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Retail

Welcome to the Clover Retail Forum. You're here because you are a Clover Retail merchant and would like to submit ideas that you feel would enhance/improve Clover's current offerings in the Retail space.

In order to submit your idea you'll need to give it a Title then select the Category that best matches your idea. Below are brief descriptions of the Clover Retail Categories.



Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Employees: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

Engagement: Share your thoughts on Clover’s built-in software that allows businesses to manage customers including viewing/storing customer information.

Clover GO: Clover GO is a mobile POS system designed for businesses that need to accept payments on the go.

Hardware: Ideas related to Clover hardware in the Restaurant space

Inventory: Please include all your feedback and suggestions for enhancing Clover’s inventory management software.

Invoice: Ideas related to Clover’s Invoicing feature.
Multi-Location: Ideas related to the functionality of Clover's Multi-Location product.

Orders: Ideas relating to the process of creating and managing Orders.

Reporting: Ideas relating to improving and enhancing Clover’s reporting.

Website: Ideas related to your Clover branded website.


Retail

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417 results found

  1. There are many existing filters for reports, except categories. For small businesses categories are important to differentiate sales and allow posting of entries to an accounting program. Adding a category filter to existing reports would be a simple fix and help immensely to ease our operations.

    3 votes

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    Under Review  ·  0 comments  ·  Reporting  ·  Admin →
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  2. add a way to declare cash tips bring back the shifts app or figure out a way for the employees to declare their cash tips and connect over to the other apps

    2 votes

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  3. Can you make the inventory functional for retailers. Inventory in when we receive product and out when we sell it, This for the most part works right now. However taking a store inventory is important to us. Being able to scan and verify products in the store. Also having a report available for items we didn't scan so we can check if we have the product and just missed it or it was stolen.

    14 votes

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  4. Pick up/ Shipping order notification with QR code.

    It would be good to have a button "Mark as Completed" on some active orders so when the order is completed it sends a notification via text/email to the customer telling them the order has been completed with a QR code generated if it was marked "for pick up" or the tracking # if marked "for shipping".

    When customer comes to the store to pick up we scan the QR, it would open the order and not allow the release of the merchandise ONLY until it's paid in full for partially paid…

    3 votes

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    Under Review  ·  0 comments  ·  Orders  ·  Admin →
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  5. I would like the promo feature to be more user friendly by allowing us to extend the expiration date before the promo ends. I would also like customers to be able to scan the coupon on their side on the mini and not have to hand their phone to staff.

    1 vote

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  6. When Payment is made, Clover does not bring in the customers email or phone number from their bank, we dont want to have to manually put it in every time.

    1 vote

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  7. We need the following option in order to create an automatic discount on certain items bought together.
    1. The ability to bundle items together, to create a new item in the inventory. When this bundle item is bought, all items in the bundle are removed from inventory.

    Real life example: if you buy item A, it is $8. If you buy item B, it is $10. If you want to buy both together, it is $15. It is currently impossible to apply this bundle discount on the Online Menu ordering. Also, it can easily be forgotten by employees in shop,…

    8 votes

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  8. We need to be able to assign customers as tax exempt and include an expiration date. This would automatically remove tax from any of their orders. If a customer was designated as tax exempt but is close to expiring or already expired, a pop-up should come up so we can let the customer know we need a new certificate of tax exemption.

    10 votes

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    0 comments  ·  Orders  ·  Admin →
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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  9. UNDER ITEM, ON BULK EDIT AND EDIT YOU CANNOT CHANGE COST, YOU HAVE TO GO IN THE ACTUAL ITEM TO CHANGE COST. THIS IS TIME CONSUMING. I WOULD LIKE TO BE ABLE TO CHANGE CATAGORY AND MODIFIYER ON EDIT AS WELL INSTEAD OF GOING TO BULK EDIT.

    17 votes

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  10. I migrated my pos to Clover and I am not that happy. It has no basic options like giving offers to customers like buy 1 get 1 free or buy 1 get 50% off to each product.
    When we add each product to the inventory, need the option to add offers to each products.

    19 votes

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  11. It would be nice to have a report that shows both Itemized sales as well as the tender types collected

    1 vote

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    Under Review  ·  0 comments  ·  Reporting  ·  Admin →
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  12. When in the ITEMS list, it would be great if REVENUE CLASS was option to show for visible columns.

    3 votes

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    0 comments  ·  Inventory  ·  Admin →
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  13. Clover… do you read these complaints? Why is the most liked invoicing concern still under review? I voiced my concern over a year ago—along with numerous other business owners—and nothing has changed.

    I own a boutique, and like many retailers, I rarely sell just one item. We need a true itemized invoicing option that allows multiple products to be listed individually. On top of that, there’s still no proper shipping option—and since taxes can’t be applied to shipping, the current workaround looks unprofessional and creates accounting headaches. It should not be this complicated.

    Clover, your invoicing system is far behind…

    2 votes

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    Planned  ·  0 comments  ·  Invoice  ·  Admin →
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  14. When doing a special event and you want to have special pricing only if purchased at the event, and the retail location is still open, there should be an option for multiple prices on and individual item. Example, a cigar is $11 in the store but at the event is $10.

    3 votes

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    0 comments  ·  Orders  ·  Admin →
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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  15. Currently, when we have someone come in to the store and they want to buy two gift cards, lets say one gift card for $10 and another for $20, we have to break this out into two separate transactions. May we please upgrade the system to enable this?? Drives us nuts!! TY!

    8 votes

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    0 comments  ·  Orders  ·  Admin →
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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  16. Merchant would like to be able to set the automatic display settings for both the merchant facing screen as well as the customer facing screen on the station duo. For example, the merchant facing screen can sleep after 5 minutes while the customer facing screen does not sleep

    1 vote

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    0 comments  ·  Hardware  ·  Admin →
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  17. I would like to see every single sale that was made with an item. for example, you go to inventory, pick an item and get a list of all sales, with dates and prices. Ideal would be if you can also go from this sale to the transaction, to see the customer. Also when in orders or transactions I would love to click on the items there, to see it in inventory. hey, we're in the 21th century, that's no rocket science for a modern system and statistics is what makes a good inventory software!

    28 votes

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    Under Review  ·  0 comments  ·  Reporting  ·  Admin →
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  18. Modifiers need to be quick edited on the same screen. For a retail business such as a plumbing supply store there are 3 prices for every item. These prices such as copper pieces for pipes change every day. Clover is missing out on retail businesses where being able to quickly change these 3 modifers prices that is associated with the one item. Quickbooks desktop has made this simple on all one screen. And in the same modifier discussion, when the modifier is added in the register the individual price disappears when more than one modifier is added. Contractors are asking…

    1 vote

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    0 comments  ·  Inventory  ·  Admin →
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  19. Terrible. When I want my Manager to give me employee times, she can only give them to me from app and NOT DASHBOARD! What the heck kind of software isn't smart enough to allow permissions for that on dASHBOARD, but will on app. Stupid! Makes me want to leave Clover over such an easy fix. JUST ALLOW MY MANAGER THE ABILITY TO DO TIME ON SHIFTS ON THE DASHBOARD!!! Such a simple fix!

    1 vote

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    0 comments  ·  Employees  ·  Admin →
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  20. I'd like to be able to block any kinds of discounts on a specific item.

    4 votes

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    Under Review  ·  0 comments  ·  Orders  ·  Admin →
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