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← Clover UserVoice

Retail

Welcome to the Clover Retail Forum.  You're here because you are a Clover Retail merchant and would like to submit ideas that you feel would enhance/improve Clover's current offerings in the Retail space. 

In order to submit your idea you'll need to give it a Title then select the Category that best matches your idea.  Below are brief descriptions of the Clover Retail Categories.



Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Employees: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

Engagement: Share your thoughts on Clover’s built-in software that allows businesses to manage customers including viewing/storing customer information.

Hardware: Ideas related to Clover hardware in the Restaurant space

Inventory: Please include all your feedback and suggestions for enhancing Clover’s inventory management software.

Invoice: Ideas related to Clover’s Invoicing feature.

Orders: Ideas relating to the process of creating and managing Orders.

Reporting: Ideas relating to improving and enhancing Clover’s reporting.

Website: Ideas related to your Clover branded website.


Retail

Categories

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194 results found

  1. Gift Cards on Clover Go

    It seems like gift cards are not compatible with the Clover Go, gift card acceptance would be a good thing to have for the Clover Go System.

    3 votes
    0 comments  ·  Engagement  ·  Admin →
    How important is this to you?

  2. Have a “print label” option available in inventory screen to allow a barcode label to be printed when a new item

    Have an option in the inventory screen, when adding new items, to be able to print a barcode label from Easy Labels. This is essential when new items come in that don’t have barcodes on them. Also, be able to assign a barcode to an item that has no barcodes in the inventory screen.

    4 votes
    0 comments  ·  Inventory  ·  Admin →
    How important is this to you?

  3. Zero out existing on hands in inventory

    I would like to zero out “on hand” quantities of ALL inventory in order to do a physical inventory of the store. This would allow us to see what items are still at zero after the inventory. We can then decide to delete items no longer carried at the store. We carry 2-3 thousand skus and dead inventory builds up. Maybe have a dead inventory or slow moving inventory report.

    2 votes
    0 comments  ·  Inventory  ·  Admin →
    How important is this to you?

  4. More user friendly

    There should be a way to see the card holder name after you submit the payment. You should be required to enter the customer name data before submitting payment.

    1 vote
    0 comments  ·  Engagement  ·  Admin →
    How important is this to you?

  5. Disputes Lack Info

    I just wanted to leave some feedback about disputesd charges. Whenever we get a dispute, we get no information about what they are disputing. Am I just suppose to say OK, here is $200 back for no reason? I very much would like to know the reason for any dispute charge we get. Do you think you were overcharged for something? Did you hit the wrong tip amount? I need more to work with before I can even attempt to resolve whatever issue they have.

    2 votes
    0 comments  ·  Orders  ·  Admin →
    How important is this to you?

  6. Being Able to enter Qty by fractions When Adding orders. For example " 1.25 yard of fabric instead of only being able to enter 1 or 2

    Being able to enter qty by fractions. For example, We sell Fabric by the yard but often people want it at 11/2 yards or 11/4 yards, ect. It would be great if inventory would track by fractions and also register would allow input of fractions when choosing qty. instead of only being able to chose whole numbers.

    4 votes
    0 comments  ·  Inventory  ·  Admin →
    How important is this to you?

  7. Invoice- Customer name settings

    When creating a new customer for an Invoice - the last name cannot have a space in it - so for instance we cannot create a customer with the last name " Von Trapp". Clover support tried to tell me this was by design that back end banking systems don't support this (which I question very heavily because the First Name field allows for spaces) but even if that is the case they have to make the front end invoice support this because that invoice becomes a legal document so has to be able to display a customer's actual name.

    1 vote
    0 comments  ·  Invoice  ·  Admin →
    How important is this to you?

  8. Add New User Across Multiple MIDs

    I have a client with over 240 locations, and they need to add a Manager with access to each instance of the Dashboard. I was told by numerous resources that the only way to achieve this is for the client to add the Manager, one by one, to each individual MID. There needs to be a way to perform this function at a high level and have it cascade down to each MID in the hierarchy so the client only has to do it one time. If we are trying to sell Clover up-market, we need more efficient management functionality…

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  9. price schedule

    Clover needs to have the ability to set up Inventory Price Scheduling.
    Many Hospitality/Retail locations will charge different item prices depending on time of day.

    Inventory should have a base Price and then Price level 1, level 2, level 3. etc.
    "Events" or Schedules can be set to use a specific Price level changing all item pricing to that level during that time period.

    Many merchants do not like having Happy Hour displayed as discounts as that adds to confusion on the ordering and customer receipt side, they want the item price changed for that event/time period only. Many Hospitality…

    3 votes
    0 comments  ·  Inventory  ·  Admin →
    How important is this to you?

  10. INVOICES! Needs revamped to work with boutiques and retailers!!!

    INVOICING IS LACKING and not professional for the customer. It’s absolutely not user friendly or fair to boutiques or retailers selling multiple items and charging shipping unless I am missing something. PLEASE look at PayPal’s invoicing for reference. My biggest questions are….Why does Clover only allow one total for invoicing? Why does Clover not have a SHIPPING option?⬇️

    1. You can only put a total on the invoice. If I am selling multiple items to a customer. For instance, a shirt, jeans and a piece of jewelry. You need to have a option to add each individual item to the invoice…

    2 votes
    1 comment  ·  Invoice  ·  Admin →
    How important is this to you?

  11. chargeback due to 3D secure not used

    Hi,
    We are seeing chargebacks from Clover online ordering and the reason has been 3D secure was not used. How do we prevent this from happening ? This happened more than once and we use clover online ordering platform and this is where the chargebacks are coming from. Both the times reason was "Visa 3D secure" was not used and we keep losing the disputes. If this continues we'll have to close our doors.
    Anyone from clover can help ? This is urgent.
    Thanks

    9 votes
    Started  ·  1 comment  ·  Website  ·  Admin →
    How important is this to you?

  12. Gift Receipt

    A Small business owner stated that when a gift card is LOST and the owner of the gift card is given a paper receipt ... it would be helpful if the paper receipt had the complete number on it. Understandably, the store owner does not want to loose out on sale if the gift card had already been used.

    3 votes
    0 comments  ·  Engagement  ·  Admin →
    How important is this to you?

  13. Allow itemized invoicing for each line item and line for shipping charges

    Link to store inventory entered in Clover and allow for custom items line by line with option to add sales tax to each.
    Also include an option to add shipping line
    Allow to link with DAVO like the rest of Clover sales.

    160 votes
    Under Review  ·  0 comments  ·  Invoice  ·  Admin →
    How important is this to you?

  14. Reporting more detailed for loyalty/gift cards.

    Merchants need to be able to see the taxes collected when a customer pays with a gift card.
    As of right now the merchant will see it as a total purchase. They need visibility of what portion of the sale was taxes. Merchants use these reports for book keeping and to assist with tax filing.
    Merchants are looking to have all Gift Card reporting combined with Clover reporting so they can use one report for reconciliation and tax reporting

    5 votes
    0 comments  ·  Reporting  ·  Admin →
    How important is this to you?
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