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Retail

Welcome to the Clover Retail Forum. You're here because you are a Clover Retail merchant and would like to submit ideas that you feel would enhance/improve Clover's current offerings in the Retail space.

In order to submit your idea you'll need to give it a Title then select the Category that best matches your idea. Below are brief descriptions of the Clover Retail Categories.



Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Employees: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

Engagement: Share your thoughts on Clover’s built-in software that allows businesses to manage customers including viewing/storing customer information.

Clover GO: Clover GO is a mobile POS system designed for businesses that need to accept payments on the go.

Hardware: Ideas related to Clover hardware in the Restaurant space

Inventory: Please include all your feedback and suggestions for enhancing Clover’s inventory management software.

Invoice: Ideas related to Clover’s Invoicing feature.
Multi-Location: Ideas related to the functionality of Clover's Multi-Location product.

Orders: Ideas relating to the process of creating and managing Orders.

Reporting: Ideas relating to improving and enhancing Clover’s reporting.

Website: Ideas related to your Clover branded website.


Retail

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387 results found

  1. It would be great to add the ability for partial payments to be made on an invoice with a toggle to enable or disable per invoice. This option is crucial for invoices that require a deposit then full payment due at time of service/delivery.

    1 vote

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    0 comments  ·  Invoice  ·  Admin →
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  2. Currently, when an order is completed and "Pay" is selected, Clover immediately opens the payment screen. To add a customer's name or phone number, staff must go through additional steps, which slows down the checkout process.
    Request: Before displaying the payment options (Cash/Card), show a simple pop-up with fields for:
    Customer Name
    Phone Number
    Skip Button
    This would make customer information collection much faster and more efficient, especially during busy periods.

    1 vote

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  3. We have multiple owners in our business but only the 1 email account can access Disputes. This should be available to all Admins if we can only have 1 email associated to Owners.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  4. I have over 800 bolts of fabric, 15 machines and hundred of notions/patterns. While they are in categories, if I need to add a replacement to my fabric , I have to scroll through all 800 bolts to find what I want. Please enable Inventory under the different categories to be placed into alphabetical order. I would also recommend the categories be alphabetized. At times my zebra won't pick up bar codes so then I need to go through everything to find something. Please, Please make my life easier!

    1 vote

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    0 comments  ·  Inventory  ·  Admin →
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  5. Please make an option to Bulk Edit > Delete from within a category and subcategories. Currently we have to delete each individual item from within the item profile. Extremely time consuming. Bulk deleting items from within a category only deletes them from the category, leaving them uncategorized and lost in the abyss of a large inventory. We need to be able to delete items within a category from the entire inventory, not just from a category/subcategory.

    5 votes

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    0 comments  ·  Inventory  ·  Admin →
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  6. 1 vote

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  7. This set of screens is very inefficient. The old version was much better. It feels like a entry level programmer with no user experience code it.
    Issues:
    1) A recent bug - the right hand scroll bar has disappeared so there is no quick way to get to the bottom of the screen where Product Code (UPC) and Sku available. Must mouse scroll to get to any field.

    2) There is a lot of wasted space as features not used are defaulted to expanded versus be defaulted to collapsed. Either default each section (taxes and fee, Modifier groups, Categories, etc.…

    1 vote

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    0 comments  ·  Inventory  ·  Admin →
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  8. For my retail business, the default list of columns isn't useful and since the system times out every 15 minutes, we must frequently reset the column list or drill into the detailed item update (which is VERY inefficient). Since this app is targeted to retail, it is surprising Product code (UPC) and SKU weren't part of the default column list design. (feels like a hold over from the Clover restaurant focus)

    2 votes

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    0 comments  ·  Inventory  ·  Admin →
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  9. We sell gallons of fuel/gas, and weighted items that require the option to input decimals. I wish we could do this with a custom item as well, and not just items in the inventory. Currently, it only allows you to sell whole numbers.

    1 vote

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    Not at this time  ·  0 comments  ·  Orders  ·  Admin →
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    1. I am requesting a 'gift receipt' option please for a customer who wants the amount hidden on a second receipt because the item is a gift. Two Clover employees I spoke to have never heard of this.

    2. I am requesting please a longer transaction history beyond 30 days. This allows the flow on an inquiry from customer to staff to move quickly and efficiently. My staff should not have to pause to look at there phone or laptop or tablet to go to the website to find a transaction beyond 30 days.

    3. I am asking please, when 'adding an item'…

    1 vote

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    0 comments  ·  Orders  ·  Admin →
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  10. Delivery option (Canada) for Retail Growth Website

    Ability to select Pickup or Delivery while placing an order with the auto addition of a Delivery Fee if delivery is selected

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  11. Please add the new "Clover Estimates to Invoicing" Feature on our Clover Flex devices to complete the need for mobile features out in the field. I used to demo a couple Invoicing apps on Flex and this was such a great feature. Is that already on the roadmap, and if so, when might we expect it? Thank you!

    1 vote

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    0 comments  ·  Invoice  ·  Admin →
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  12. For the retail SaaS it would be great to include or offer shipping options. There is an app solution in our app market called Shipping Labels & Delivery UPS, USPS, Fedex by SPS that does it all.

    1 vote

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    0 comments  ·  Orders  ·  Admin →
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  13. It would be extremely helpful for the clover gift cards dashboard to be able search a specific gift card number to check its activation, purchase history, and current balances. This feature is currently available on the device but it does give much more than just the current balance available.

    Right now in order to find a specific gift card and see if the gift card has made any purchase we have to find the individual daily promo details reports and its very cumbersome to find the information.

    A more streamlined gift card number search feature would be extremely helpful especially…

    1 vote

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  14. In the Item section, you can’t change the cost in Bulk Edit or Edit; you have to open the actual item to update the cost, which is time-consuming. It would be great to have the option to change the category and modifier directly in Edit as well, instead of having to use Bulk Edit.

    2 votes

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    0 comments  ·  Inventory  ·  Admin →
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  15. We are in need of a way to look at the sales report for a specific item, company, and group of items. Maybe this could be easily resolved with a search function in reporting - showing past orders, stock quantity, and number sold. It would also be very beneficial for this information to have a time stamp, for we are a business that relies on seasonal items and sales.

    1 vote

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    0 comments  ·  Reporting  ·  Admin →
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  16. We type invoices for landscaping, and something that would be helpful would be the ability to save an invoice as a draft. I am constantly pulled away from the computer due to customers, and it is difficult to type a full invoice in a timely manner. Plants are also subject to change, which makes preparing invoices impossible, since there is no draft and editing feature.

    1 vote

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    0 comments  ·  Invoice  ·  Admin →
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  17. Match screen rotation behavior on Android to the device settings. At this time, Clover Go app always works in Landscape mode even when device is set to rotate the screen between landscape and portrait. This is extremely inconvenient for field workers as on-screen keyboard obscures input fields for payment. Observed on Samsung Tab Active 5.

    1 vote

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    0 comments  ·  Clover GO  ·  Admin →
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  18. Since Clover does not offer a built-in house accounts feature, the merchant must rely on third-party applications. House accounts allow customers to prepay funds and have purchases deducted from their balance each time they visit.

    2 votes

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    0 comments  ·  Orders  ·  Admin →
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  19. The new Subcategory feature is great for organizing our gift shop items, but it's biggest downfall is that you are NOT able to access, edit, or add to Subcategories within the Inventory app on the POS terminals or handheld devices. This makes it very difficult to enter new items that we want to place into a Subcategory, especially if they have an already existing barcode that we want to include with the item when creating. It is tedious to scan the item, create the item, then have to go back into the Dashboard on the computer to add the item…

    11 votes

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    Started  ·  0 comments  ·  Inventory  ·  Admin →
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