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Retail

Welcome to the Clover Retail Forum.  You're here because you are a Clover Retail merchant and would like to submit ideas that you feel would enhance/improve Clover's current offerings in the Retail space. 

In order to submit your idea you'll need to give it a Title then select the Category that best matches your idea.  Below are brief descriptions of the Clover Retail Categories.



Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Employees: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

Engagement: Share your thoughts on Clover’s built-in software that allows businesses to manage customers including viewing/storing customer information.
Clover GO: Clover GO is a mobile POS system designed for businesses that need to accept payments on the go.

Hardware: Ideas related to Clover hardware in the Restaurant space

Inventory: Please include all your feedback and suggestions for enhancing Clover’s inventory management software.

Invoice: Ideas related to Clover’s Invoicing feature.

Multi-LocationIdeas related to the functionality of Clover's Multi-Location product.

Orders: Ideas relating to the process of creating and managing Orders.

Reporting: Ideas relating to improving and enhancing Clover’s reporting.

Website: Ideas related to your Clover branded website.


Retail

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296 results found

  1. We need a way to make discount restricted such as wine tasting due to legalities.

    2 votes

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    0 comments  ·  Employees  ·  Admin →
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  2. Can the product team consider adding the option to automatically print the Merchant Receipt on the device? Currently the option is only available for Customer Receipts.
    Can the product team allow the ability for a location with more than 1 device to print batch totals per device verses the Compact printing the total for all devices? Businesses need to know what is processed through each terminal and having to figure this out via reporting in the dashboard is difficult from a daily batch activity.

    1 vote

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    0 comments  ·  Hardware  ·  Admin →
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    Thank you for submitting your Idea to UserVoice.

  3. Would love it if when our batch printed at the end of the day, we were able to see the days total sales separate of the surcharges. Maybe list them both separately?

    2 votes

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    1 comment  ·  Reporting  ·  Admin →
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    Thank you for your feedback, this idea is currently under review. It should be possible to publish the surcharge total for a given closeout batch. We will want to avoid creating confusion in our batch report by publishing too many details.

  4. Attach PDF invoice/receipts to the email.
    I have to click on every receipt click to show full transaction and then print to PDF in order to obtain this.

    If the PDF was attached it could simply be forwarded to QuickBooks online.

    3 votes

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    0 comments  ·  Invoice  ·  Admin →
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  5. Let's say you have items in inventory as
    (Burger Categories)
    Hamburger $1
    Cheeseburger $1.5

    (Pizza Categories)
    Cheese Pizza $2
    Sausage Pizza $3

    (Fries Categories)
    Small Fries $0.75
    Large Fries $1.50

    (Drinks Categories)
    Coke $0.50
    Sprite $0.50

    You want to create:
    Combo A (Hamburger, Small Fries and Coke) for $2 (Not combo is $2.25 total)(This is specifically set the items for the Combo)
    Combo B (Cheeseburger, Large Fries and Coke) for $3 (Not combo is $3.50 total)(This is specifically set the items for the Combo)
    Combo C (Select 1 from Burger Category, Select 1 from Pizza Categories, Select 1 from Drinks…

    1 vote

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    Under Review  ·  0 comments  ·  Orders  ·  Admin →
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  6. Currently if you put in an email address wrong, you have to edit the customer to correct the email and then you have to create a new invoice. You can not send an existing invoice to the corrected email.

    2 votes

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    0 comments  ·  Invoice  ·  Admin →
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  7. I feel there should be a way that you should be able to choose if you would like a paid invoice notification or not. Some merchants don’t want that and some do. Thank you.

    3 votes

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    0 comments  ·  Invoice  ·  Admin →
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    Thank you for submitting your Idea to UserVoice.

  8. Many of my Merchants have requested the ability to filter the Orders tab by a certain date much like the dashboard. I realize the Orders tab on the devices only allow data for the past 30 days but being able to select and show only Orders for "Today" or "Yesterday", Or "Last Week" would be very helpful just to quickly filter the orders that show up. For restaurants that deal with managing a large number of orders each day this filter would be extremely helpful. Much like the Order Status filter which filters the orders by "Open", "Paid" "Refunded", etc.…

    7 votes

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    Under Review  ·  0 comments  ·  Reporting  ·  Admin →
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  9. It would be nice to be able to have a single merchant account and be able to run multiple inventories.

    Example: Parks that have field day events.

    They'll have a device in their gift shop. A device in the ice-cream shop, a device at the ticket booth, and then a floater device.

    It would be nice for them to be able to take the floater device to whichever location is busy and only run through that inventory.

    Currently, you have to run separate MIDs and have to have an extra device for each MID.

    2 votes

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  10. The previous versions of viewing items on a mobile device made it easy to see stock quantities. You could also choose how many items per page 25-900. Now when viewing items on a mobile device you can only see 25 items per page and only a portion of the name of each item.
    Please change the view back so it is possible to see inventory quantities while scrolling through item names. The only way to see quantities is to select each item and scroll to the bottom. Its very difficult and time consuming to do an order. With over 1000…

    3 votes

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  11. Refund - It would be very helpful to be able to complete a Manual Cash Refund without referencing a specific order. Various issues arise in the day to day business cycle and this option would be of great help.

    4 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  12. When you are entering a new item and add the price, category, costs and inventory numbers the Revenue drop down does not save when you hit save. You have to go back into the item and redo it and hit save again and it will then work. That is so time consuming and would be great to get fixed!

    2 votes

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  13. search orders by invoice number

    1 vote

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    0 comments  ·  Orders  ·  Admin →
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    Thank you for submitting your Idea to UserVoice.

  14. Edit partially paid orders

    7 votes

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    0 comments  ·  Orders  ·  Admin →
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  15. When adding product codes to individual items: the current programming has very broad matching criteria. If just 2 or 3 sequential numbers within a product code match, then when either item is scanned, you get a list of items at the POS to choose from. This leaves far too much room for error in ringing up the correct items. It defeats the whole point of having unique individual product codes.

    Here is an example. I have 1 item thats product code is 4325, I have another completely different item that has a product code 665570982325, 2 VERY different product codes.…

    5 votes

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  16. PINdebit cutoff time for next-day funding is 6:30PM EST while credit is 9:30PM EST. If PINdebit transactions are ran too late for next-day funding, you should include that as a caveat on the batch report/email because as of now, PINdebit transactions are included with the rest of the batch and obviously it doesn't match the deposit because they are ran too late to fund next-day. This causes endless confusion for merchants who accept PINdebit. Please include the following: "These transactions were ran too late to fund next-day, and will be included in the next days deposit."

    1 vote

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    0 comments  ·  Reporting  ·  Admin →
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  17. On the multi dash it would be nice to be able to export inventory out. If you can let Multi dashboard be like the regular dashboards I think that would be great. It would also be nice to create any report we want. Don't understand the submit thing on it.

    1 vote

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    0 comments  ·  Reporting  ·  Admin →
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  18. There needs to be an option for Layaway & House Accounts on Clover avoiding 3rd party apps. The 3rd party apps that clover has at the moment are not reliable. Many retail stores ask for this feature.

    4 votes

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    Not at this time  ·  0 comments  ·  Other  ·  Admin →
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  19. On retail mostly, after items are selected from the cash register screen and pay is selected, an additional tender option should appear that reads "INVOICE". This will take you to the Virtual Terminal Invoice screen (transferring the payment amount) and allow the cashier to send a payment link (invoice) to the customer for the payment to be completed.

    Thanks

    6 votes

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    Planned  ·  0 comments  ·  Orders  ·  Admin →
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  20. It would be super helpful if we would be able to track an item's price history and see who made the change.

    16 votes

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    Under Review  ·  0 comments  ·  Reporting  ·  Admin →
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