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← Clover UserVoice

Retail

Welcome to the Clover Retail Forum.  You're here because you are a Clover Retail merchant and would like to submit ideas that you feel would enhance/improve Clover's current offerings in the Retail space. 

In order to submit your idea you'll need to give it a Title then select the Category that best matches your idea.  Below are brief descriptions of the Clover Retail Categories.



Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Employees: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

Engagement: Share your thoughts on Clover’s built-in software that allows businesses to manage customers including viewing/storing customer information.

Hardware: Ideas related to Clover hardware in the Restaurant space

Inventory: Please include all your feedback and suggestions for enhancing Clover’s inventory management software.

Invoice: Ideas related to Clover’s Invoicing feature.

Orders: Ideas relating to the process of creating and managing Orders.

Reporting: Ideas relating to improving and enhancing Clover’s reporting.

Website: Ideas related to your Clover branded website.


Retail

Categories

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194 results found

  1. Remove old profiles

    When you log into the customer-facing Clover app, old merchant profiles still appear. This is bonkers. Why isn't there a toggle on or off for appearance on the app? Don't you want customers to have access to fresh and current profiles? Why would you keep the old ones active? In my five mile radius, 3 of the 10 profiles that appear are inactive profiles. Also, as a merchant, I should have the option of appearing or NOT appearing on the customer-facing app.

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  2. Prompt for Invoice Number for Telecheck Payments

    Please allow there to be a prompt for Invoice Number when processing Telecheck Payments

    1 vote
    0 comments  ·  Invoice  ·  Admin →
    How important is this to you?

  3. Cash drawer needs to open when needed without having to enter an amount and reason. We make change about every five to ten minutes.

    You used to be able to set it up to do this. I guess new version does not have this feature. Need to add this feature as We sometimes open to cash drawer to make change ever five to ten minutes.

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  4. INVOICES! Needs revamped to work with boutiques and retailers!!!

    INVOICING IS LACKING and not professional for the customer. It’s absolutely not user friendly or fair to boutiques or retailers selling multiple items and charging shipping unless I am missing something. PLEASE look at PayPal’s invoicing for reference. My biggest questions are….Why does Clover only allow one total for invoicing? Why does Clover not have a SHIPPING option?⬇️

    1. You can only put a total on the invoice. If I am selling multiple items to a customer. For instance, a shirt, jeans and a piece of jewelry. You need to have a option to add each individual item to the invoice…

    2 votes
    1 comment  ·  Invoice  ·  Admin →
    How important is this to you?

  5. Closeout Total

    The Gift Card transactions have recently been added to the "Sales By Card Type" Report. That is not a problem. However, the gift card redemption total is also being added into the Closeout Total for the day. The gift card money was collected when the card was purchased - not used. It should not be added into the Closeout Total. The closeout total with the gift card amount then does not match the deposit amount. It's an extra hassle for a retailer with multiple gift cards being redeemed daily.

    1 vote
    0 comments  ·  Reporting  ·  Admin →
    How important is this to you?

  6. Track sales by customer zip code

    We would love to be able to track where customers are coming from. Maybe there can be an option to enter a zip code when a customer is making a sale. Or even tracking from the zip code connected to a credit card sale.

    1 vote
    0 comments  ·  Reporting  ·  Admin →
    How important is this to you?

  7. More user friendly

    There should be a way to see the card holder name after you submit the payment. You should be required to enter the customer name data before submitting payment.

    1 vote
    0 comments  ·  Engagement  ·  Admin →
    How important is this to you?

  8. Invoice- Customer name settings

    When creating a new customer for an Invoice - the last name cannot have a space in it - so for instance we cannot create a customer with the last name " Von Trapp". Clover support tried to tell me this was by design that back end banking systems don't support this (which I question very heavily because the First Name field allows for spaces) but even if that is the case they have to make the front end invoice support this because that invoice becomes a legal document so has to be able to display a customer's actual name.

    1 vote
    0 comments  ·  Invoice  ·  Admin →
    How important is this to you?

  9. Add New User Across Multiple MIDs

    I have a client with over 240 locations, and they need to add a Manager with access to each instance of the Dashboard. I was told by numerous resources that the only way to achieve this is for the client to add the Manager, one by one, to each individual MID. There needs to be a way to perform this function at a high level and have it cascade down to each MID in the hierarchy so the client only has to do it one time. If we are trying to sell Clover up-market, we need more efficient management functionality…

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  10. Allow itemized invoicing for each line item and line for shipping charges

    Link to store inventory entered in Clover and allow for custom items line by line with option to add sales tax to each.
    Also include an option to add shipping line
    Allow to link with DAVO like the rest of Clover sales.

    160 votes
    Under Review  ·  0 comments  ·  Invoice  ·  Admin →
    How important is this to you?

  11. chargeback due to 3D secure not used

    Hi,
    We are seeing chargebacks from Clover online ordering and the reason has been 3D secure was not used. How do we prevent this from happening ? This happened more than once and we use clover online ordering platform and this is where the chargebacks are coming from. Both the times reason was "Visa 3D secure" was not used and we keep losing the disputes. If this continues we'll have to close our doors.
    Anyone from clover can help ? This is urgent.
    Thanks

    9 votes
    Started  ·  1 comment  ·  Website  ·  Admin →
    How important is this to you?

  12. Gift Receipt

    A Small business owner stated that when a gift card is LOST and the owner of the gift card is given a paper receipt ... it would be helpful if the paper receipt had the complete number on it. Understandably, the store owner does not want to loose out on sale if the gift card had already been used.

    3 votes
    0 comments  ·  Engagement  ·  Admin →
    How important is this to you?

  13. Reporting more detailed for loyalty/gift cards.

    Merchants need to be able to see the taxes collected when a customer pays with a gift card.
    As of right now the merchant will see it as a total purchase. They need visibility of what portion of the sale was taxes. Merchants use these reports for book keeping and to assist with tax filing.
    Merchants are looking to have all Gift Card reporting combined with Clover reporting so they can use one report for reconciliation and tax reporting

    5 votes
    0 comments  ·  Reporting  ·  Admin →
    How important is this to you?

  14. Order Type Edits

    1) Need a way to add new/existing item to a different order type on clover machine, not only on clover's website under Sales & taxes tab.

    2) If item is not added in a given order type, that item should not be allowed to be a part of that specific order type transaction.

    0 votes
    0 comments  ·  Orders  ·  Admin →
    How important is this to you?
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