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Retail

Welcome to the Clover Retail Forum. You're here because you are a Clover Retail merchant and would like to submit ideas that you feel would enhance/improve Clover's current offerings in the Retail space.

In order to submit your idea you'll need to give it a Title then select the Category that best matches your idea. Below are brief descriptions of the Clover Retail Categories.



Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Employees: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

Engagement: Share your thoughts on Clover’s built-in software that allows businesses to manage customers including viewing/storing customer information.

Clover GO: Clover GO is a mobile POS system designed for businesses that need to accept payments on the go.

Hardware: Ideas related to Clover hardware in the Restaurant space

Inventory: Please include all your feedback and suggestions for enhancing Clover’s inventory management software.

Invoice: Ideas related to Clover’s Invoicing feature.
Multi-Location: Ideas related to the functionality of Clover's Multi-Location product.

Orders: Ideas relating to the process of creating and managing Orders.

Reporting: Ideas relating to improving and enhancing Clover’s reporting.

Website: Ideas related to your Clover branded website.


Retail

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385 results found

  1. PA is issuing new SNAP EBT cards; they are telling retailers that POS devices must be updated to successfully read the devices. Per the instructions provided: Will not work at retailer point-of-sale (POS) without the appropriate updates.
    Will have a magnetic stripe and retailers must ensure that their POS system allows for SNAP EBT chip cards to “fallback” to magnetic stripe until SNAP EBT chip cards are fully supported on their POS device(s)/system. This is referred to as Empty Candidate List (ECL)fallback.
    When I inquired with Clover Chat and then a human representative, I was told this was not an…

    1 vote

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    0 comments  ·  Clover GO  ·  Admin →
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  2. In the inventory tab under price and next to Qty there was a Cost line please add this back. This is very important to have so we know quickly when updating inventory if we need to adjust the price of the item or when giving a discount, we will be able to quickly identify our margin. I do not understand why this would have been removed.

    1 vote

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    0 comments  ·  Inventory  ·  Admin →
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  3. When taking offline payments there should be a disclaimer advising of the risk of taking a payment offline

    1 vote

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    0 comments  ·  Hardware  ·  Admin →
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  4. Currently, there is no way to bulk edit the items to automatically Track Stock. This is also not reflected on the Inventory load spreadsheet, so the only way to set items to be tracked automatically is to open each and every item and set this option - this is unwieldy for retail establishments with over 10,000 items. Currently, Quantity can be set via the loading spreadsheet but not the ability to automically track stock.

    3 votes

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    0 comments  ·  Inventory  ·  Admin →
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  5. Before a new feature is added in a Clover Update, please make a help document for the website.

    This well help merchants learn the function, turn it on/off, etc.

    Pretty straightforward lol.

    Thank you for hardwork you do, and this would be a QOL self-help resource.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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    1. Display the total quantity of items being purchased.
    2. Provide a high volume alert or beep different sound when a barcode fails to scan. 3.Automatically separate EBT/FOOD STAMP eligible items from non-eligible items before the customer completes the purchase.

    These enhancements would improve checkout efficiency, reduce cashier errors, and create a better customer experience

    1 vote

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    0 comments  ·  Orders  ·  Admin →
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  6. Would really like to have a report that doesn't require an export that shows surcharge amounts in a summary and detailed transaction view

    1 vote

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    0 comments  ·  Reporting  ·  Admin →
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  7. I would like a way to automatically generate graphs within clover desktop for item sales reports for individual items so I can see sale trends within a certain period. For example we would like to track our tomato season sales from March to May. Thank you.

    4 votes

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    0 comments  ·  Reporting  ·  Admin →
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    Hi Caroline, thanks for your message. We have a new Insights page that allows you to ask questions of your Clover data and will generate a custom chart. Let me know what you think. If any issues with access, let me know.

  8. I need to create an invoice feature that, when there are multiple same items shows the price of each product on the invoice instead of only showing the total quantity and total price without any breakdown. Every time customers receive the invoice, they don’t know how much each product costs and have to ask again to confirm.

    1 vote

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    0 comments  ·  Invoice  ·  Admin →
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  9. Because many fields are not required when the data is entered, my convenience store staff have entered hundreds of items through the years with no category, no revenue code, no cost. Just a name, price and barcode. It is beyond painful to give hours of my life to export item sales... dig through it to find those records that are wrong. Then fix them.

    On the item list screen. Each filter option should offer blank, empty, or zero records. Heck, if you could sort the blank ones to the top. Imagine if a user could filter for all items with…

    2 votes

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    0 comments  ·  Inventory  ·  Admin →
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  10. Data entry should be fast and easy - keyboard only. Tab, enter data, and tab again until finished. NO SCROLLING! User should NEVER have to scroll 37 miles down the page to read what could easily fit on one page.

    Change the control property on each section to "can grow/shrink" instead of being hard formatted a particular size.

    1 vote

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    0 comments  ·  Inventory  ·  Admin →
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  11. When adding inventory - allow the admin to require some fields to be populated.

    I.e. - cost, category, revenue code. Basically any field should be required or NOT at the merchant's choice.

    This would force the user to enter data according to the requirements of the merchant and reduce or eliminate painful clean up tasks.

    3 votes

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    0 comments  ·  Inventory  ·  Admin →
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  12. Currently, there is no option to add a description or terms to an ongoing reward. It would be very helpful to have the ability to include reward rules and restrictions directly within the reward details.

    For example, I would like to specify that rewards cannot be combined with other promotions and that clients must choose either the promotional offer or their rewards. I would also like to state that rewards expire one year after they are earned.

    Having a description field would help clearly communicate these terms to clients, reduce the need for manual explanations, and minimize misunderstandings or misuse…

    1 vote

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  13. would like to be able to choose which role or users get email notifications for payments or other general Clover notifications. this should be implemented across all plans.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  14. We have multiple owners in our business but only the 1 email account can access Disputes. This should be available to all Admins if we can only have 1 email associated to Owners.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  15. I have over 800 bolts of fabric, 15 machines and hundred of notions/patterns. While they are in categories, if I need to add a replacement to my fabric , I have to scroll through all 800 bolts to find what I want. Please enable Inventory under the different categories to be placed into alphabetical order. I would also recommend the categories be alphabetized. At times my zebra won't pick up bar codes so then I need to go through everything to find something. Please, Please make my life easier!

    2 votes

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    0 comments  ·  Inventory  ·  Admin →
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  16. Please make an option to Bulk Edit > Delete from within a category and subcategories. Currently we have to delete each individual item from within the item profile. Extremely time consuming. Bulk deleting items from within a category only deletes them from the category, leaving them uncategorized and lost in the abyss of a large inventory. We need to be able to delete items within a category from the entire inventory, not just from a category/subcategory.

    5 votes

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  17. 1 vote

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    0 comments  ·  Other  ·  Admin →
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  18. This set of screens is very inefficient. The old version was much better. It feels like a entry level programmer with no user experience code it.
    Issues:
    1) A recent bug - the right hand scroll bar has disappeared so there is no quick way to get to the bottom of the screen where Product Code (UPC) and Sku available. Must mouse scroll to get to any field.

    2) There is a lot of wasted space as features not used are defaulted to expanded versus be defaulted to collapsed. Either default each section (taxes and fee, Modifier groups, Categories, etc.…

    1 vote

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    0 comments  ·  Inventory  ·  Admin →
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  19. For my retail business, the default list of columns isn't useful and since the system times out every 15 minutes, we must frequently reset the column list or drill into the detailed item update (which is VERY inefficient). Since this app is targeted to retail, it is surprising Product code (UPC) and SKU weren't part of the default column list design. (feels like a hold over from the Clover restaurant focus)

    3 votes

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    0 comments  ·  Inventory  ·  Admin →
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