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1. Cardholder names included in transaction report export

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   9 comments  ·  Reporting Functions » Inventory/Orders/Customer/Sales Reporting  ·  Delete…  ·  Admin →
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   Outreach Request  ·  AdminKevin Nathan (Admin, Clover) responded

   Hello, 

   
   

   Can you please clarify which transaction report your exporting? i.e. Transactions App, Web Dashboard CSV, or something else?

   
   

   Thanks, 

   Clover Product

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   Bethany Farless commented  ·  Oct 4, 2023  ·  Delete…

   I agree. We have many transactions with the same total amount, coming in multiple sales per minute with the same total. So unless the cardholder is there to tell me the last 4 digits of their card, we can't tell who they are for which means we can't do a refund, confirm a transaction went through, etc. It used to tell us names for some cards, but now for none, and it is an absolute necessity.

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   Bethany Farless supported this idea  ·  Oct 4, 2023