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Retail

Welcome to the Clover Retail Forum.  You're here because you are a Clover Retail merchant and would like to submit ideas that you feel would enhance/improve Clover's current offerings in the Retail space. 

In order to submit your idea you'll need to give it a Title then select the Category that best matches your idea.  Below are brief descriptions of the Clover Retail Categories.



Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Employees: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

Engagement: Share your thoughts on Clover’s built-in software that allows businesses to manage customers including viewing/storing customer information.

Hardware: Ideas related to Clover hardware in the Restaurant space

Inventory: Please include all your feedback and suggestions for enhancing Clover’s inventory management software.

Invoice: Ideas related to Clover’s Invoicing feature.

Orders: Ideas relating to the process of creating and managing Orders.

Reporting: Ideas relating to improving and enhancing Clover’s reporting.

Website: Ideas related to your Clover branded website.


Retail

Categories

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194 results found

  1. Merchant would like the option to send invoices by text, not just email.

    13 votes
    0 comments  ·  Invoice  ·  Admin →
    How important is this to you?
  2. The current inventory system shows the stock count for each item but doesn't display the total number of items sold or remaining in stock. It would be helpful to add a summary that shows both the total quantity in stock and the total number of items sold for better tracking.
    Also, it would be very helpful if new items imported into the inventory were automatically set to 'automatically manage availability' rather than 'manually manage availability.' Currently, we have to change this setting for each item, which is time-consuming and prone to errors. Setting all items as automatic will help us…

    8 votes
    Under Review  ·  0 comments  ·  Inventory  ·  Admin →
    How important is this to you?
  3. I would like the ability to export a list of items from a single Category. The list should include all fields related to each item.

    6 votes
    0 comments  ·  Inventory  ·  Admin →
    How important is this to you?
     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  4. I would like to see every single sale that was made with an item. for example, you go to inventory, pick an item and get a list of all sales, with dates and prices. Ideal would be if you can also go from this sale to the transaction, to see the customer. Also when in orders or transactions I would love to click on the items there, to see it in inventory. hey, we're in the 21th century, that's no rocket science for a modern system and statistics is what makes a good inventory software!

    9 votes
    0 comments  ·  Reporting  ·  Admin →
    How important is this to you?
  5. Many of my Merchants have requested the ability to filter the Orders tab by a certain date much like the dashboard. I realize the Orders tab on the devices only allow data for the past 30 days but being able to select and show only Orders for "Today" or "Yesterday", Or "Last Week" would be very helpful just to quickly filter the orders that show up. For restaurants that deal with managing a large number of orders each day this filter would be extremely helpful. Much like the Order Status filter which filters the orders by "Open", "Paid" "Refunded", etc.…

    4 votes
    0 comments  ·  Reporting  ·  Admin →
    How important is this to you?
     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  6. Edit partially paid orders

    4 votes
    0 comments  ·  Orders  ·  Admin →
    How important is this to you?
     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  7. It would be super helpful if we would be able to track an item's price history and see who made the change.

    4 votes
    0 comments  ·  Reporting  ·  Admin →
    How important is this to you?
     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  8. Restrict the discount that can be used on certain items.
    We use a lot of different discounts in our store and because it doesn't apply to all the items in the order, staff have to select each item and each discount.
    To minimize human error, it would be great if when creating the items in the back-end, we could select which discount can be applied to which items and prevent from using the wrong one. For example, the Promo Beer should only be used on the beers and no other discount should be used instead.
    A way to apply discount…

    2 votes
    0 comments  ·  Hardware  ·  Admin →
    How important is this to you?
     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  9. Merchant would like to be able to see an audit trail of when an item was added to inventory, any changes made to that item (quantities, price, etc.), when items were sold and, most importantly, when an item was deleted from inventory. It would be fine if this functionality was a requested report. Merchant has multiple users with access to inventory and if one user accidentally deletes inventory there is no audit trail to see when that was done and by whom. We thought Clover might have a back end audit trail for deleted inventory items and we were told…

    2 votes
    0 comments  ·  Inventory  ·  Admin →
    How important is this to you?
     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  10. There needs to be an option for Layaway & House Accounts on Clover avoiding 3rd party apps. The 3rd party apps that clover has at the moment are not reliable. Many retail stores ask for this feature.

    3 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?
     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  11. Quick quantity selling multiples of an item in Register.

    Previously I could click/hold my inventory item button and a screen popped open to enter quantity. Now I have to click my item which adds qty1, then click Review Order, then click/hold item to get to quantity screen to sell multiples of the item.
    3 steps instead of 1.

    2 votes
    0 comments  ·  Orders  ·  Admin →
    How important is this to you?
     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  12. Inventory Refunds/Returns need to be able to automatically add the item back into inventory. Ideally, this would be configurable at the Item level to indicate if the item is to added back to inventory upon a refund.

    2 votes
    Under Review  ·  0 comments  ·  Inventory  ·  Admin →
    How important is this to you?
  13. First, customization of reporting is very limited with Clover. Other systems I have used have had far more extensive options to customize and tailor reports to our needs so my first suggestion is to greatly increase the customization options for reporting.

    I am specifically encountering an issue where my business requires separate accounting entries based on tender type and operation category. However, Clover does not allow filtering by category within tender type, nor filtering of tender type within a category so I have no way to account for category tender types other than individually tallying items. It seems to me…

    3 votes
    0 comments  ·  Reporting  ·  Admin →
    How important is this to you?
     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  14. When scanning items for an order, if an item is not found in inventory, I would like a different action rather than a small banner at the bottom of the screen. An acknowledgement by the employee is desired. The employees must be looking at the screen for every item to be sure it is found in inventory or we can miss charging for the item that was not found.

    3 votes
    0 comments  ·  Orders  ·  Admin →
    How important is this to you?
     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  15. When a customer is returning or exchanging an item. There should be a way to just do that on the register screen without having to find the original order. We offer returns up to 90 days and after 30 they disappear from the history.

    We should be able to scan the item and choose a "return" option. Then they can purchase anything else they want or we can refund them how they would like.

    2 votes
    0 comments  ·  Orders  ·  Admin →
    How important is this to you?
     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  16. Disable QR Code scanning. Vendors are beginning to Put QR codes and bar codes on their products. They put them in about the same place. If your employees are not careful they will scan the qr code. Comes employees go ahead and enter in something for the qr code into the inventory and put it as $0. Disable qr code scanning then we could prevent giving away our merchandise because of employee problems. They say you just need to train your employees better, but a simple fix like this would prevent it and eliminate the human error.

    2 votes
    0 comments  ·  Orders  ·  Admin →
    How important is this to you?
     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  17. We need a way to make discount restricted such as wine tasting due to legalities.

    2 votes
    0 comments  ·  Employees  ·  Admin →
    How important is this to you?
     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  18. When creating a report, it currently can only be compared to the same day last year or last week. It would be great to be able to compare to the same weekday or to a specific date and generate in one report. Currently, we have to pull two different reports and compare from there. In the tourism industry, sales on Jan 10 on a Tuesday vs Jan 10 on a Saturday are very different so it would help with report reading.

    3 votes
    0 comments  ·  Reporting  ·  Admin →
    How important is this to you?
  19. When performing a refund, the only option is to select payment form for the refund to return to. As a small nonprofit boutique, we'd like an option to select store credit so we can be guaranteed to keep the sale.

    4 votes
    1 comment  ·  Engagement  ·  Admin →
    How important is this to you?
  20. It would be nice to be able to have a single merchant account and be able to run multiple inventories.

    Example: Parks that have field day events.

    They'll have a device in their gift shop. A device in the ice-cream shop, a device at the ticket booth, and then a floater device.

    It would be nice for them to be able to take the floater device to whichever location is busy and only run through that inventory.

    Currently, you have to run separate MIDs and have to have an extra device for each MID.

    2 votes
    0 comments  ·  Inventory  ·  Admin →
    How important is this to you?
     ·  System responded

    Thank you for submitting your Idea to UserVoice.

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