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Retail

Welcome to the Clover Retail Forum. You're here because you are a Clover Retail merchant and would like to submit ideas that you feel would enhance/improve Clover's current offerings in the Retail space.

In order to submit your idea you'll need to give it a Title then select the Category that best matches your idea. Below are brief descriptions of the Clover Retail Categories.



Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Employees: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

Engagement: Share your thoughts on Clover’s built-in software that allows businesses to manage customers including viewing/storing customer information.

Clover GO: Clover GO is a mobile POS system designed for businesses that need to accept payments on the go.

Hardware: Ideas related to Clover hardware in the Restaurant space

Inventory: Please include all your feedback and suggestions for enhancing Clover’s inventory management software.

Invoice: Ideas related to Clover’s Invoicing feature.
Multi-Location: Ideas related to the functionality of Clover's Multi-Location product.

Orders: Ideas relating to the process of creating and managing Orders.

Reporting: Ideas relating to improving and enhancing Clover’s reporting.

Website: Ideas related to your Clover branded website.


Retail

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347 results found

  1. My managers need the ability to onboard Employees onto the system, but I have to give them Admin access. Admins have access to my Owner pricing ability, but my managers cannot have access to pricing. This is an easy fix under Employee Permissions, and give us customers the ability to check "Manager" for access to the Employee app.

    1 vote

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    0 comments  ·  Employees  ·  Admin →
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  2. Please enable the capability to change/adjust the number of items purchased to more than 99 when an item is saved as a "Fixed" price. It can be done if the item is saved as "Per Unit", but then it shows like 1 (one) item is being sold and in the description is shows the quantity at whatever price.

    1 vote

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    0 comments  ·  Hardware  ·  Admin →
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  3. We have multiple people who log into our clover because they need to change inventory and it would be nice to have an admin user but then have other log ons under the same dashboard so we could select what permissions they have or not have. Also it would help with having to get a code every 14 days being sent to a single person to then have to get to person requesting.

    1 vote

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    0 comments  ·  Employees  ·  Admin →
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  4. Gift cards purchased in store or digitally should link to the transaction so if a customer lost a gift card or a digital one is not received by email or text it can be tracked to be able to resend to the customer. Right now you have to look up the transaction and find it and then go to gift card report and match the gift card so you can find the gift card number if you can find transaction but if digital you should be able to find the digital copy to resend.

    1 vote

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  5. Please make the functionality of the virtual terminal like CloverGo and the Clover website consistent with the physical terminal. For example, I have a price rule for cash discounts where the customer can qualify if they pay with cash or check. This works perfectly on the physical terminal. However, on CloverGo if I choose the check option as a form of payment, it does not compute as being eligible for the cash discount where it should. On the web version, it doesn't even give me the option to take a check as payment, only credit card. I take payments on…

    1 vote

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    0 comments  ·  Clover GO  ·  Admin →
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  6. I am inquiring about the absence of inventory cost and total value display within the Point of Sale system. As a long-standing client since 2016, I am surprised this functionality has not yet been implemented.

    My search within the app market for a suitable solution for retail inventory management has been unsuccessful, as most available applications cater to the restaurant and bar sectors.

    I urge you to address this deficiency, as accurate inventory tracking is crucial for my business operations. Implementing this feature would significantly enhance efficiency and streamline my business processes, thereby mitigating the need to consider alternative POS…

    1 vote

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    0 comments  ·  Reporting  ·  Admin →
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  7. It would be helpful to see the image of an item on the POS when looking up an item in inventory to avoid confusion among similar described items. Or be able to differentiate between same item with different upcs due to being sold open stock, CDU or other format. Or as a learning tool for new employees to confirm the correct item when searching.

    1 vote

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    0 comments  ·  Inventory  ·  Admin →
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  8. Not normal that we have to split the invoice when customer’s paying part of the invoice with an gift certificated. And in second idea, not normal at all that we have to print 2 differents receipt for having print the amount of the gift certificated and the second transaction with money or card! Everything should be on the same receipt. And we should be able to take to ways for paiements in the same transaction without having to split and losing too much time….

    1 vote

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    0 comments  ·  Invoice  ·  Admin →
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  9. 2 votes

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    0 comments  ·  Reporting  ·  Admin →
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  10. Add "Reset pages to top each time category list is closed" to register settings. Prior to this year, custom item arrangement within each category would reset to the top of the list every time it was accessed. Now, if you scroll to the bottom of the items within a category and exit, the next person to pull up that category finds it in the spot where it was left. Staff can no longer quickly ring in frequently purchased items (that are at the top of each category) because the list is not appearing at the top each time. New issue…

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  11. Dear  Team,

    I hope you are doing well.

    We would like to check how we can add a feature that could improve workflow efficiency in the Clover system. When creating or viewing customer details, it would be very helpful to have a “Reorder” option available directly within the customer profile.

    This feature would allow businesses to quickly place a new order based on a customer’s previous orders without needing to manually recreate the order each time. It would save time, reduce errors, and improve the overall customer service experience, especially for businesses with frequent repeat customers.

    Adding a reorder option within…

    1 vote

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  12. Recycling efforts are growing nationwide. In most states, Bottle Deposits are non taxable. We need a native Bottle Deposit App that provides the option for bottle deposits to be Non Revenue AND/OR Non Taxable Modifiers. This feature should also enable Bottle Deposit returns to be clearly credited on the customer receipt.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  13. Item Sales report should show ONLY the total of Categories selected, not the total of all items. And when printing, the names of categories and products don't show. Can you please fix it. The new upgrade makes all the information in a smaller screen. Can you change it back?

    1 vote

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    0 comments  ·  Reporting  ·  Admin →
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  14. It would be great if we could use the app on a mobile device to scan barcodes for inventory entry.

    1 vote

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    0 comments  ·  Clover GO  ·  Admin →
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  15. I would like to see adjustable columns on reports, the ability to add more columns in (such as current inventory in item sales reports). The ability to export to excel. We use item sales and inventory for our ordering but the last set of update has made this not useful using the web portal. We now have to go through our inventory item by item once or twice a week (with over 10k items), and hope we dont miss anything.

    2 votes

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    0 comments  ·  Reporting  ·  Admin →
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  16. We cannot currently reset SMS on an employee account or update the email address. When a new account is created with new information, the records are not connected.

    Request to be able to combine employee profiles. If discrepancies exist, choose which account to use the information from.

    1 vote

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    0 comments  ·  Employees  ·  Admin →
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  17. Your marketing dept took the awards program away from me without warning. They say it is because my business code is retail cigars. Clover should not be the social police. A liquor store across the street from me has clover rewards and sales cigars! In fact if you search for cigars on the clover mobile app, many cigar retailers still show up. But no longer me. It is not fair to take away a great program because someone in Clover marketing does not like tobacco. Stick to making great POS systems and but out of social engineering. Allowing some cigars…

    1 vote

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  18. I am not a restaurant but I have been using the "alternate name" field for over 7. years and not on the restaurant plan. Suddenly that "alternate name" field is missing. I have a lot of key information in that field. I use it for part numbers and other descriptors for over seven years now. Removing that field from an existing plan without checking how it may impact customers, was short sided. Please bring it back to the other plans. I can still search for info in that field but cannot edit. What happened? Please had that field back.

    1 vote

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    0 comments  ·  Inventory  ·  Admin →
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  19. We do deliveries to cities with different sales tax rates. Please add a way to assign a tax rate per customer.

    2 votes

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    0 comments  ·  Invoice  ·  Admin →
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  20. It would be very helpful and save time if we could attach discounts to categories, so that when we ring up customers, the different categories, that have different sale prices will just automatically be applied instead of having to click on each item and apply a discount. Which is time-consuming.

    1 vote

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    0 comments  ·  Orders  ·  Admin →
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