14 results found
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Notification when there is communication issue with the kitchen printer
When the kitchen printer goes offline there needs to be a notification that stays on the screen that requires acknowledgment from the server before closing the screen out. Also, when this happens the system should automatically print the kitchen chit on the receipt printer so the server can bring this back to the kitchen staff and let them know there is a printer failure of some sort. Currently, the system only flashes across the screen, puts a tiny little icon on the top of the screen that no one is going to see, and I have to manually redirect the…
62 votes -
Servers name on KDS order
add the servers name to the order sent to the KDS it only reflects on the printed receipts now.
12 votes -
Taking items offline in the register
When are you going to bring back the ability to take items offline on the register?? What is the most frustrating thing as a busy business owner is having to pull out my phone and be the ONLY one that's able to take an item offline and be able to put it back online when it's available again. I can't have employees logging into my clover account seeing my financials just to navigate the 10 step process to take an item offline. I don't know why Items had to be removed from the register but the availability to take a…
5 votes -
Kitchen order ready for pickup
Enable indication/notification from the KDS when the items sent to the kitchen are complete and ready for pickup by the server. This can be an indicate on the order itself and the ability to configure if a server should be notified via text or if a notification can be sent to the device that sent the order to the Kitchen.
4 votes -
KDS should not show already printed orders
Currently the KDS will show all orders even the ones already expedited to the customer. Example
I put in an appetizer for the customer of an order of Bruschetta. On the KDS the kitchen will touch the screen to say its ready and it is removed. 10 minutes later I place their main course and the KDS will show the Bruschetta (with a check mark) and the rest of the order. When a kitchen is busy you are now asking the kitchen to make sure they look for a check mark. This needs to be resolved where the item does…3 votesPlease navigate to the KDS settings under the Courses section and enable the option:
"Switch courses on separate ticket at the time they are fired (default)."
Enabling this setting will ensure that any items fired later for a course are printed on a separate ticket, improving order clarity and kitchen workflow.
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Route to kitchen printer only applicable items, not whole order
Currently, when an order contains items labelled for different Kitchen Printers, the entire prints on all printers. Can the merchant be able to print only the applicable items of a given order to each printer?
2 votesHi All,
We noticed that the issue you’re experiencing is likely due to item labels not being set up correctly. The good news is that Clover already has a solution for this which other's are using already.
To make sure your items automatically print on the right printer, please follow these steps:
Set up printer labels for your items
Create a Printer Label → https://www.clover.com/en-GB/help/create-a-printer-label
Configure items to send to the correct order printer
Automatically Send Items to Order Printers → https://www.clover.com/en-GB/help/automatically-send-items-to-order-printers
Once these steps are completed, your items will print on the correct printer without any issues.
If you need further assistance, feel free to reach out, we’re here to help!
Thank you,
Clover Product Team
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Online order notifications
Need the ability to have an audible and visual notification when an online order comes in; currently, there is no notification and it can sit there unnoticed while folks are busy with other things, but a ping, or bell when a new standard online order comes in is critical for the business
2 votesThis is released in Q1-2025
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kds time when making orders
When making the orders on the KDS there needs to be the actual time on the top bar of the screen not just the timer when the item was fired.
2 votesThis is released in early Q1-2025
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Print Menu Items Prices to Kitchen Printers
Menu Items or custom items should print the price to the kitchen printer. I almost got in a fight with the Chef because he asked me how much I was charging for a custom item and I told him 8.99 and he asked me to see my handheld. I told him I don't have time for this and we kept arguing and it was embarrassing for the customers watching everything.
1 voteThank you for taking the time to share your experience with us. We truly appreciate your honesty, and we understand how uncomfortable that situation must have been for you in front of your customers.
We’d like to clarify that showing prices on kitchen tickets is generally not considered best practice. Kitchen staff should only focus on what needs to be prepared and when, without being concerned about pricing. This helps avoid confusion and keeps the workflow smooth.
Regarding custom items, if the chef needs price details to decide on preparation or cost optimisation, we recommend creating a dedicated item in your inventory instead of using a generic custom item. This way, the price and recipe are clearly defined upfront, and there’s no need for back-and-forth during service.
Our goal is to make your operations as seamless as possible, and your feedback helps us improve. If you’d like, we can guide…
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kds needs server names on tickets
Display server names is essential for Expo mode on KDS. If there is a question with a ticket, the expo person needs to know what server to go to.
KDS needs a summary of all orders with counts. If there are 5 tickets on the display, there needs to be a summary bar like freshKDS that shows for example 5 burgers 4 soups 1 sub etc. the total number or all items that are fired in a summary.
Needs font and color sizes
Table numbers could be bigger and Dine in or take out could be smaller
1 vote -
Multi Language support
I need to be able to translate input from foh handhelds to boh printer. English speaking server to Spanish speaking cook
1 voteThanks for sharing this idea!
To support kitchen staff who prefer working in Spanish, we encourage you to use the Item Alternate Name feature in Inventory. This allows you to add item names in Spanish, which will appear on both the Kitchen Display System (KDS) and printed receipts in the BOH.
As a helpful reminder:
"Use alternate inventory names – Prints the alternate name on the label. If the employees preparing the order speak another language, consider using alternate names."This small change can make a big difference in improving clarity and efficiency in the kitchen.
Let us know if you need help setting this up!
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Automatic print for voided items
Option to choose automatic firing for voided items sent to the printer or KDS, currently servers have to manually press a button and the button disappears quickly.
1 vote -
Server name show on kds
Merchant would like the Server name to show on the KDS screen so if the cooks have a question about an order, they know who to ask. Currently it only shows the table name.
1 voteThis was released in early Q1-2025.
You can click on KDS ticket header to see server name for in-store orders
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Printing off separate line items in and order
Would it be possible to print out separate line item on any order that goes back to the kitchen. Example: Order has salad in it and they send out the salad first, would like the ability to just print off that and not the hold order when that is up etc.
1 vote
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