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Retail

Welcome to the Clover Retail Forum. You're here because you are a Clover Retail merchant and would like to submit ideas that you feel would enhance/improve Clover's current offerings in the Retail space.

In order to submit your idea you'll need to give it a Title then select the Category that best matches your idea. Below are brief descriptions of the Clover Retail Categories.



Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Employees: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

Engagement: Share your thoughts on Clover’s built-in software that allows businesses to manage customers including viewing/storing customer information.

Clover GO: Clover GO is a mobile POS system designed for businesses that need to accept payments on the go.

Hardware: Ideas related to Clover hardware in the Restaurant space

Inventory: Please include all your feedback and suggestions for enhancing Clover’s inventory management software.

Invoice: Ideas related to Clover’s Invoicing feature.
Multi-Location: Ideas related to the functionality of Clover's Multi-Location product.

Orders: Ideas relating to the process of creating and managing Orders.

Reporting: Ideas relating to improving and enhancing Clover’s reporting.

Website: Ideas related to your Clover branded website.


Retail

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387 results found

  1. We type invoices for landscaping, and something that would be helpful would be the ability to save an invoice as a draft. I am constantly pulled away from the computer due to customers, and it is difficult to type a full invoice in a timely manner. Plants are also subject to change, which makes preparing invoices impossible, since there is no draft and editing feature.

    1 vote

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    0 comments  ·  Invoice  ·  Admin →
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  2. Match screen rotation behavior on Android to the device settings. At this time, Clover Go app always works in Landscape mode even when device is set to rotate the screen between landscape and portrait. This is extremely inconvenient for field workers as on-screen keyboard obscures input fields for payment. Observed on Samsung Tab Active 5.

    1 vote

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    0 comments  ·  Clover GO  ·  Admin →
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  3. Merchants are reporting that, after a transaction is approved, they have to tap “More Options” before they can choose to send a receipt by text or email. They find this extra step unnecessary and time-consuming.

    They’re requesting that the receipt delivery options (Text and Email) be displayed right away on the confirmation screen, so they can send receipts faster without additional clicks.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  4. My managers need the ability to onboard Employees onto the system, but I have to give them Admin access. Admins have access to my Owner pricing ability, but my managers cannot have access to pricing. This is an easy fix under Employee Permissions, and give us customers the ability to check "Manager" for access to the Employee app.

    1 vote

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    0 comments  ·  Employees  ·  Admin →
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  5. PLEASE ENABLE BULK EDITING FOR COST!!!
    DOING THIS ONE ITEM AT A TIME IS RIDICULOUSLY TIME CONSUMING!

    8 votes

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  6. Please enable the capability to change/adjust the number of items purchased to more than 99 when an item is saved as a "Fixed" price. It can be done if the item is saved as "Per Unit", but then it shows like 1 (one) item is being sold and in the description is shows the quantity at whatever price.

    1 vote

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    0 comments  ·  Hardware  ·  Admin →
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  7. Merchant would like to be able to set the languaage for the Clover Devices to Arabic

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  8. Gift cards purchased in store or digitally should link to the transaction so if a customer lost a gift card or a digital one is not received by email or text it can be tracked to be able to resend to the customer. Right now you have to look up the transaction and find it and then go to gift card report and match the gift card so you can find the gift card number if you can find transaction but if digital you should be able to find the digital copy to resend.

    1 vote

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  9. Please make the functionality of the virtual terminal like CloverGo and the Clover website consistent with the physical terminal. For example, I have a price rule for cash discounts where the customer can qualify if they pay with cash or check. This works perfectly on the physical terminal. However, on CloverGo if I choose the check option as a form of payment, it does not compute as being eligible for the cash discount where it should. On the web version, it doesn't even give me the option to take a check as payment, only credit card. I take payments on…

    1 vote

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    0 comments  ·  Clover GO  ·  Admin →
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  10. It would be helpful to see the image of an item on the POS when looking up an item in inventory to avoid confusion among similar described items. Or be able to differentiate between same item with different upcs due to being sold open stock, CDU or other format. Or as a learning tool for new employees to confirm the correct item when searching.

    1 vote

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  11. When we apply a 100% discount to an item, it does not auto-decrement from inventory. Please make it so comp'd items decrement from inventory.

    3 votes

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    0 comments  ·  Inventory  ·  Admin →
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  12. It would be very helpful to have the ability to add/edit the "alternate name" field within the dashboard or inventory app. This currently lives in the import template file only and we use this to print our product labels.

    2 votes

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    0 comments  ·  Inventory  ·  Admin →
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  13. Please add the ability to associate a cost to a item modifier as that additional item has both a price and a cost from an accounting stand point. If I am adding an item (modifier) to the sale of an item, that cost needs to go up for things to be accurate and help track and improve margin numbers year to year.

    3 votes

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  14. Not normal that we have to split the invoice when customer’s paying part of the invoice with an gift certificated. And in second idea, not normal at all that we have to print 2 differents receipt for having print the amount of the gift certificated and the second transaction with money or card! Everything should be on the same receipt. And we should be able to take to ways for paiements in the same transaction without having to split and losing too much time….

    1 vote

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    0 comments  ·  Invoice  ·  Admin →
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  15. The current inventory system shows the stock count for each item but doesn't display the total number of items sold or remaining in stock. It would be helpful to add a summary that shows both the total quantity in stock and the total number of items sold for better tracking.
    Also, it would be very helpful if new items imported into the inventory were automatically set to 'automatically manage availability' rather than 'manually manage availability.' Currently, we have to change this setting for each item, which is time-consuming and prone to errors. Setting all items as automatic will help us…

    31 votes

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  16. Add "Reset pages to top each time category list is closed" to register settings. Prior to this year, custom item arrangement within each category would reset to the top of the list every time it was accessed. Now, if you scroll to the bottom of the items within a category and exit, the next person to pull up that category finds it in the spot where it was left. Staff can no longer quickly ring in frequently purchased items (that are at the top of each category) because the list is not appearing at the top each time. New issue…

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  17. Dear  Team,

    I hope you are doing well.

    We would like to check how we can add a feature that could improve workflow efficiency in the Clover system. When creating or viewing customer details, it would be very helpful to have a “Reorder” option available directly within the customer profile.

    This feature would allow businesses to quickly place a new order based on a customer’s previous orders without needing to manually recreate the order each time. It would save time, reduce errors, and improve the overall customer service experience, especially for businesses with frequent repeat customers.

    Adding a reorder option within…

    1 vote

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  18. Identical modifiers should have an option to be condensed in one line for each item.

    Currently, if we add the same modifier 20 times to one item, the payment receipt will list it in 20 lines making the receipt absurdly long.

    At least for non priced modifiers, it should list the same identical modifier as "x20".

    Eg. If a customer orders 20 small shirts($0) and 10 large shirts($0) 10 XXL shirts ($4.50):

    40 Cotton Shirt $xx
    20 Small $0
    10 Large $0
    10 XXL. $45

    3 votes

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    0 comments  ·  Orders  ·  Admin →
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  19. Recycling efforts are growing nationwide. In most states, Bottle Deposits are non taxable. We need a native Bottle Deposit App that provides the option for bottle deposits to be Non Revenue AND/OR Non Taxable Modifiers. This feature should also enable Bottle Deposit returns to be clearly credited on the customer receipt.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  20. Item Sales report should show ONLY the total of Categories selected, not the total of all items. And when printing, the names of categories and products don't show. Can you please fix it. The new upgrade makes all the information in a smaller screen. Can you change it back?

    1 vote

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    0 comments  ·  Reporting  ·  Admin →
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