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Retail

Welcome to the Clover Retail Forum.  You're here because you are a Clover Retail merchant and would like to submit ideas that you feel would enhance/improve Clover's current offerings in the Retail space. 

In order to submit your idea you'll need to give it a Title then select the Category that best matches your idea.  Below are brief descriptions of the Clover Retail Categories.



Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Employees: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

Engagement: Share your thoughts on Clover’s built-in software that allows businesses to manage customers including viewing/storing customer information.
Clover GO: Clover GO is a mobile POS system designed for businesses that need to accept payments on the go.

Hardware: Ideas related to Clover hardware in the Restaurant space

Inventory: Please include all your feedback and suggestions for enhancing Clover’s inventory management software.

Invoice: Ideas related to Clover’s Invoicing feature.

Multi-LocationIdeas related to the functionality of Clover's Multi-Location product.

Orders: Ideas relating to the process of creating and managing Orders.

Reporting: Ideas relating to improving and enhancing Clover’s reporting.

Website: Ideas related to your Clover branded website.


Retail

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296 results found

  1. PLEASE , I beg of you to make COST a bulk edit item, not just Price, When entering a long list from a Purchase order it is ridiculously tedious and time consuming to add each item, variants, then price and have to tap back in to every item to add cost. You HAVE to have Cost associated with Price in order to Map a COGS report . I am so frustrated with this.

    13 votes

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  2. Merchant would like to be able to see an audit trail of when an item was added to inventory, any changes made to that item (quantities, price, etc.), when items were sold and, most importantly, when an item was deleted from inventory. It would be fine if this functionality was a requested report. Merchant has multiple users with access to inventory and if one user accidentally deletes inventory there is no audit trail to see when that was done and by whom. We thought Clover might have a back end audit trail for deleted inventory items and we were told…

    17 votes

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  3. Currently for Online stores for retail, there are no shipping or mailing options, there are only instore pickup and door dash delivery. This is limiting merchants from gaining shoppers because you CAN NOT turn both functions off. One must remain on or the website is turned off.

    There is not enough allowed characters for customers to put contact information.

    Categories do not have the ability to add descriptions.

    A lot of work needs to go into improving the online store especially with regard to shipping.

    2 votes

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    1 comment  ·  Website  ·  Admin →
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  4. Inventory Refunds/Returns need to be able to automatically add the item back into inventory. Ideally, this would be configurable at the Item level to indicate if the item is to added back to inventory upon a refund.

    14 votes

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    Planned  ·  0 comments  ·  Inventory  ·  Admin →
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  5. It would be great we could add vendor management to inventory so it's easy to see what we need to products need to be ordered in one place without having to go through the whole inventory list.

    10 votes

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  6. We would like to have a feature that displays on the payment screen the total amount of SNAP eligible (most food items) and the total amount due. For example, if the total of the transaction is $100, out of which $60 is SNAP EBT eligible, then have it display something like this on the screen.
    SNAP EBT $60
    Total $100.
    Next, once all the SNAP eligible items is paid by SNAP EBT cards, then shut off the EBT option, so that the customer has to make the balance payment by credit/debit cards or cash.
    Currently, the Clover POS system doesn't…

    9 votes

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    Planned  ·  2 comments  ·  Orders  ·  Admin →
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  7. Invoice Number/Customizable Fields for Hosted Payment Page and Invoice payment – This would allow merchants to create a required field for invoice numbers to be submitted with payment information.

    3 votes

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    1 comment  ·  Invoice  ·  Admin →
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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  8. Merchant would like the option to send invoices by text, not just email.

    19 votes

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    Planned  ·  0 comments  ·  Invoice  ·  Admin →
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  9. I would like the ability to export a list of items from a single Category. The list should include all fields related to each item.

    16 votes

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  10. The current inventory system shows the stock count for each item but doesn't display the total number of items sold or remaining in stock. It would be helpful to add a summary that shows both the total quantity in stock and the total number of items sold for better tracking.
    Also, it would be very helpful if new items imported into the inventory were automatically set to 'automatically manage availability' rather than 'manually manage availability.' Currently, we have to change this setting for each item, which is time-consuming and prone to errors. Setting all items as automatic will help us…

    21 votes

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  11. It would be super helpful if we would be able to track an item's price history and see who made the change.

    16 votes

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    Under Review  ·  0 comments  ·  Reporting  ·  Admin →
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  12. Inventory Reporting is pretty non-existent. I would love to have a report in Clover that shows the current value of your inventory. I have to export it to excel each day and then manually multiply my Quantity on Hand by my Cost and then sum the results. Also when it exports to excel, there is no category so you can't get any reports by category. This is important to most retailers.

    8 votes

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  13. There are many existing filters for reports, except categories. For small businesses categories are important to differentiate sales and allow posting of entries to an accounting program. Adding a category filter to existing reports would be a simple fix and help immensely to ease our operations.

    2 votes

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    Under Review  ·  0 comments  ·  Reporting  ·  Admin →
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  14. Can you make the inventory functional for retailers. Inventory in when we receive product and out when we sell it, This for the most part works right now. However taking a store inventory is important to us. Being able to scan and verify products in the store. Also having a report available for items we didn't scan so we can check if we have the product and just missed it or it was stolen.

    10 votes

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  15. We need the ability to choose more than one device in reporting. Currently the only options are All Devices or the individual devices. Please include an option to choose which devices to include in a report.

    2 votes

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    0 comments  ·  Reporting  ·  Admin →
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  16. add a way to declare cash tips bring back the shifts app or figure out a way for the employees to declare their cash tips and connect over to the other apps

    1 vote

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    0 comments  ·  Reporting  ·  Admin →
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  17. Their should be an option that allows us to add an item description that will show on the POS and not just the online ordering

    1 vote

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    0 comments  ·  Orders  ·  Admin →
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  18. When in the ITEMS list, it would be great if REVENUE CLASS was option to show for visible columns.

    2 votes

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    0 comments  ·  Inventory  ·  Admin →
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  19. I would like to see every single sale that was made with an item. for example, you go to inventory, pick an item and get a list of all sales, with dates and prices. Ideal would be if you can also go from this sale to the transaction, to see the customer. Also when in orders or transactions I would love to click on the items there, to see it in inventory. hey, we're in the 21th century, that's no rocket science for a modern system and statistics is what makes a good inventory software!

    21 votes

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    Under Review  ·  0 comments  ·  Reporting  ·  Admin →
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  20. Please allow the desktop users to adjust logout timer. Every 15 minutes is infurating

    2 votes

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    Not at this time  ·  0 comments  ·  Other  ·  Admin →
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