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Retail

Welcome to the Clover Retail Forum.  You're here because you are a Clover Retail merchant and would like to submit ideas that you feel would enhance/improve Clover's current offerings in the Retail space. 

In order to submit your idea you'll need to give it a Title then select the Category that best matches your idea.  Below are brief descriptions of the Clover Retail Categories.



Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Employees: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

Engagement: Share your thoughts on Clover’s built-in software that allows businesses to manage customers including viewing/storing customer information.
Clover GO: Clover GO is a mobile POS system designed for businesses that need to accept payments on the go.

Hardware: Ideas related to Clover hardware in the Restaurant space

Inventory: Please include all your feedback and suggestions for enhancing Clover’s inventory management software.

Invoice: Ideas related to Clover’s Invoicing feature.

Multi-LocationIdeas related to the functionality of Clover's Multi-Location product.

Orders: Ideas relating to the process of creating and managing Orders.

Reporting: Ideas relating to improving and enhancing Clover’s reporting.

Website: Ideas related to your Clover branded website.


Retail

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296 results found

  1. Enhancement for Clover Gift Card App --

    When setting up the Clover Gift Card App, enable on-screen prompts for the user so that it prevents them from setting up a secondary gift card entitlement number, causing unnecessary impact to the user. Potential probing prompts on screen, such as:

    1. Do you already have a Gift Card Entitlement Number?

      • If so, enter here ____ - then it would allow user to enter entitlement number, syncing and chaining the location to all other locations which share the same entitlement number
    2. Do you plan to use gift cards at other locations?

      • if yes: prompt…
    3 votes

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  2. When the accounting sync is turned on, QBO receives a daily journal entry with sales, sales tax, tips/gratuity and the offset is cash/credit card payments. Clover needs to add a line item for Merchant Fees. The total bank deposit does not tie to the accounting sync because the merchant fees are not included. The bank deposit for the day is total credit card payments received less merchant fees. It would be great to see the merchant fees synced with QBO.

    5 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  3. Clover Online Ordering needs its own tip suggestion control. Currently, it follows the tip settings for in-store Station. Many businesses would like the ability to set different tip suggestions or even turn off tipping for pickup orders.

    1 vote

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    0 comments  ·  Website  ·  Admin →
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  4. After we process a payment, there should be an option to select a main email accounts to send the payment receipt. At the moment, we have to manually type in the email account each time we want to send the receipt to our email.

    This will save time and also reduce error by not needing to manually type in the email for most transactions.

    1 vote

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  5. Have a more efficient Start/End shift for employees. “Starting day count”

    10 votes

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    0 comments  ·  Employees  ·  Admin →
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  6. A way to upload a file for tax rates would be beneficial for the VT merchants that have to manually choose tax rates based on where they are shipping goods. Right now each tax rate has to be manually uploaded if they do not have items.

    1 vote

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  7. As a service business owner in Canada, I'd love to see a plug in swipe reader brought north of the border - right now our only option is Square. Would love to see this in Clover

    2 votes

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    0 comments  ·  Other  ·  Admin →
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  8. In the Tax Report, could you please Hyper-link the Tax Removed-applicable Sales amount. We would like to see the transactions where the taxes were removed,

    4 votes

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    Under Review  ·  0 comments  ·  Reporting  ·  Admin →
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  9. Would be nice if it included everything when you export reports. Example the ship to address for sales tax use. At the moment we have to go back into the transaction to get the address and put it in manually.

    1 vote

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    Under Review  ·  0 comments  ·  Orders  ·  Admin →
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  10. 1 vote

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  11. Include Discount Button(s) on Payment Screen (rather than having to choose it on order screen). Guests do not usually present discount cards until the payment process, so we find cashiers having to back out, click the discount pull-down, then choose a discount. Having up to 2 discounts and a third button that links to existing discount pop-up) would save time and effort.

    Having up to 3 discount buttons would be great!

    1 vote

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  12. I would to display the register items in order of most frequently sold items rather than alphebetically.

    3 votes

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  13. Any data older than 30 days is no longer stored on the Clover POS device, forcing users to access a computer for this information. This change impacts business operations by requiring additional equipment that was previously unnecessary, leading to a negative customer experience. I expect this issue to become more significant in the retail environment as we approach the holiday season when returns over 30 days are more common. Additionally, we can no longer search by a customer's last name, nor can we see if they received a discount or used reward points, which affects merchant profit margins.

    12 votes

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    Under Review  ·  1 comment  ·  Orders  ·  Admin →
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  14. most of my menu items have 3 sizes/prices. To save room, I have the item listed, and clicking the item reveals the sizes and prices. This is fine. My issue, is that the item itself shows a price of $0.00. That's confusing and embarrassing. I suggest that if a price is set to $0.00, the price should not show at all. I have several items, so to save space and lots of customer scrolling to find their items they want, this system works best for our online menu. i don't want to have to triple the size of my online…

    2 votes

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  15. No Cash Option for EBT
    We would like a way to make it so the merchant can shut off the "cash" option for EBT/SNAP benefits when checking out a customer.

    3 votes

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    1 comment  ·  Orders  ·  Admin →
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  16. When entering stock quantities, the staff is able to add more than the amount stocked to check...why? Isn't that the entire reason for adding the stocked quantity?

    3 votes

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    Under Review  ·  0 comments  ·  Inventory  ·  Admin →
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  17. There was an option within an order that would take you directly to the customer's profile (marked by a blue box with a pencil inside of it, just below the employee's name that was taking the order). Can you please add that back in? I noticed it missing about 8 days ago. I thought it was a setting on my end, but it was due to a software update.

    1 vote

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  18. invoice keyboard option to use number pad instead of qwerty like the sales amount keypad

    1 vote

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    0 comments  ·  Invoice  ·  Admin →
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  19. recently CRA audited us and they did not like your logged version of transaction since they were looking for the actual receipts. Please add a toggle button to turn on/off 2 receipts under printing setting. I was very disappointed to learn that Clover has removed this option to print 2 receipts at the same time and now its manually done.

    1 vote

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    Under Review  ·  0 comments  ·  Orders  ·  Admin →
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  20. As a business owner, the most basic and essential promo of buy one get one free (BOGO) is missing in your features and there is no good way of doing this. I would think all of your customers would benefit from being able to run that type of a promotion. It could be for the same item, or it could be for select comparable items, or even at a category level. This is not a reward. It is intended to be a promotion to get customers in the door.

    3 votes

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