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← Clover UserVoice

Retail

Welcome to the Clover Retail Forum.  You're here because you are a Clover Retail merchant and would like to submit ideas that you feel would enhance/improve Clover's current offerings in the Retail space. 

In order to submit your idea you'll need to give it a Title then select the Category that best matches your idea.  Below are brief descriptions of the Clover Retail Categories.



Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Employees: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

Engagement: Share your thoughts on Clover’s built-in software that allows businesses to manage customers including viewing/storing customer information.

Hardware: Ideas related to Clover hardware in the Restaurant space

Inventory: Please include all your feedback and suggestions for enhancing Clover’s inventory management software.

Invoice: Ideas related to Clover’s Invoicing feature.

Orders: Ideas relating to the process of creating and managing Orders.

Reporting: Ideas relating to improving and enhancing Clover’s reporting.

Website: Ideas related to your Clover branded website.


Retail

Categories

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196 results found

  1. Variable Price Per Unit Option

    Add a Variable Price Per Unit option to the Price Type drop down menu for each Item. When used, the cashier can input the price per pound for each item.

    1 vote
    0 comments  ·  Inventory  ·  Admin →
    How important is this to you?
    Submitted  ·  System responded

    Thank you for submitting your Idea to UserVoice.

  2. Being able to refund $0 transactions for inventory reporting

    Being able to refund $0 transactions. We give out 1st-8th place medals and we use Clover to track the inventory on the 200,000+ medals we have. We use this data for Grant Reporting as well. Not being able to simply refund the transaction due to an error, greatly creates a manual task as the only option is to add manually add these back to inventory.

    2 votes
    0 comments  ·  Orders  ·  Admin →
    How important is this to you?

  3. branded app

    Merchant is asking for a branded app that is developed or created by Clover that works with their online ordering and rewards.

    1 vote
    Not at this time  ·  0 comments  ·  Engagement  ·  Admin →
    How important is this to you?

  4. failed payments

    There needs to be a report for failed recurring payments. How are we supposed to know if a payment has failed without a report?

    3 votes
    0 comments  ·  Reporting  ·  Admin →
    How important is this to you?

  5. Door Dash delivery integration options for retail service plans as well

    Some merchants offer the ability to have Door Dash deliver their retail goods and/or they have a small deli integrated into their establishment that will use doordash - however, the Retail Growth plan, while it does offer Online Ordering, does not allow integration with services such as Door Dash.

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  6. New Item entry to be listed in one or multiple locations

    I have three locations. If I enter a new item to my menu, I have to enter it three times. Much like the Menu addition to the item, or the Show on POS & Available sliders. Please make a slider on/off type switch that I can add the item to one, two, or all three locations on the initial entry of the new item.

    1 vote
    0 comments  ·  Inventory  ·  Admin →
    How important is this to you?

  7. provide shipping options for online store/website for retail saas plans.

    The merchant would like to have shipping options when setting up their website for online retail. Currently, the website is only giving pick up options.

    1 vote
    0 comments  ·  Orders  ·  Admin →
    How important is this to you?

  8. Customer name on portal receipt and print receipt button

    Is it possible to add the Customer name to the Receipt that is printed from the portal? Also, instead of having to go to "Transactions" to view payment receipt it would be nice to have a "print receipt" button on the payment complete screen.

    1 vote
    0 comments  ·  Orders  ·  Admin →
    How important is this to you?

  9. Receipt size on portal

    We have found that the default receipt size on the portal is too large, resulting in it printing on 2 pages. In order to adjust this we change it manually using the "more settings" for the printer. I know things vary from one printer to the next but it would be nice to have the size fit to 1 (Letter) sized page or have it "Fit to Printable Area" by default.

    1 vote
    0 comments  ·  Orders  ·  Admin →
    How important is this to you?

  10. pos preview on computer

    I would like to preview the pos system via my computer so i can update the interface at home and don't have to wait until after business hours

    2 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  11. Clover Gift Card App

    Enhancement for Clover Gift Card App --

    When setting up the Clover Gift Card App, enable on-screen prompts for the user so that it prevents them from setting up a secondary gift card entitlement number, causing unnecessary impact to the user. Potential probing prompts on screen, such as:

    1. Do you already have a Gift Card Entitlement Number?

      • If so, enter here ____ - then it would allow user to enter entitlement number, syncing and chaining the location to all other locations which share the same entitlement number

    2. Do you plan to use gift cards at other locations?

      • if yes: prompt…
    3 votes
    0 comments  ·  Engagement  ·  Admin →
    How important is this to you?

  12. Clover rewards program

    We have been using the Clover rewards program for almost a year now. If a customer has a certain amount of points, say 1000 or more, and they decide to redeem a part or all, there is no option to do that. The option that is presently available is that they can only redeem 50 points out of the total. Eventually, with this method, they will keep accumulating more points without being able to benefit from it. Hence, implementing a feature that allows the customer to redeem part or all of their points at their discretion would be practical and…

    2 votes
    Under Review  ·  0 comments  ·  Engagement  ·  Admin →
    How important is this to you?

  13. Tax Inclusive Items

    I would like a way to price items including tax. My example is I charge $4.50 for an item "including tax". Our sales tax is 6%. If I set the price for 4.24 w/.25 tax, it comes to 4.49. If I set price for 4.25 w/.26, tax it comes to 4.51. Is there a way to do that or possibly in the future? Thanks!

    2 votes
    0 comments  ·  Inventory  ·  Admin →
    How important is this to you?

  14. Itemized reports for each QR code

    We would like a way to run a sales report for each QR code or payment link that we make so we can see a total amount of sales for each thing.

    2 votes
    0 comments  ·  Reporting  ·  Admin →
    How important is this to you?

  15. Keep Order history saved on the device longer than 30 days

    Any data older than 30 days is no longer stored on the Clover POS device, forcing users to access a computer for this information. This change impacts business operations by requiring additional equipment that was previously unnecessary, leading to a negative customer experience. I expect this issue to become more significant in the retail environment as we approach the holiday season when returns over 30 days are more common. Additionally, we can no longer search by a customer's last name, nor can we see if they received a discount or used reward points, which affects merchant profit margins.

    5 votes
    0 comments  ·  Orders  ·  Admin →
    How important is this to you?

  16. Digital Gift Card Feature

    The digital gift card feature is no longer showing up on the gift card app. This is a useful feature because we don't have to always use the physical gift cards.

    1 vote
    Planned  ·  0 comments  ·  Engagement  ·  Admin →
    How important is this to you?

  17. Customer Phone Number Field

    Customers ---> Edit Customer or New Entry

    Please allow for copy/paste functionality for phone numbers.
    I have to copy/paste to the e-mail field to then type the information in the phone number field.

    1 vote
    Under Review  ·  0 comments  ·  Engagement  ·  Admin →
    How important is this to you?

  18. Items - Price and Item Cost Fields

    Could someone please fix it so that one can enter the information one wants and not from right to left.

    For example:
    $0.00 is what appears in the fields
    If you start typing from the last zero, you have no issue.
    If you type from anywhere else, it is not exactly what you need to display.
    Sometimes to avoid the annoyance I have to copy the number in full and then paste it over to Clover

    Leave the fields blank so that one can enter what they need to without issue.

    1 vote
    0 comments  ·  Inventory  ·  Admin →
    How important is this to you?

  19. Accounting sync should include daily merchant fee as separate line item

    When the accounting sync is turned on, QBO receives a daily journal entry with sales, sales tax, tips/gratuity and the offset is cash/credit card payments. Clover needs to add a line item for Merchant Fees. The total bank deposit does not tie to the accounting sync because the merchant fees are not included. The bank deposit for the day is total credit card payments received less merchant fees. It would be great to see the merchant fees synced with QBO.

    3 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  20. We didn't get open order print option

    Subject: Request for Assistance with Clover Open Order Print Report

    Hi Dev Team,

    I’d like to bring to your attention an issue I encountered while trying to generate the Clover open order print report. Although the filter functionality is available, there is no option to select a printer either on the POS system or the online portal.

    Could you please address this issue at your earliest convenience? It is essential to enable this option for all Clover open order print views. We need the ability to print these reports to verify details such as:

    Who opened the order
    The purpose…

    1 vote
    0 comments  ·  Reporting  ·  Admin →
    How important is this to you?
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