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Retail

Welcome to the Clover Retail Forum. You're here because you are a Clover Retail merchant and would like to submit ideas that you feel would enhance/improve Clover's current offerings in the Retail space.

In order to submit your idea you'll need to give it a Title then select the Category that best matches your idea. Below are brief descriptions of the Clover Retail Categories.



Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Employees: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

Engagement: Share your thoughts on Clover’s built-in software that allows businesses to manage customers including viewing/storing customer information.

Clover GO: Clover GO is a mobile POS system designed for businesses that need to accept payments on the go.

Hardware: Ideas related to Clover hardware in the Restaurant space

Inventory: Please include all your feedback and suggestions for enhancing Clover’s inventory management software.

Invoice: Ideas related to Clover’s Invoicing feature.
Multi-Location: Ideas related to the functionality of Clover's Multi-Location product.

Orders: Ideas relating to the process of creating and managing Orders.

Reporting: Ideas relating to improving and enhancing Clover’s reporting.

Website: Ideas related to your Clover branded website.


Retail

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336 results found

  1. Create an Inventory Valuation Report which shows item, quantity, unit cost, unit price, extended cost, extended price. The report which currently exports to Excel is very disappointing and requires substantial work in excel to obtain the info needed.

    2 votes

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    Under Review  ·  0 comments  ·  Reporting  ·  Admin →
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  2. Please add the ability to export our item lists to a CSV file so it can properly be imported into other addons such as Ecwid. This will make updating and creating an online store easier and more organized.

    1 vote

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    0 comments  ·  Inventory  ·  Admin →
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  3. Why does clover insist on making changes no one wants or asked for. Now if one is clover dashboard it will log you out every 15 minutes. That's just ridiculous! Last week it was logging me out ever other MINUTE! I had to recheck two entire orders I had keyed in because it logged me out as I was entering product in. It didn't take the additional inventory numbers or a price change I hade keyed in before it logged me out when I hit enter. Just another waste of my time Clover has thrown in my way, adding to…

    2 votes

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    Not at this time  ·  0 comments  ·  Other  ·  Admin →
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  4. Clover GO had an update that clearly segments inactive/closed Clover accounts so that a merchant only selects from their list of active accounts. We're requesting the same segmentation be available on the Dashboard so merchants do not have to rename old accounts ("old," "do not use," etc) and inevitably end up logging in to an inactive account, making updates, then get frustrated when they realize it was on the incorrect account.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  5. A few things to make the dashboard easier to work with:

    1. Although columns in items is customizable, it doesn't save for next login or even if you navigate away from it and return in the same session.
    2. Infinite scroll on items instead of "show more" would be helpful.
    3. I often need to download items to a csv file, but I am only able to download the entire inventory. Being able to export items at the category level would be great.
    6 votes

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  6. Edit partially paid orders

    10 votes

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    Under Review  ·  0 comments  ·  Orders  ·  Admin →
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  7. Please add the ability for a retail website and wholesale website for one business.

    1 vote

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    Under Review  ·  0 comments  ·  Website  ·  Admin →
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  8. I have a prospect I'm working with who is currently being grossly overcharged by their current processor and looking to move to us. They use Promos often, and wanted to know if they'd have the ability to do so after moving to us.

    I spoke to presale support and as well to the customer engagement team, and they confirmed that when I move the contacts to the new MID, it does not keep them opted in to Promos.

    The customer's opt in to Promos is consent given to the business, not to the MID, so changing the MID should not…

    1 vote

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  9. Clover… do you read these complaints? Why is the most liked invoicing concern still under review? I voiced my concern over a year ago—along with numerous other business owners—and nothing has changed.

    I own a boutique, and like many retailers, I rarely sell just one item. We need a true itemized invoicing option that allows multiple products to be listed individually. On top of that, there’s still no proper shipping option—and since taxes can’t be applied to shipping, the current workaround looks unprofessional and creates accounting headaches. It should not be this complicated.

    Clover, your invoicing system is far behind…

    1 vote

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    Planned  ·  0 comments  ·  Invoice  ·  Admin →
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  10. First, customization of reporting is very limited with Clover. Other systems I have used have had far more extensive options to customize and tailor reports to our needs so my first suggestion is to greatly increase the customization options for reporting.

    I am specifically encountering an issue where my business requires separate accounting entries based on tender type and operation category. However, Clover does not allow filtering by category within tender type, nor filtering of tender type within a category so I have no way to account for category tender types other than individually tallying items. It seems to me…

    11 votes

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    0 comments  ·  Reporting  ·  Admin →
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  11. You should be able to exempt items from receiving reward points and or perks used on specific items. I offer a third party service that is very low margin but higher price than my usual items and it allows lots of points to be earned that is in turn used on regular items eating into profits.

    2 votes

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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  12. Business owners with multi-locations, should be able to name the batch so when it is emailed, they know exactly which location the batch is from.

    1 vote

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  13. we are a retail store with 2 locations that sell the same items, and we used to be able to easily update our inventory information for both locations at the same time from one screen, but that option seems to have gone away, and now it takes way too long and is a royal pain in the butt to make changes. And uploading the changes on a spreadsheet just doubles the items instead of overwriting the existing information, so we have to go in and delete the old items. It used to be such an easy smooth process. Now it's…

    4 votes

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  14. I migrated my pos to Clover and I am not that happy. It has no basic options like giving offers to customers like buy 1 get 1 free or buy 1 get 50% off to each product.
    When we add each product to the inventory, need the option to add offers to each products.

    12 votes

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  15. Please allow restrictions to be made on the discount given from the rewards loyalty program. For example, I would like to prevent the rewards discount from being redeemable on tobacco items. We do not have enough markup on tobacco to give the discount that is given on the rewards app.

    2 votes

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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  16. When selecting a Revenue Class while creating or editing an item in Inventory, the dropdown list displays Revenue Classes in the order they were created, rather than alphabetically. This becomes cumbersome for merchants with a large number of Revenue Classes, requiring excessive scrolling to locate the correct one.

    Please consider adding:

    • The ability to sort Revenue Classes alphabetically in the dropdown or
    • A search bar within the dropdown to quickly locate the desired Revenue Class

    This small change would significantly improve efficiency when managing inventory.

    2 votes

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  17. Allow the customization of setting the screen timeout

    1 vote

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    0 comments  ·  Other  ·  Admin →
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    Not at this time  ·  Aron Clark responded

    Thank you for your suggestion. At this time we are not planning to offer customization of the screen timeout.

    When signing into the device we allow the system to idle for ~1:05 until requiring the user to again sign-in. Entering the passcode again doesn't seem to be particularly burdensome and does provide a level of security to the system.

  18. When a customer is returning or exchanging an item. There should be a way to just do that on the register screen without having to find the original order. We offer returns up to 90 days and after 30 they disappear from the history.

    We should be able to scan the item and choose a "return" option. Then they can purchase anything else they want or we can refund them how they would like.

    7 votes

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    Under Review  ·  0 comments  ·  Orders  ·  Admin →
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  19. We need the following option in order to create an automatic discount on certain items bought together.
    1. The ability to bundle items together, to create a new item in the inventory. When this bundle item is bought, all items in the bundle are removed from inventory.

    Real life example: if you buy item A, it is $8. If you buy item B, it is $10. If you want to buy both together, it is $15. It is currently impossible to apply this bundle discount on the Online Menu ordering. Also, it can easily be forgotten by employees in shop,…

    4 votes

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  20. Offer a retail inventory build service for a fee, or develop an AI inventory builder than can be utilized for existing retail merchants that have inventory built in other POS systems (export) or excel/CSV/intuit

    1 vote

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