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Retail

Welcome to the Clover Retail Forum. You're here because you are a Clover Retail merchant and would like to submit ideas that you feel would enhance/improve Clover's current offerings in the Retail space.

In order to submit your idea you'll need to give it a Title then select the Category that best matches your idea. Below are brief descriptions of the Clover Retail Categories.



Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Employees: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

Engagement: Share your thoughts on Clover’s built-in software that allows businesses to manage customers including viewing/storing customer information.

Clover GO: Clover GO is a mobile POS system designed for businesses that need to accept payments on the go.

Hardware: Ideas related to Clover hardware in the Restaurant space

Inventory: Please include all your feedback and suggestions for enhancing Clover’s inventory management software.

Invoice: Ideas related to Clover’s Invoicing feature.
Multi-Location: Ideas related to the functionality of Clover's Multi-Location product.

Orders: Ideas relating to the process of creating and managing Orders.

Reporting: Ideas relating to improving and enhancing Clover’s reporting.

Website: Ideas related to your Clover branded website.


Retail

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351 results found

  1. PLEASE ENABLE BULK EDITING FOR COST!!!
    DOING THIS ONE ITEM AT A TIME IS RIDICULOUSLY TIME CONSUMING!

    7 votes

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  2. It would be great we could add vendor management to inventory so it's easy to see what we need to products need to be ordered in one place without having to go through the whole inventory list.

    14 votes

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  3. It would be very helpful to have the ability to add/edit the "alternate name" field within the dashboard or inventory app. This currently lives in the import template file only and we use this to print our product labels.

    2 votes

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    0 comments  ·  Inventory  ·  Admin →
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  4. We would like to have a feature that displays on the payment screen the total amount of SNAP eligible (most food items) and the total amount due. For example, if the total of the transaction is $100, out of which $60 is SNAP EBT eligible, then have it display something like this on the screen.
    SNAP EBT $60
    Total $100.
    Next, once all the SNAP eligible items is paid by SNAP EBT cards, then shut off the EBT option, so that the customer has to make the balance payment by credit/debit cards or cash.
    Currently, the Clover POS system doesn't…

    13 votes

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    Planned  ·  2 comments  ·  Orders  ·  Admin →
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  5. Not normal that we have to split the invoice when customer’s paying part of the invoice with an gift certificated. And in second idea, not normal at all that we have to print 2 differents receipt for having print the amount of the gift certificated and the second transaction with money or card! Everything should be on the same receipt. And we should be able to take to ways for paiements in the same transaction without having to split and losing too much time….

    1 vote

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    0 comments  ·  Invoice  ·  Admin →
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  6. 2 votes

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    0 comments  ·  Reporting  ·  Admin →
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  7. Add "Reset pages to top each time category list is closed" to register settings. Prior to this year, custom item arrangement within each category would reset to the top of the list every time it was accessed. Now, if you scroll to the bottom of the items within a category and exit, the next person to pull up that category finds it in the spot where it was left. Staff can no longer quickly ring in frequently purchased items (that are at the top of each category) because the list is not appearing at the top each time. New issue…

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  8. Dear  Team,

    I hope you are doing well.

    We would like to check how we can add a feature that could improve workflow efficiency in the Clover system. When creating or viewing customer details, it would be very helpful to have a “Reorder” option available directly within the customer profile.

    This feature would allow businesses to quickly place a new order based on a customer’s previous orders without needing to manually recreate the order each time. It would save time, reduce errors, and improve the overall customer service experience, especially for businesses with frequent repeat customers.

    Adding a reorder option within…

    1 vote

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  9. Identical modifiers should have an option to be condensed in one line for each item.

    Currently, if we add the same modifier 20 times to one item, the payment receipt will list it in 20 lines making the receipt absurdly long.

    At least for non priced modifiers, it should list the same identical modifier as "x20".

    Eg. If a customer orders 20 small shirts($0) and 10 large shirts($0) 10 XXL shirts ($4.50):

    40 Cotton Shirt $xx
    20 Small $0
    10 Large $0
    10 XXL. $45

    3 votes

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    0 comments  ·  Orders  ·  Admin →
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  10. Recycling efforts are growing nationwide. In most states, Bottle Deposits are non taxable. We need a native Bottle Deposit App that provides the option for bottle deposits to be Non Revenue AND/OR Non Taxable Modifiers. This feature should also enable Bottle Deposit returns to be clearly credited on the customer receipt.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  11. Item Sales report should show ONLY the total of Categories selected, not the total of all items. And when printing, the names of categories and products don't show. Can you please fix it. The new upgrade makes all the information in a smaller screen. Can you change it back?

    1 vote

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    0 comments  ·  Reporting  ·  Admin →
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  12. I would like the ability to export a list of items from a single Category. The list should include all fields related to each item.

    23 votes

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  13. It would be great if we could use the app on a mobile device to scan barcodes for inventory entry.

    1 vote

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    0 comments  ·  Clover GO  ·  Admin →
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  14. This seems like it should be a very basic feature, but it is super frustrating to not have the capability to enter item quantities of over 99. If I had known this wasn't possible I would not have purchased Clover. However I did not think about it not being available because it is ridiculous. I have had to redo my entire inventory as bulk items and has increased the complexity of orders and really slowed down efficiency and accuracy of staff. I've called multiple times and no staff person at Clover can seem to even answer why the quantities are…

    9 votes

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    Under Review  ·  0 comments  ·  Orders  ·  Admin →
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  15. We cannot currently reset SMS on an employee account or update the email address. When a new account is created with new information, the records are not connected.

    Request to be able to combine employee profiles. If discrepancies exist, choose which account to use the information from.

    1 vote

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    0 comments  ·  Employees  ·  Admin →
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  16. Currently for Online stores for retail, there are no shipping or mailing options, there are only instore pickup and door dash delivery. This is limiting merchants from gaining shoppers because you CAN NOT turn both functions off. One must remain on or the website is turned off.

    There is not enough allowed characters for customers to put contact information.

    Categories do not have the ability to add descriptions.

    A lot of work needs to go into improving the online store especially with regard to shipping.

    2 votes

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    1 comment  ·  Website  ·  Admin →
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  17. Your marketing dept took the awards program away from me without warning. They say it is because my business code is retail cigars. Clover should not be the social police. A liquor store across the street from me has clover rewards and sales cigars! In fact if you search for cigars on the clover mobile app, many cigar retailers still show up. But no longer me. It is not fair to take away a great program because someone in Clover marketing does not like tobacco. Stick to making great POS systems and but out of social engineering. Allowing some cigars…

    1 vote

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  18. I am not a restaurant but I have been using the "alternate name" field for over 7. years and not on the restaurant plan. Suddenly that "alternate name" field is missing. I have a lot of key information in that field. I use it for part numbers and other descriptors for over seven years now. Removing that field from an existing plan without checking how it may impact customers, was short sided. Please bring it back to the other plans. I can still search for info in that field but cannot edit. What happened? Please had that field back.

    1 vote

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    0 comments  ·  Inventory  ·  Admin →
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  19. We do deliveries to cities with different sales tax rates. Please add a way to assign a tax rate per customer.

    2 votes

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    0 comments  ·  Invoice  ·  Admin →
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  20. It would be very helpful and save time if we could attach discounts to categories, so that when we ring up customers, the different categories, that have different sale prices will just automatically be applied instead of having to click on each item and apply a discount. Which is time-consuming.

    1 vote

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    0 comments  ·  Orders  ·  Admin →
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