18 results found
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Keep Order history saved on the device longer than 30 days
Any data older than 30 days is no longer stored on the Clover POS device, forcing users to access a computer for this information. This change impacts business operations by requiring additional equipment that was previously unnecessary, leading to a negative customer experience. I expect this issue to become more significant in the retail environment as we approach the holiday season when returns over 30 days are more common. Additionally, we can no longer search by a customer's last name, nor can we see if they received a discount or used reward points, which affects merchant profit margins.
12 votes -
The main issue with clover is Manual refund that can not Like to customer profile this is the biggest issue for our company that make us loo
manual Refund must link to customer or we have to be able to do refund of any amounts to customer not just by item or total.
7 votes -
Allow Quantities Over 99
This seems like it should be a very basic feature, but it is super frustrating to not have the capability to enter item quantities of over 99. If I had known this wasn't possible I would not have purchased Clover. However I did not think about it not being available because it is ridiculous. I have had to redo my entire inventory as bulk items and has increased the complexity of orders and really slowed down efficiency and accuracy of staff. I've called multiple times and no staff person at Clover can seem to even answer why the quantities are…
4 votes -
Quickly increase item quantity
Quick quantity selling multiples of an item in Register.
Previously I could click/hold my inventory item button and a screen popped open to enter quantity. Now I have to click my item which adds qty1, then click Review Order, then click/hold item to get to quantity screen to sell multiples of the item.
3 steps instead of 1.3 votes -
Reattempt to print online orders that didn't get sent to the printer
Sometimes due to whatever reason, a few customer's online order will not get sent to the printer and Clover will send an email notification. It would be best if the order is attempted to be resent to the printer to prevent any misunderstanding or inconvenience. Not all merchants have access to their email to check for missing orders so just an email notification is not the best solution.
3 votes -
Qr code sale notification.
I would like to suggest that when using a QR code to accept a sale, that the app sends your phone a notification of the sale. I know xxxxx qr codes do that, it would be really nice if clover would notify us too. I use QR codes on merchandise that I have placed in retail locations, and I love the QR code feature! A notification would be amazing! Perhaps a little more information could be created too when creating a QR code, so when notified you would see, "Stan Green purchased a yellow whatcamacall it for $20.00 at Ann's…
3 votesCan you please help by providing more information on this idea? QR code to make payments for a sale or QR code to inform of a sale being made.
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change customer
We run into issues where no customer, or the incorrect customer is chosen when an order is placed and payment is made. We currently have to void the transaction and redo the order and payment in order to correct this. If we perform the refund days later, the reporting gets janky.
We would like for admins to somehow have the ability to either add and edit/remove a customer on the back end after a payment has been made. This would allow us to fix these errors with ease, and give us greater control over customer history.
Clover currently allows for…
2 votes -
Show the photos for the items on the Due.
Please make the items on the Due shows the photos which makes it much much easier and faster to navigate the menu for the staff
2 votes -
fullfilment of orders
when an item is paid it can then be marked as ship to, partially paid, pick up and once that is done then they can mark it as such. Also create a report so they can see these items in this status.
2 votes -
"Mark as Completed" Button for Pick Up Orders
Pick up/ Shipping order notification with QR code.
It would be good to have a button "Mark as Completed" on some active orders so when the order is completed it sends a notification via text/email to the customer telling them the order has been completed with a QR code generated if it was marked "for pick up" or the tracking # if marked "for shipping".
When customer comes to the store to pick up we scan the QR, it would open the order and not allow the release of the merchandise ONLY until it's paid in full for partially paid…
1 vote -
Re-Order button option.
Add a button to "re-order" in the customer order history. B2B business would be more efficient and convenient if it has a re-order option. Going to customer profile/orders, you select a past order to see the details and you can start a new order with it as a base. After hitting the "re-order" button you are given the chance to check the items the customer wants to re-order in the new order with updated pricing in the register app, following this flow you can even add another option to "add more items from another past order" (in case the customer…
1 vote -
Ability to disable any kind of discounts on a specific chosen item
I'd like to be able to block any kinds of discounts on a specific item.
1 vote -
Online Ordering
We are a beach chair rental business on one of the busies most beautiful beaches on St. Thomas, VI. Magens Bay.
We would like to close Tuesdays and Wednesdays permanently to prevent overbookings. Unfortunately, this cannot be done on the Clover dashboard or app. When we pause these days all of our online ordering is turned off for present and future bookings.
We would like to be able to just turn off the specific days, so we do not have to change the regular schedule for the week and come back and change the days again. This would be very…1 vote -
larger quantities for items
Need to be able to allow over 100 qty for a transaction in a single transaction. We offer catering and when we serve over 100 people, we can't charge in a single transaction over 100 people.
1 vote -
Combos of Items
Let's say you have items in inventory as
(Burger Categories)
Hamburger $1
Cheeseburger $1.5(Pizza Categories)
Cheese Pizza $2
Sausage Pizza $3(Fries Categories)
Small Fries $0.75
Large Fries $1.50(Drinks Categories)
Coke $0.50
Sprite $0.50You want to create:
Combo A (Hamburger, Small Fries and Coke) for $2 (Not combo is $2.25 total)(This is specifically set the items for the Combo)
Combo B (Cheeseburger, Large Fries and Coke) for $3 (Not combo is $3.50 total)(This is specifically set the items for the Combo)
Combo C (Select 1 from Burger Category, Select 1 from Pizza Categories, Select 1 from Drinks…1 vote -
Online ordering Printer Options
I am needing to be able to turn the printer option off when each order comes through online. I don't need each order printed since to me that is a waste of paper and for my business we look each order up in our system. We don't need the paper version printed. (i'm not a restaurant)
Also, I don't need to allow customers to schedule a pickup time/day. Is there a way to hide that feature or turn it off?
1 vote -
exporting transactions
Would be nice if it included everything when you export reports. Example the ship to address for sales tax use. At the moment we have to go back into the transaction to get the address and put it in manually.
1 vote -
please add a toggle button to turn off/on 2 receipts on POS terminal.
recently CRA audited us and they did not like your logged version of transaction since they were looking for the actual receipts. Please add a toggle button to turn on/off 2 receipts under printing setting. I was very disappointed to learn that Clover has removed this option to print 2 receipts at the same time and now its manually done.
1 vote
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