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Retail

Welcome to the Clover Retail Forum.  You're here because you are a Clover Retail merchant and would like to submit ideas that you feel would enhance/improve Clover's current offerings in the Retail space. 

In order to submit your idea you'll need to give it a Title then select the Category that best matches your idea.  Below are brief descriptions of the Clover Retail Categories.



Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Employees: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

Engagement: Share your thoughts on Clover’s built-in software that allows businesses to manage customers including viewing/storing customer information.
Clover GO: Clover GO is a mobile POS system designed for businesses that need to accept payments on the go.

Hardware: Ideas related to Clover hardware in the Restaurant space

Inventory: Please include all your feedback and suggestions for enhancing Clover’s inventory management software.

Invoice: Ideas related to Clover’s Invoicing feature.

Multi-LocationIdeas related to the functionality of Clover's Multi-Location product.

Orders: Ideas relating to the process of creating and managing Orders.

Reporting: Ideas relating to improving and enhancing Clover’s reporting.

Website: Ideas related to your Clover branded website.


Retail

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296 results found

  1. A few things to make the dashboard easier to work with:

    1. Although columns in items is customizable, it doesn't save for next login or even if you navigate away from it and return in the same session.
    2. Infinite scroll on items instead of "show more" would be helpful.
    3. I often need to download items to a csv file, but I am only able to download the entire inventory. Being able to export items at the category level would be great.
    5 votes

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  2. The User Interface for the inventory app keeps getting worse and worse. New features are fine, in theory, but when they take preeminence over more useful data fields the process to add items becomes more and more difficult.
    Specifically, the newer data fields "Online Name" "Online Description" and "This is an age restricted item" have been place above the essential fields like stock, price, and cost. If they insist on adding more useless data fields to every item, at least they could add them at the bottom of the screen. Or, better yet, make those fields toggleable from the settings.…

    2 votes

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  3. Offer a retail inventory build service for a fee, or develop an AI inventory builder than can be utilized for existing retail merchants that have inventory built in other POS systems (export) or excel/CSV/intuit

    1 vote

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  4. We need to be able to assign customers as tax exempt and include an expiration date. This would automatically remove tax from any of their orders. If a customer was designated as tax exempt but is close to expiring or already expired, a pop-up should come up so we can let the customer know we need a new certificate of tax exemption.

    5 votes

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    0 comments  ·  Orders  ·  Admin →
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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  5. Pick up/ Shipping order notification with QR code.

    It would be good to have a button "Mark as Completed" on some active orders so when the order is completed it sends a notification via text/email to the customer telling them the order has been completed with a QR code generated if it was marked "for pick up" or the tracking # if marked "for shipping".

    When customer comes to the store to pick up we scan the QR, it would open the order and not allow the release of the merchandise ONLY until it's paid in full for partially paid…

    1 vote

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    Under Review  ·  0 comments  ·  Orders  ·  Admin →
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  6. Add a button to "re-order" in the customer order history. B2B business would be more efficient and convenient if it has a re-order option. Going to customer profile/orders, you select a past order to see the details and you can start a new order with it as a base. After hitting the "re-order" button you are given the chance to check the items the customer wants to re-order in the new order with updated pricing in the register app, following this flow you can even add another option to "add more items from another past order" (in case the customer…

    1 vote

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    Under Review  ·  0 comments  ·  Orders  ·  Admin →
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  7. I migrated my pos to Clover and I am not that happy. It has no basic options like giving offers to customers like buy 1 get 1 free or buy 1 get 50% off to each product.
    When we add each product to the inventory, need the option to add offers to each products.

    10 votes

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  8. Please fix the following:

    • When uploading new items to an existing category, the existing items in that category are removed and uncategorized. Inventory imports should NOT overwrite data.

    • We need to be able to upload more than 1000 items per category.

    • Need to be able to filter by category and by uncategorized.

    • When inventory is exported, the category should be listed on the items page, not in a different tab.

    4 votes

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    0 comments  ·  Inventory  ·  Admin →
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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  9. Many of my Merchants have requested the ability to filter the Orders tab by a certain date much like the dashboard. I realize the Orders tab on the devices only allow data for the past 30 days but being able to select and show only Orders for "Today" or "Yesterday", Or "Last Week" would be very helpful just to quickly filter the orders that show up. For restaurants that deal with managing a large number of orders each day this filter would be extremely helpful. Much like the Order Status filter which filters the orders by "Open", "Paid" "Refunded", etc.…

    7 votes

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    Under Review  ·  0 comments  ·  Reporting  ·  Admin →
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  10. When we use the register app, it takes too long in between customers. We want the option to eliminate the 'Thanks for Visiting' page after they choose wheter or not they want a receipt. Thanks

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  11. Till Management, or Cash Drawer Management, should be a core product offering. There is a severe lack of reporting and controls in high volume retail environments where cash drawers are reconciled multiple times per day with multiple tenders. The development appears to be available in the Clover Sport product set and should be included in all plan levels.

    This would be highly useful at all levels and it is surpassing that it has not been deployed.

    Additionally:
    1. Assigning cash drawers to users seems logical given that there are 2 drawer ports on the hub.
    2. Adding some filters or…

    3 votes

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    0 comments  ·  Reporting  ·  Admin →
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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  12. Item List - > add the ability to show a column to display if the item is set to Automatically manage availability or Manually manage Availability.

    Also the ability to select Multiple Items to set them to either Automatic or Manual instead of having to go into each item and set this field

    1 vote

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    0 comments  ·  Inventory  ·  Admin →
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  13. We sell fuel by the gallon which is usually measured to the tenth of a gallon, IE 10.2 gallons. The Clover only allows us to pick a whole number which doesn't allow us to charge the customer the proper amount without doing a custom item for just the sale price. This doesn't allow the customer to see what fuel quantity they purchased on their receipt. This would also help companies that sell items by weight.

    3 votes

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  14. Customer needs to reset inventory to zero due to duplicates and triples of items and start with a clean blank inventory/ items. No items in the Clover whatsoever. Currently, Clover makes you bulk edit at 200 items at a time. With over 18000 items this takes over an hour to click and click and click to erase back to zero.

    For example, the 3 lines where its export/ import/ print/ item settings to have a reset inventory items to zero. Make the merchant require a 2 factor authentication to actually reset the inventory to zero items to eliminate a chance…

    1 vote

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  15. A modifiers column and modifier prices are not available columns in the item list in the Clover dashboard. Merchants have to click onto the item which is a blue link to see the modifier and click the modifier to change the prices. For example, a plumbing retail store has 3 modifiers for 6000 items. Currently, the merchant can look at his 6000 items and see all 3 prices next to the same item along with margin % in correlation with the cost (which Clover does have the cost column currently which is a positive) Since Clover already has the cost…

    1 vote

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    0 comments  ·  Inventory  ·  Admin →
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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  16. When doing a special event and you want to have special pricing only if purchased at the event, and the retail location is still open, there should be an option for multiple prices on and individual item. Example, a cigar is $11 in the store but at the event is $10.

    1 vote

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    0 comments  ·  Orders  ·  Admin →
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    Thank you for submitting your Idea to UserVoice.

  17. Provide new retail merchants the option of an inventory build peripheral, similar to what is offered to restaurants.

    1 vote

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  18. Provide retail merchants a peripheral product of an inventory build, similar to what is offered to new restaurant merchants.

    1 vote

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  19. Edit partially paid orders

    7 votes

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    0 comments  ·  Orders  ·  Admin →
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  20. Convenience fee as a percent, not a flat amount .

    2 votes

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    0 comments  ·  Other  ·  Admin →
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