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Retail

Welcome to the Clover Retail Forum.  You're here because you are a Clover Retail merchant and would like to submit ideas that you feel would enhance/improve Clover's current offerings in the Retail space. 

In order to submit your idea you'll need to give it a Title then select the Category that best matches your idea.  Below are brief descriptions of the Clover Retail Categories.



Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Employees: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

Engagement: Share your thoughts on Clover’s built-in software that allows businesses to manage customers including viewing/storing customer information.
Clover GO: Clover GO is a mobile POS system designed for businesses that need to accept payments on the go.

Hardware: Ideas related to Clover hardware in the Restaurant space

Inventory: Please include all your feedback and suggestions for enhancing Clover’s inventory management software.

Invoice: Ideas related to Clover’s Invoicing feature.

Multi-LocationIdeas related to the functionality of Clover's Multi-Location product.

Orders: Ideas relating to the process of creating and managing Orders.

Reporting: Ideas relating to improving and enhancing Clover’s reporting.

Website: Ideas related to your Clover branded website.


Retail

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309 results found

  1. UNDER ITEM, ON BULK EDIT AND EDIT YOU CANNOT CHANGE COST, YOU HAVE TO GO IN THE ACTUAL ITEM TO CHANGE COST. THIS IS TIME CONSUMING. I WOULD LIKE TO BE ABLE TO CHANGE CATAGORY AND MODIFIYER ON EDIT AS WELL INSTEAD OF GOING TO BULK EDIT.

    14 votes

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  2. Add a Variable Price Per Unit option to the Price Type drop down menu for each Item. When used, the cashier can input the price per pound for each item.

    1 vote

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  3. When creating a report, it currently can only be compared to the same day last year or last week. It would be great to be able to compare to the same weekday or to a specific date and generate in one report. Currently, we have to pull two different reports and compare from there. In the tourism industry, sales on Jan 10 on a Tuesday vs Jan 10 on a Saturday are very different so it would help with report reading.

    5 votes

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    Under Review  ·  0 comments  ·  Reporting  ·  Admin →
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  4. Merchant is asking for a branded app that is developed or created by Clover that works with their online ordering and rewards.

    1 vote

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  5. Merchant would like the option to send invoices by text, not just email.

    19 votes

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    Planned  ·  0 comments  ·  Invoice  ·  Admin →
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  6. I am considering changing my hours of operations; considering closing on Tuesdays at 5pm instead of 8pm. In order to see what sales were on Tuesdays nights vs Tuesday daily total for the past 3 or 6 months to determine if this would be a good idea, I would have to run 2 reports for each tuesday for 13 or 26 tuesdays this is 50+ reports. Each report has to have a start time, end time, report type, etc.
    Can I get the system to save report settings so that once I pick a report 5pm-8pm the next report I…

    2 votes

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    Under Review  ·  0 comments  ·  Reporting  ·  Admin →
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  7. have a way to enter special or hloiday hours on specific days so we do not have to change the regular schedule for the week and come back and change the hours again. this would be very helpful as my online partners rely on the info from clover for their hours

    7 votes

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    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  8. I have three locations. If I enter a new item to my menu, I have to enter it three times. Much like the Menu addition to the item, or the Show on POS & Available sliders. Please make a slider on/off type switch that I can add the item to one, two, or all three locations on the initial entry of the new item.

    1 vote

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  9. The merchant would like to have shipping options when setting up their website for online retail. Currently, the website is only giving pick up options.

    2 votes

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    Planned  ·  1 comment  ·  Orders  ·  Admin →
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  10. I migrated my pos to Clover and I am not that happy. It has no basic options like giving offers to customers like buy 1 get 1 free or buy 1 get 50% off to each product.
    When we add each product to the inventory, need the option to add offers to each products.

    11 votes

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  11. Is it possible to add the Customer name to the Receipt that is printed from the portal? Also, instead of having to go to "Transactions" to view payment receipt it would be nice to have a "print receipt" button on the payment complete screen.

    1 vote

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    0 comments  ·  Orders  ·  Admin →
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    Thank you for your feedback. Clover does offer the ability to print the receipt from the payment complete screen. Please contact our support team if you require assistance with that feature.

    We currently have no plans to add customer name to a receipt as it could create complications for us with PII data and/or PCI.

  12. We have found that the default receipt size on the portal is too large, resulting in it printing on 2 pages. In order to adjust this we change it manually using the "more settings" for the printer. I know things vary from one printer to the next but it would be nice to have the size fit to 1 (Letter) sized page or have it "Fit to Printable Area" by default.

    1 vote

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    0 comments  ·  Orders  ·  Admin →
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  13. When a merchant has multiple Clover Compacts, the need to close them individually is critical. We have a merchant that has 4 cashier windows and they have to have the ability to close and reconcile separately. The only Clover solution is the Clover Compact with another Compact acting as a PinPad through a security window. They also need to be able to run a totals report for that Compact. Cost is a factor as well.

    2 votes

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  14. Multiple item pictures. Clover Retail Growth Plan online shopping needs to have the ability to add multiple pictures to each item. Customers purchasing online need to be able to see all sides of the product as well as close-up pictures of product labels. Having the ability to only add one picture per item will hurt online sales.

    5 votes

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  15. The current inventory system shows the stock count for each item but doesn't display the total number of items sold or remaining in stock. It would be helpful to add a summary that shows both the total quantity in stock and the total number of items sold for better tracking.
    Also, it would be very helpful if new items imported into the inventory were automatically set to 'automatically manage availability' rather than 'manually manage availability.' Currently, we have to change this setting for each item, which is time-consuming and prone to errors. Setting all items as automatic will help us…

    23 votes

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  16. The digital gift card feature is no longer showing up on the gift card app. This is a useful feature because we don't have to always use the physical gift cards.

    1 vote

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  17. Customers ---> Edit Customer or New Entry

    Please allow for copy/paste functionality for phone numbers.
    I have to copy/paste to the e-mail field to then type the information in the phone number field.

    1 vote

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  18. I have not heard of this in circulation and would be a unique feature that most point of sales do not offer. Here is the functionality.

    When a a customer calls, the system identifies the phone number and matches it to an existing customer profile in the Clover Point of sale. If a match is found the profile is displayed on the clover device, allowing staff to view or edit details, or create new sale or order. If no profile exists, it prompts the creation of a new one using the caller's information/or just phone number.

    This would streamline customer…

    3 votes

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    Not at this time  ·  Retail responded

    Thank you for the suggestion, we may consider this improvement in the future.

  19. Subject: Request for Assistance with Clover Open Order Print Report

    Hi Dev Team,

    I’d like to bring to your attention an issue I encountered while trying to generate the Clover open order print report. Although the filter functionality is available, there is no option to select a printer either on the POS system or the online portal.

    Could you please address this issue at your earliest convenience? It is essential to enable this option for all Clover open order print views. We need the ability to print these reports to verify details such as:

    Who opened the order
    The purpose…

    2 votes

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    Under Review  ·  0 comments  ·  Reporting  ·  Admin →
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  20. Use the customer facing screen from the station duo 2 to upload marketing jpeg or PNG announcements, when the customer is waiting for payments, multiple promo ads are changing every 5-10s on the duo customer facing screen

    1 vote

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