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Retail

Welcome to the Clover Retail Forum. You're here because you are a Clover Retail merchant and would like to submit ideas that you feel would enhance/improve Clover's current offerings in the Retail space.

In order to submit your idea you'll need to give it a Title then select the Category that best matches your idea. Below are brief descriptions of the Clover Retail Categories.



Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Employees: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

Engagement: Share your thoughts on Clover’s built-in software that allows businesses to manage customers including viewing/storing customer information.

Clover GO: Clover GO is a mobile POS system designed for businesses that need to accept payments on the go.

Hardware: Ideas related to Clover hardware in the Restaurant space

Inventory: Please include all your feedback and suggestions for enhancing Clover’s inventory management software.

Invoice: Ideas related to Clover’s Invoicing feature.
Multi-Location: Ideas related to the functionality of Clover's Multi-Location product.

Orders: Ideas relating to the process of creating and managing Orders.

Reporting: Ideas relating to improving and enhancing Clover’s reporting.

Website: Ideas related to your Clover branded website.


Retail

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336 results found

  1. Their should be an option that allows us to add an item description that will show on the POS and not just the online ordering

    2 votes

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    0 comments  ·  Orders  ·  Admin →
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  2. This seems like it should be a very basic feature, but it is super frustrating to not have the capability to enter item quantities of over 99. If I had known this wasn't possible I would not have purchased Clover. However I did not think about it not being available because it is ridiculous. I have had to redo my entire inventory as bulk items and has increased the complexity of orders and really slowed down efficiency and accuracy of staff. I've called multiple times and no staff person at Clover can seem to even answer why the quantities are…

    7 votes

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    Under Review  ·  0 comments  ·  Orders  ·  Admin →
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  3. I would like the promo feature to be more user friendly by allowing us to extend the expiration date before the promo ends. I would also like customers to be able to scan the coupon on their side on the mini and not have to hand their phone to staff.

    1 vote

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  4. It would be super helpful if we would be able to track an item's price history and see who made the change.

    18 votes

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    Under Review  ·  0 comments  ·  Reporting  ·  Admin →
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  5. Are you able to add the date an item was entered (or last updated date) and the last time it was purchased? This is important because it will help monitor items that sale and items that don't sale. If the item doesn't sale then this could help identify what items should go on sale or be discounted. This could also shape the direction of the store and keep movement within the store. This can also help with all the trends that change on social media. This can also help see items that are doing well in the store.

    For example,…

    9 votes

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  6. We do not want the "custom item" button to show up on our terminal. Unfortunately, it's not optional. I was told customer service can't remove it. This seems ridiculous. We should be able to turn it off.

    1 vote

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    0 comments  ·  Orders  ·  Admin →
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  7. When Payment is made, Clover does not bring in the customers email or phone number from their bank, we dont want to have to manually put it in every time.

    1 vote

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  8. Can you make the inventory functional for retailers. Inventory in when we receive product and out when we sell it, This for the most part works right now. However taking a store inventory is important to us. Being able to scan and verify products in the store. Also having a report available for items we didn't scan so we can check if we have the product and just missed it or it was stolen.

    13 votes

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  9. Merchant would like the option to send invoices by text, not just email.

    20 votes

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    Planned  ·  0 comments  ·  Invoice  ·  Admin →
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  10. Modifiers pricing should have the options to be fixed or variable by percentage. All our catalog is customizable and the prices must vary depending on the quantity and the price of each variable. If a customer orders more (eg. business cards) the modifiers should increase the value by a percentage. Modifiers been fixed, at certain quantity break, make the cost of the items very low or very high. Creating a the same fixed modifier for every quantity would be a gigantic task.

    2 votes

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  11. Inventory Reporting is pretty non-existent. I would love to have a report in Clover that shows the current value of your inventory. I have to export it to excel each day and then manually multiply my Quantity on Hand by my Cost and then sum the results. Also when it exports to excel, there is no category so you can't get any reports by category. This is important to most retailers.

    9 votes

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  12. It would be nice to have a report that shows both Itemized sales as well as the tender types collected

    1 vote

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    Under Review  ·  0 comments  ·  Reporting  ·  Admin →
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  13. Merchant would like to be able to set the automatic display settings for both the merchant facing screen as well as the customer facing screen on the station duo. For example, the merchant facing screen can sleep after 5 minutes while the customer facing screen does not sleep

    1 vote

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    0 comments  ·  Hardware  ·  Admin →
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  14. Modifiers need to be quick edited on the same screen. For a retail business such as a plumbing supply store there are 3 prices for every item. These prices such as copper pieces for pipes change every day. Clover is missing out on retail businesses where being able to quickly change these 3 modifers prices that is associated with the one item. Quickbooks desktop has made this simple on all one screen. And in the same modifier discussion, when the modifier is added in the register the individual price disappears when more than one modifier is added. Contractors are asking…

    1 vote

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    0 comments  ·  Inventory  ·  Admin →
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  15. Terrible. When I want my Manager to give me employee times, she can only give them to me from app and NOT DASHBOARD! What the heck kind of software isn't smart enough to allow permissions for that on dASHBOARD, but will on app. Stupid! Makes me want to leave Clover over such an easy fix. JUST ALLOW MY MANAGER THE ABILITY TO DO TIME ON SHIFTS ON THE DASHBOARD!!! Such a simple fix!

    1 vote

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    0 comments  ·  Employees  ·  Admin →
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  16. PLEASE ENABLE BULK EDITING FOR COST!!!
    DOING THIS ONE ITEM AT A TIME IS RIDICULOUSLY TIME CONSUMING!

    4 votes

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  17. I'd like to be able to block any kinds of discounts on a specific item.

    4 votes

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    Under Review  ·  0 comments  ·  Orders  ·  Admin →
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  18. The ability to remove/alter the phone number associated with an account for MFA when employee is unable to access the old number. Example owner/admin could log in and correct this from the employees tab

    0 votes

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    0 comments  ·  Website  ·  Admin →
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  19. The User Interface for the inventory app keeps getting worse and worse. New features are fine, in theory, but when they take preeminence over more useful data fields the process to add items becomes more and more difficult.
    Specifically, the newer data fields "Online Name" "Online Description" and "This is an age restricted item" have been place above the essential fields like stock, price, and cost. If they insist on adding more useless data fields to every item, at least they could add them at the bottom of the screen. Or, better yet, make those fields toggleable from the settings.…

    4 votes

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  20. The ability to set the Clover Compact to prompt for signatures on a receipt. it is inconvenient to attempt to move the compact back and forth for signatures and a secondary tethered device is not desired.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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