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← Clover UserVoice

Restaurant

Welcome to the Clover Restaurant Forum.  You're here because you are a Clover Restaurant merchant and would like to submit ideas that you feel would enhance/improve Clover's current offerings in the Restaurant space. 

In order to submit your idea you'll need to give it a Title then select the Category that best matches your idea.  Below are brief descriptions of the Clover Restaurant Categories.



Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Clover Dining: Ideas related to table management and the Clover Dining experience.

Employees: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

Engagement: Share your thoughts on Clover’s built-in software that allows businesses to manage customers including viewing/storing customer information.
Clover GO: Clover GO is a mobile POS system designed for businesses that need to accept payments on the go.

Hardware: Ideas related to Clover hardware in the Restaurant space

Inventory: Please include all your feedback and suggestions for enhancing Clover’s inventory management software.

Invoice: Ideas related to Clover’s Invoicing feature.

Kitchen Management: Ideas related to KDS, Kitchen Printers, etc. 

Menu: Share your thoughts on all functions that specifically have to do with Clover Dining such as Clover’s built-in menu creation feature.

Multi-Location: Ideas related to the functionality of Clover's Multi-Location product.

Orders: Ideas relating to the process of creating and managing Orders.

Reporting: Ideas relating to improving and enhancing Clover’s reporting.

Website: Ideas related to your Clover branded website.

Restaurant

Categories

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How can we improve Restaurants?

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9 results found

  1. Servers name on KDS order

    add the servers name to the order sent to the KDS it only reflects on the printed receipts now.

    12 votes

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    Completed  ·  1 comment  ·  Kitchen Management  ·  Admin →

  2. Taking items offline in the register

    When are you going to bring back the ability to take items offline on the register?? What is the most frustrating thing as a busy business owner is having to pull out my phone and be the ONLY one that's able to take an item offline and be able to put it back online when it's available again. I can't have employees logging into my clover account seeing my financials just to navigate the 10 step process to take an item offline. I don't know why Items had to be removed from the register but the availability to take a…

    5 votes

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    Completed  ·  1 comment  ·  Kitchen Management  ·  Admin →

  3. Kitchen order ready for pickup

    Enable indication/notification from the KDS when the items sent to the kitchen are complete and ready for pickup by the server. This can be an indicate on the order itself and the ability to configure if a server should be notified via text or if a notification can be sent to the device that sent the order to the Kitchen.

    4 votes

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    Completed  ·  1 comment  ·  Kitchen Management  ·  Admin →

  4. KDS should not show already printed orders

    Currently the KDS will show all orders even the ones already expedited to the customer. Example
    I put in an appetizer for the customer of an order of Bruschetta. On the KDS the kitchen will touch the screen to say its ready and it is removed. 10 minutes later I place their main course and the KDS will show the Bruschetta (with a check mark) and the rest of the order. When a kitchen is busy you are now asking the kitchen to make sure they look for a check mark. This needs to be resolved where the item does…

    3 votes

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    0 comments  ·  Kitchen Management  ·  Admin →
    Completed  ·  AdminRestaurant Product - Sumit (Product Manager, Clover) responded

    Please navigate to the KDS settings under the Courses section and enable the option:

    "Switch courses on separate ticket at the time they are fired (default)."


    Enabling this setting will ensure that any items fired later for a course are printed on a separate ticket, improving order clarity and kitchen workflow.

  5. Online order notifications

    Need the ability to have an audible and visual notification when an online order comes in; currently, there is no notification and it can sit there unnoticed while folks are busy with other things, but a ping, or bell when a new standard online order comes in is critical for the business

    2 votes

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    0 comments  ·  Kitchen Management  ·  Admin →

  6. kds time when making orders

    When making the orders on the KDS there needs to be the actual time on the top bar of the screen not just the timer when the item was fired.

    2 votes

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    0 comments  ·  Kitchen Management  ·  Admin →

  7. Automatic print for voided items

    Option to choose automatic firing for voided items sent to the printer or KDS, currently servers have to manually press a button and the button disappears quickly.

    1 vote

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    Completed  ·  1 comment  ·  Kitchen Management  ·  Admin →

  8. Server name show on kds

    Merchant would like the Server name to show on the KDS screen so if the cooks have a question about an order, they know who to ask. Currently it only shows the table name.

    1 vote

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    0 comments  ·  Kitchen Management  ·  Admin →

  9. Printing off separate line items in and order

    Would it be possible to print out separate line item on any order that goes back to the kitchen. Example: Order has salad in it and they send out the salad first, would like the ability to just print off that and not the hold order when that is up etc.

    1 vote

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    Completed  ·  1 comment  ·  Kitchen Management  ·  Admin →
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