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14 votesAnonymous
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As a craft brewery, we're an establishment that does LOTS of open tabs for customers who are having multiple beverages with us. Just 2 weeks ago we had a customer bring in a stolen credit card to our brewery. We already hold everybody's credit cards since the Station Pro/Duo does not allow Pre-Auth's. This customer racked up over $40 on "their" tab then walked out. When our staff tried to close out the tab at the end of the night, the card had obviously already been canceled so our business is now out that $40+ & our staff is also out any added gratuity for their services. It is utterly insane to me that the Clover Mini devices can pre-auth, but the Station Pro/Duo's do not.
We also hate having to manage customer cards. It adds time to each transaction typing in each customer name as a "Note", especially during busy times. We frequently have customers forgetting their cards here & having to return to retrieve them. It makes US look bad since so many other POS systems now allow Pre-Auth's & our customers are getting used to that elsewhere. Please just add the option for Pre-Auth to Station Pro/Duo!!!