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← Clover UserVoice

Retail

Welcome to the Clover Retail Forum.  You're here because you are a Clover Retail merchant and would like to submit ideas that you feel would enhance/improve Clover's current offerings in the Retail space. 

In order to submit your idea you'll need to give it a Title then select the Category that best matches your idea.  Below are brief descriptions of the Clover Retail Categories.



Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Employees: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

Engagement: Share your thoughts on Clover’s built-in software that allows businesses to manage customers including viewing/storing customer information.

Hardware: Ideas related to Clover hardware in the Restaurant space

Inventory: Please include all your feedback and suggestions for enhancing Clover’s inventory management software.

Invoice: Ideas related to Clover’s Invoicing feature.

Orders: Ideas relating to the process of creating and managing Orders.

Reporting: Ideas relating to improving and enhancing Clover’s reporting.

Website: Ideas related to your Clover branded website.


Retail

Categories

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205 results found

  1. Clover Gift Card App

    Enhancement for Clover Gift Card App --

    When setting up the Clover Gift Card App, enable on-screen prompts for the user so that it prevents them from setting up a secondary gift card entitlement number, causing unnecessary impact to the user. Potential probing prompts on screen, such as:

    1. Do you already have a Gift Card Entitlement Number?

      • If so, enter here ____ - then it would allow user to enter entitlement number, syncing and chaining the location to all other locations which share the same entitlement number

    2. Do you plan to use gift cards at other locations?

      • if yes: prompt…
    3 votes
    0 comments  ·  Engagement  ·  Admin →
    How important is this to you?

  2. longer cable for Clover Duo for use in grocery stores with checkout lanes

    The Clover Duo version 2 is incompatible with usage at grocery stores with belted checkout lanes.

    If you picture the set up, as the cashier you have the workstation in front of you, and the customer facing device to your left. With a 1.5M cable, you cannot get to from where the register stand is to where the customer facing payment device on any belted checkout lane.

    With the Duo version 1 I found a work around, but the way the cabling is set up for the version 2, you cant jockey the cables around to make it work.

    As…

    2 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  3. Clover rewards program

    We have been using the Clover rewards program for almost a year now. If a customer has a certain amount of points, say 1000 or more, and they decide to redeem a part or all, there is no option to do that. The option that is presently available is that they can only redeem 50 points out of the total. Eventually, with this method, they will keep accumulating more points without being able to benefit from it. Hence, implementing a feature that allows the customer to redeem part or all of their points at their discretion would be practical and…

    2 votes
    Under Review  ·  0 comments  ·  Engagement  ·  Admin →
    How important is this to you?

  4. Tax Inclusive Items

    I would like a way to price items including tax. My example is I charge $4.50 for an item "including tax". Our sales tax is 6%. If I set the price for 4.24 w/.25 tax, it comes to 4.49. If I set price for 4.25 w/.26, tax it comes to 4.51. Is there a way to do that or possibly in the future? Thanks!

    2 votes
    0 comments  ·  Inventory  ·  Admin →
    How important is this to you?

  5. Itemized reports for each QR code

    We would like a way to run a sales report for each QR code or payment link that we make so we can see a total amount of sales for each thing.

    2 votes
    0 comments  ·  Reporting  ·  Admin →
    How important is this to you?

  6. Keep Order history saved on the device longer than 30 days

    Any data older than 30 days is no longer stored on the Clover POS device, forcing users to access a computer for this information. This change impacts business operations by requiring additional equipment that was previously unnecessary, leading to a negative customer experience. I expect this issue to become more significant in the retail environment as we approach the holiday season when returns over 30 days are more common. Additionally, we can no longer search by a customer's last name, nor can we see if they received a discount or used reward points, which affects merchant profit margins.

    5 votes
    0 comments  ·  Orders  ·  Admin →
    How important is this to you?

  7. Digital Gift Card Feature

    The digital gift card feature is no longer showing up on the gift card app. This is a useful feature because we don't have to always use the physical gift cards.

    1 vote
    Planned  ·  0 comments  ·  Engagement  ·  Admin →
    How important is this to you?

  8. Customer Phone Number Field

    Customers ---> Edit Customer or New Entry

    Please allow for copy/paste functionality for phone numbers.
    I have to copy/paste to the e-mail field to then type the information in the phone number field.

    1 vote
    Under Review  ·  0 comments  ·  Engagement  ·  Admin →
    How important is this to you?

  9. Items - Price and Item Cost Fields

    Could someone please fix it so that one can enter the information one wants and not from right to left.

    For example:
    $0.00 is what appears in the fields
    If you start typing from the last zero, you have no issue.
    If you type from anywhere else, it is not exactly what you need to display.
    Sometimes to avoid the annoyance I have to copy the number in full and then paste it over to Clover

    Leave the fields blank so that one can enter what they need to without issue.

    1 vote
    0 comments  ·  Inventory  ·  Admin →
    How important is this to you?

  10. Accounting sync should include daily merchant fee as separate line item

    When the accounting sync is turned on, QBO receives a daily journal entry with sales, sales tax, tips/gratuity and the offset is cash/credit card payments. Clover needs to add a line item for Merchant Fees. The total bank deposit does not tie to the accounting sync because the merchant fees are not included. The bank deposit for the day is total credit card payments received less merchant fees. It would be great to see the merchant fees synced with QBO.

    3 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  11. Add PNG and JPEG Business Promotion deals on Duo mini screen

    Use the customer facing screen from the station duo 2 to upload marketing jpeg or PNG announcements, when the customer is waiting for payments, multiple promo ads are changing every 5-10s on the duo customer facing screen

    1 vote
    Not at this time  ·  0 comments  ·  Engagement  ·  Admin →
    How important is this to you?

  12. Show the photos for the items on the Due.

    Please make the items on the Due shows the photos which makes it much much easier and faster to navigate the menu for the staff

    2 votes
    0 comments  ·  Orders  ·  Admin →
    How important is this to you?

  13. Pinpad without power needed for Clover Compact

    A pinpad without power is needed for the Clover Compact! With the Clover Compact terminal only using another Compact as a pinpad makes it very difficult to use because of the power needed for the pinpad!

    1 vote
    0 comments  ·  Hardware  ·  Admin →
    How important is this to you?

  14. Import Customer Account Balances

    There should be a way to import customers from a different POS system and be able to include their balance. We have may customers that have items on layaway, or money on their account - and there is no way to get that information into Clover.

    2 votes
    Under Review  ·  0 comments  ·  Engagement  ·  Admin →
    How important is this to you?

  15. Allow customizable THANK YOU messages on your FLEX Gen 3 devices

    Allow for customizable THANK YOU Messages after a payment is received. This can be before or after the choice of receipt options.

    1 vote
    0 comments  ·  Hardware  ·  Admin →
    How important is this to you?

  16. )Not able to put discount for all customers who order online .2) send the order from your phone or comp and sent to pos

    1)Not able to put discount for all customers who order online .2) send the order from your phone or comp and sent to pos

    2 votes
    0 comments  ·  Orders  ·  Admin →
    How important is this to you?

  17. Business name customization

    We should be able to set the same customer facing business name (the one that appears on receipts) for all of our facilities and differentiate the internal account name (what we look at when selecting which of our accounts we want to update). When you go to Zara, it says Zara on the receipt no matter which location you go to. There are no other details regarding location, etc.

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  18. Bank Account Information Displayed in Service Plan Under Account & Setup

    The information should display the banking information actually being used.

    I had merchants being billed to an old bank account that is different from what is displayed. This was not a sync issue since it had been going on for months.

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  19. Hyper Link to Tax Removed- applicable sales

    In the Tax Report, could you please Hyper-link the Tax Removed-applicable Sales amount. We would like to see the transactions where the taxes were removed,

    3 votes
    0 comments  ·  Reporting  ·  Admin →
    How important is this to you?

  20. I would like to access the open orders

    I would like to access the open orders report on a monthly, or with a custom built date range in the dashboard, right now its only available in the device and as a owner of business its not possible to have a physical presence before the device to run a report.

    1 vote
    Not at this time  ·  0 comments  ·  Engagement  ·  Admin →
    How important is this to you?
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