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Retail

Welcome to the Clover Retail Forum.  You're here because you are a Clover Retail merchant and would like to submit ideas that you feel would enhance/improve Clover's current offerings in the Retail space. 

In order to submit your idea you'll need to give it a Title then select the Category that best matches your idea.  Below are brief descriptions of the Clover Retail Categories.



Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Employees: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

Engagement: Share your thoughts on Clover’s built-in software that allows businesses to manage customers including viewing/storing customer information.

Hardware: Ideas related to Clover hardware in the Restaurant space

Inventory: Please include all your feedback and suggestions for enhancing Clover’s inventory management software.

Invoice: Ideas related to Clover’s Invoicing feature.

Orders: Ideas relating to the process of creating and managing Orders.

Reporting: Ideas relating to improving and enhancing Clover’s reporting.

Website: Ideas related to your Clover branded website.


Retail

Categories

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Merchants on the Retail Growth SaaS plan submit your Ideas here. Please use the Payments Forum for all payment related Ideas.

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If a similar idea already exists, you can support and comment on it.

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27 results found

  1. Store Credit for Refund option

    When performing a refund, the only option is to select payment form for the refund to return to. As a small nonprofit boutique, we'd like an option to select store credit so we can be guaranteed to keep the sale.

    4 votes
    1 comment  ·  Engagement  ·  Admin →
    How important is this to you?

  2. Clover Gift Card App

    Enhancement for Clover Gift Card App --

    When setting up the Clover Gift Card App, enable on-screen prompts for the user so that it prevents them from setting up a secondary gift card entitlement number, causing unnecessary impact to the user. Potential probing prompts on screen, such as:

    1. Do you already have a Gift Card Entitlement Number?

      • If so, enter here ____ - then it would allow user to enter entitlement number, syncing and chaining the location to all other locations which share the same entitlement number

    2. Do you plan to use gift cards at other locations?

      • if yes: prompt…
    3 votes
    0 comments  ·  Engagement  ·  Admin →
    How important is this to you?

  3. Delete customers

    I can delete one customer at a time, but I cannot delete all my customers and start fresh. Please add that option.

    3 votes
    0 comments  ·  Engagement  ·  Admin →
    How important is this to you?

  4. Gift Cards on Clover Go

    It seems like gift cards are not compatible with the Clover Go, gift card acceptance would be a good thing to have for the Clover Go System.

    3 votes
    0 comments  ·  Engagement  ·  Admin →
    How important is this to you?

  5. Gift Receipt

    A Small business owner stated that when a gift card is LOST and the owner of the gift card is given a paper receipt ... it would be helpful if the paper receipt had the complete number on it. Understandably, the store owner does not want to loose out on sale if the gift card had already been used.

    3 votes
    0 comments  ·  Engagement  ·  Admin →
    How important is this to you?

  6. Add features like buy 1 get 1 free Offer

    I migrated my pos to Clover and I am not that happy. It has no basic options like giving offers to customers like buy 1 get 1 free or buy 1 get 50% off to each product.
    When we add each product to the inventory, need the option to add offers to each products.

    2 votes
    0 comments  ·  Engagement  ·  Admin →
    How important is this to you?

  7. Caller ID Integration for Customer Profiles

    I have not heard of this in circulation and would be a unique feature that most point of sales do not offer. Here is the functionality.

    When a a customer calls, the system identifies the phone number and matches it to an existing customer profile in the Clover Point of sale. If a match is found the profile is displayed on the clover device, allowing staff to view or edit details, or create new sale or order. If no profile exists, it prompts the creation of a new one using the caller's information/or just phone number.

    This would streamline customer…

    2 votes
    0 comments  ·  Engagement  ·  Admin →
    How important is this to you?

  8. Clover rewards program

    We have been using the Clover rewards program for almost a year now. If a customer has a certain amount of points, say 1000 or more, and they decide to redeem a part or all, there is no option to do that. The option that is presently available is that they can only redeem 50 points out of the total. Eventually, with this method, they will keep accumulating more points without being able to benefit from it. Hence, implementing a feature that allows the customer to redeem part or all of their points at their discretion would be practical and…

    2 votes
    0 comments  ·  Engagement  ·  Admin →
    How important is this to you?

  9. Store Credit linked to customers profile

    When a customer is a member of a wine club and they pay their monthly fee they get a $30 store credit. We need to be able to issue store credit and have it linked to a customer profile and then when that customer makes a purchase allow us to click their store credit from their profile as a payment method.

    1 vote
    0 comments  ·  Engagement  ·  Admin →
    How important is this to you?
    Submitted  ·  System responded

    Thank you for submitting your Idea to UserVoice.

  10. Customer Rewards API / Data Export

    As many companies use external options for a marketing suite then Clover apps, I believe having an export of the rewards data is very valuable. Since there is no direct correlation between Rewards Users and Customers inside of your clover account, there is no dedicated API endpoint, or means of export to get rewards users, but there is for Customers. I would like to see either the relationship between Rewards Users & Customers, or a way to export Rewards Users data, as this is an easier way to keep your marketing avenues up to date and in sync with your…

    1 vote
    0 comments  ·  Engagement  ·  Admin →
    How important is this to you?
    Submitted  ·  System responded

    Thank you for submitting your Idea to UserVoice.

  11. Customer Discounts/Price List

    There should be a should a way to add discounts to specific customers. An option to have a customer pricing list that you can attach to specific customers. I run a flooring supply shop and I deal with frequent customers that are always given a set discount percentage and/or specific prices on specific items. I have to manually enter either the discount amount or percentage every single time they make a purchase. I would like the ability to set the discount automatically when the customer is added to the order.

    1 vote
    0 comments  ·  Engagement  ·  Admin →
    How important is this to you?
    Submitted  ·  System responded

    Thank you for submitting your Idea to UserVoice.

  12. branded app

    Merchant is asking for a branded app that is developed or created by Clover that works with their online ordering and rewards.

    1 vote
    0 comments  ·  Engagement  ·  Admin →
    How important is this to you?

  13. Digital Gift Card Feature

    The digital gift card feature is no longer showing up on the gift card app. This is a useful feature because we don't have to always use the physical gift cards.

    1 vote
    0 comments  ·  Engagement  ·  Admin →
    How important is this to you?

  14. Customer Phone Number Field

    Customers ---> Edit Customer or New Entry

    Please allow for copy/paste functionality for phone numbers.
    I have to copy/paste to the e-mail field to then type the information in the phone number field.

    1 vote
    0 comments  ·  Engagement  ·  Admin →
    How important is this to you?

  15. Add PNG and JPEG Business Promotion deals on Duo mini screen

    Use the customer facing screen from the station duo 2 to upload marketing jpeg or PNG announcements, when the customer is waiting for payments, multiple promo ads are changing every 5-10s on the duo customer facing screen

    1 vote
    0 comments  ·  Engagement  ·  Admin →
    How important is this to you?

  16. I would like to access the open orders

    I would like to access the open orders report on a monthly, or with a custom built date range in the dashboard, right now its only available in the device and as a owner of business its not possible to have a physical presence before the device to run a report.

    1 vote
    0 comments  ·  Engagement  ·  Admin →
    How important is this to you?

  17. Import Customer Account Balances

    There should be a way to import customers from a different POS system and be able to include their balance. We have may customers that have items on layaway, or money on their account - and there is no way to get that information into Clover.

    1 vote
    0 comments  ·  Engagement  ·  Admin →
    How important is this to you?

  18. Option to select a saved email to send the receipt to after a transaction

    After we process a payment, there should be an option to select a main email accounts to send the payment receipt. At the moment, we have to manually type in the email account each time we want to send the receipt to our email.

    This will save time and also reduce error by not needing to manually type in the email for most transactions.

    1 vote
    0 comments  ·  Engagement  ·  Admin →
    How important is this to you?

  19. Create monthly sales report for "Customers"

    1 vote
    0 comments  ·  Engagement  ·  Admin →
    How important is this to you?

  20. Customers app direct link

    There was an option within an order that would take you directly to the customer's profile (marked by a blue box with a pencil inside of it, just below the employee's name that was taking the order). Can you please add that back in? I noticed it missing about 8 days ago. I thought it was a setting on my end, but it was due to a software update.

    1 vote
    0 comments  ·  Engagement  ·  Admin →
    How important is this to you?
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