions. We give out 1st-8th place medals and we use Clover to track the inventory on the 200,000+ medals we have. We use this data for Grant Reporting as well. Not being able to simply refund the transaction due to an error, greatly creates a manual task as the only option is to add manually add these back to inventory.
2 votesThank you for submitting your Idea to UserVoice.
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Show the photos for the items on the Due.
Please make the items on the Due shows the photos which makes it much much easier and faster to navigate the menu for the staff
2 votesThank you for submitting your Idea to UserVoice.
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)Not able to put discount for all customers who order online .2) send the order from your phone or comp and sent to pos
1)Not able to put discount for all customers who order online .2) send the order from your phone or comp and sent to pos
2 votesThank you for submitting your Idea to UserVoice.
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fullfilment of orders
when an item is paid it can then be marked as ship to, partially paid, pick up and once that is done then they can mark it as such. Also create a report so they can see these items in this status.
2 votesThank you for submitting your Idea to UserVoice.
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Qr code sale notification.
I would like to suggest that when using a QR code to accept a sale, that the app sends your phone a notification of the sale. I know xxxxx qr codes do that, it would be really nice if clover would notify us too. I use QR codes on merchandise that I have placed in retail locations, and I love the QR code feature! A notification would be amazing! Perhaps a little more information could be created too when creating a QR code, so when notified you would see, "Stan Green purchased a yellow whatcamacall it for $20.00 at Ann's…
2 votesThank you for submitting your Idea to UserVoice.
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Disputes Lack Info
I just wanted to leave some feedback about disputesd charges. Whenever we get a dispute, we get no information about what they are disputing. Am I just suppose to say OK, here is $200 back for no reason? I very much would like to know the reason for any dispute charge we get. Do you think you were overcharged for something? Did you hit the wrong tip amount? I need more to work with before I can even attempt to resolve whatever issue they have.
2 votesThank you for submitting your Idea to UserVoice.
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Quickly increase item quantity
Quick quantity selling multiples of an item in Register.
Previously I could click/hold my inventory item button and a screen popped open to enter quantity. Now I have to click my item which adds qty1, then click Review Order, then click/hold item to get to quantity screen to sell multiples of the item.
3 steps instead of 1.1 voteThank you for submitting your Idea to UserVoice.
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Returns
When a customer is returning or exchanging an item. There should be a way to just do that on the register screen without having to find the original order. We offer returns up to 90 days and after 30 they disappear from the history.
We should be able to scan the item and choose a "return" option. Then they can purchase anything else they want or we can refund them how they would like.1 voteThank you for submitting your Idea to UserVoice.
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trade in
There needs to be a way to take a trade-in on the register screen other than using a discount. There are times we have "upside-down" trades and that is an impossible thing to do because you can't add a discount for more than what the item is selling for.
1 voteThank you for submitting your Idea to UserVoice.
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Prevent zero dollar transactions
There are multiple reasons why Having the ability to disable sales of $0 could come in handy. Example is if an employee accidentally puts in $0 into the inventory costs. I've ran into this error because of QR code problems and valued employees not filling in all the blanks when putting in new merchandise. This would be advantageous for everybody including Clover because you don't get processing fees if the product is $0
1 voteThank you for submitting your Idea to UserVoice.
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