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← Clover UserVoice

Retail

Welcome to the Clover Retail Forum.  You're here because you are a Clover Retail merchant and would like to submit ideas that you feel would enhance/improve Clover's current offerings in the Retail space. 

In order to submit your idea you'll need to give it a Title then select the Category that best matches your idea.  Below are brief descriptions of the Clover Retail Categories.



Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Employees: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

Engagement: Share your thoughts on Clover’s built-in software that allows businesses to manage customers including viewing/storing customer information.

Hardware: Ideas related to Clover hardware in the Restaurant space

Inventory: Please include all your feedback and suggestions for enhancing Clover’s inventory management software.

Invoice: Ideas related to Clover’s Invoicing feature.

Orders: Ideas relating to the process of creating and managing Orders.

Reporting: Ideas relating to improving and enhancing Clover’s reporting.

Website: Ideas related to your Clover branded website.


Retail

Categories

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Merchants on the Retail Growth SaaS plan submit your Ideas here. Please use the Payments Forum for all payment related Ideas.

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188 results found

  1. Caller ID Integration for Customer Profiles

    I have not heard of this in circulation and would be a unique feature that most point of sales do not offer. Here is the functionality.

    When a a customer calls, the system identifies the phone number and matches it to an existing customer profile in the Clover Point of sale. If a match is found the profile is displayed on the clover device, allowing staff to view or edit details, or create new sale or order. If no profile exists, it prompts the creation of a new one using the caller's information/or just phone number.

    This would streamline customer…

    2 votes
    0 comments  ·  Engagement  ·  Admin →
    How important is this to you?

  2. Revenue drop down on item entry

    When you are entering a new item and add the price, category, costs and inventory numbers the Revenue drop down does not save when you hit save. You have to go back into the item and redo it and hit save again and it will then work. That is so time consuming and would be great to get fixed!

    1 vote
    0 comments  ·  Inventory  ·  Admin →
    How important is this to you?
    Submitted  ·  System responded

    Thank you for submitting your Idea to UserVoice.

  3. Weighted Items with decimals

    Team, The new dashboard version removed adding inventory with decimal places. I buy and sell an item that is by weight and not in exact whole numbers. Please allow adding and removing inventory with decimal places.

    3 votes
    0 comments  ·  Inventory  ·  Admin →
    How important is this to you?

  4. search orders by invoice number

    search orders by invoice number

    1 vote
    0 comments  ·  Orders  ·  Admin →
    How important is this to you?
    Submitted  ·  System responded

    Thank you for submitting your Idea to UserVoice.

  5. PINdebit transactions that are ran too late to fund next-day should not be included on the batch report

    PINdebit cutoff time for next-day funding is 6:30PM EST while credit is 9:30PM EST. If PINdebit transactions are ran too late for next-day funding, you should include that as a caveat on the batch report/email because as of now, PINdebit transactions are included with the rest of the batch and obviously it doesn't match the deposit because they are ran too late to fund next-day. This causes endless confusion for merchants who accept PINdebit. Please include the following: "These transactions were ran too late to fund next-day, and will be included in the next days deposit."

    1 vote
    0 comments  ·  Reporting  ·  Admin →
    How important is this to you?
    Submitted  ·  System responded

    Thank you for submitting your Idea to UserVoice.

  6. gift Receipt

    We need to option to select a gift receipt per item,
    Lets say customer buys 2 items , but only one of them is a gift for someone

    Now, the only way to do if it gets splitted into two transactions

    2 votes
    0 comments  ·  Orders  ·  Admin →
    How important is this to you?

  7. Allow more then one reminder to the client to pay their invoice.

    Today you can only send one reminder to the client to pay their invoice. Most other providers allow you to send as many as needed to encourage payment.

    Today you have to cancel an invoice after sending one reminder and create a new one. This is a waste of time.

    12 votes
    0 comments  ·  Invoice  ·  Admin →
    How important is this to you?

  8. multi dashboard

    On the multi dash it would be nice to be able to export inventory out. If you can let Multi dashboard be like the regular dashboards I think that would be great. It would also be nice to create any report we want. Don't understand the submit thing on it.

    1 vote
    0 comments  ·  Reporting  ·  Admin →
    How important is this to you?
    Submitted  ·  System responded

    Thank you for submitting your Idea to UserVoice.

  9. Clover DUO -Overrides

    Overrides For Managers: a chip card for the Station Duo or 2FA with a QR code for over rides. The Chip card could be inserted into the Mini. QRs of course would be scanned via managers phone, they confirm via code and the override is successful. This would totally eliminate the use of the managers pin and potential for other issues

    1 vote
    0 comments  ·  Hardware  ·  Admin →
    How important is this to you?
    Submitted  ·  System responded

    Thank you for submitting your Idea to UserVoice.

  10. Bring Back items list on receipt, not just they paid cash or card. items need to be listed

    Please bring this back, my merchant just started processing today and the Clover rep said you all just pushed an update , taking away items on the receipt. they are considering returning it, that will not work for them 1/22/25

    1 vote
    0 comments  ·  Employees  ·  Admin →
    How important is this to you?
    Submitted  ·  System responded

    Thank you for submitting your Idea to UserVoice.

  11. FIXING ITEM OPTIONS

    UNDER ITEM, ON BULK EDIT AND EDIT YOU CANNOT CHANGE COST, YOU HAVE TO GO IN THE ACTUAL ITEM TO CHANGE COST. THIS IS TIME CONSUMING. I WOULD LIKE TO BE ABLE TO CHANGE CATAGORY AND MODIFIYER ON EDIT AS WELL INSTEAD OF GOING TO BULK EDIT.

    1 vote
    0 comments  ·  Inventory  ·  Admin →
    How important is this to you?
    Submitted  ·  System responded

    Thank you for submitting your Idea to UserVoice.

  12. Delivery for Growth Retail eCommerce Platform

    For the Clover Subscription "Growth Retail" we need the option to include delivery so products can be shipped to the customer's location instead being picked up at the location. Similar to xxxxx eCommerce delivery.

    2 votes
    0 comments  ·  Website  ·  Admin →
    How important is this to you?

  13. Variable Price Per Unit Option

    Add a Variable Price Per Unit option to the Price Type drop down menu for each Item. When used, the cashier can input the price per pound for each item.

    1 vote
    0 comments  ·  Inventory  ·  Admin →
    How important is this to you?
    Submitted  ·  System responded

    Thank you for submitting your Idea to UserVoice.

  14. Being able to refund $0 transactions for inventory reporting

    Being able to refund $0 transactions. We give out 1st-8th place medals and we use Clover to track the inventory on the 200,000+ medals we have. We use this data for Grant Reporting as well. Not being able to simply refund the transaction due to an error, greatly creates a manual task as the only option is to add manually add these back to inventory.

    2 votes
    0 comments  ·  Orders  ·  Admin →
    How important is this to you?

  15. branded app

    Merchant is asking for a branded app that is developed or created by Clover that works with their online ordering and rewards.

    1 vote
    0 comments  ·  Engagement  ·  Admin →
    How important is this to you?

  16. failed payments

    There needs to be a report for failed recurring payments. How are we supposed to know if a payment has failed without a report?

    3 votes
    0 comments  ·  Reporting  ·  Admin →
    How important is this to you?

  17. Door Dash delivery integration options for retail service plans as well

    Some merchants offer the ability to have Door Dash deliver their retail goods and/or they have a small deli integrated into their establishment that will use doordash - however, the Retail Growth plan, while it does offer Online Ordering, does not allow integration with services such as Door Dash.

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  18. New Item entry to be listed in one or multiple locations

    I have three locations. If I enter a new item to my menu, I have to enter it three times. Much like the Menu addition to the item, or the Show on POS & Available sliders. Please make a slider on/off type switch that I can add the item to one, two, or all three locations on the initial entry of the new item.

    1 vote
    0 comments  ·  Inventory  ·  Admin →
    How important is this to you?

  19. provide shipping options for online store/website for retail saas plans.

    The merchant would like to have shipping options when setting up their website for online retail. Currently, the website is only giving pick up options.

    1 vote
    0 comments  ·  Orders  ·  Admin →
    How important is this to you?

  20. Customer name on portal receipt and print receipt button

    Is it possible to add the Customer name to the Receipt that is printed from the portal? Also, instead of having to go to "Transactions" to view payment receipt it would be nice to have a "print receipt" button on the payment complete screen.

    1 vote
    0 comments  ·  Orders  ·  Admin →
    How important is this to you?
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