28 results found

1. Request to Correct Invoice Number Display in Customer Emails

   We’re asking for two updates to how Clover shows invoice information in customer "Invoice" emails.

   Issue:
   When we enter our own invoice number into the “Invoice Number” field in Clover, this number does not appear in the email sent to customers. Instead, the email shows Clover’s internal transaction number, which is also labeled “Invoice Number.” This creates confusion because the number in the email does not match the customer’s actual invoice.

   We can manually add our invoice number to the notes field, but that causes unnecessary duplicate entry.

   Requested Fixes:

   Rename Clover’s internal invoice number to “ID”
   - This matches the terminology used elsewhere in Clover (such as the transaction details screen).
   - It will reduce confusion and improve consistency in the system.

   Include our actual invoice number in the customer email
   - Please have the invoice number that we enter in Clover’s “Invoice Number” field automatically flow into the email sent to customers.
   - This removes redundant data entry and ensures customers receive the correct invoice number.

   Thank you for considering these improvements.

   We’re asking for two updates to how Clover shows invoice information in customer "Invoice" emails.

   Issue:
   When we enter our own invoice number into the “Invoice Number” field in Clover, this number does not appear in the email sent to customers. Instead, the email shows Clover’s internal transaction number, which is also labeled “Invoice Number.” This creates confusion because the number in the email does not match the customer’s actual invoice.

   We can manually add our invoice number to the notes field, but that causes unnecessary duplicate entry.

   Requested Fixes:

   Rename Clover’s internal invoice number to “ID”
   - This matches… more

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   Submitted  ·  AdminClover UserVoice (Admin, Clover) responded

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2. Allow Canadian Customers to Choose Language(s) - French looks like Phishing email for English Customers

   Please update the system to allow Canadian customers to choose the language used in their payment requests.
   Many English-speaking customers in Canada do not have French language settings enabled on their computers. Because of this, French accented letters and other special characters appear as blank boxes instead of readable text. These boxes are showing up throughout the invoice requests and make the emails look unprofessional.
   We’ve also received feedback that the payment request appears to be a phishing email due to these display issues.
   For these reasons, it’s important to allow customers to select the language that will display correctly on their customers systems.
   Thank you for addressing this.

   Please update the system to allow Canadian customers to choose the language used in their payment requests.
   Many English-speaking customers in Canada do not have French language settings enabled on their computers. Because of this, French accented letters and other special characters appear as blank boxes instead of readable text. These boxes are showing up throughout the invoice requests and make the emails look unprofessional.
   We’ve also received feedback that the payment request appears to be a phishing email due to these display issues.
   For these reasons, it’s important to allow customers to select the language that will display correctly… more

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3. Logo Printing Ability From Clover Dashboard

   The option for businesses who have SOP for printing Invoices should have the ability for their business logo to show. Merchants who depend on branding for their business and to their customers use their logo for this purpose. The current option to only show when emailed or printed on a receipt are great but the option to have the logo show when printing would provide consistency across the Clover environment for merchants using their logos.

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4. Invoice Receipt Needs Updates

   I understand that there are some updates that are being started as far as itemized.. But here are some errors that are happening..

   On the invoice section where you put the note... It is only a continuous line which I understand that there are some updates in the progress. Underneath the first input box needs to be add item or a plus sign next to the input sign so you can add another input box. So this could be part of the updates...

   Next issue,

   Whenever you put the item information in the note area for the work that you have done on the invoice it does not transfer to the actual invoice that you print off The only thing that is there is the price the customer paid the customer's information and the price so the input information is not transferring over to that when you go to print it off there's nothing there so that needs to be updated.

   Also on the update there needs to be an option to email that invoice directly to the customer on the email that is provided.

   As of right now there is no option You only have the option to print or cancel

   Also the invoice needs to have the merchants logo information as well with the address

   I understand that there are some updates that are being started as far as itemized.. But here are some errors that are happening..

   On the invoice section where you put the note... It is only a continuous line which I understand that there are some updates in the progress. Underneath the first input box needs to be add item or a plus sign next to the input sign so you can add another input box. So this could be part of the updates...

   Next issue,

   Whenever you put the item information in the note area for the work that you… more

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5. Virtual terminal, hosted checkouts, must be dedicated for credit-debit, not combine with Apple Pay, Samsung Pay or google pay

   As soon as you enter the payment amount, these options for Google pay, Apple Pay, Samsung Pay, pop up, giving the customer the impression that this link is for these payment options. They do not go further, click on one of them and because most of the customers never set up theri Google Pay, Apple Pay or Samsung Pay account, payment gets rejected and we do not get payment, you do not get your fees.

   We did not ask for these enhancements, which are affecting our business revenue, and if you want to provide these options, do not mix with regular credit card links, provide separate links for Apple pay, Google pay or Samsung Pay.

   Pls. remove Google pay, Apple Pay, Samsung Pay, as a part of credit-debit, and create separate hosted checkouts for these payments.

   As soon as you enter the payment amount, these options for Google pay, Apple Pay, Samsung Pay, pop up, giving the customer the impression that this link is for these payment options. They do not go further, click on one of them and because most of the customers never set up theri Google Pay, Apple Pay or Samsung Pay account, payment gets rejected and we do not get payment, you do not get your fees.

   We did not ask for these enhancements, which are affecting our business revenue, and if you want to provide these options, do not mix with… more

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6. Invoice Preview

   Requested a preview of the customer facing invoice that is send via email before sending to the customer.

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7. Change the default receipt salutation

   Change the default receipt message. Currently it says 'Hey, Your payment has been received.' I don't like the salutation 'Hey' can you change it to 'Hello' or leave it off?

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8. Payment due by 21 & 45 days

   Invoice sent to

   — —

   Scheduled for

   Wednesday, May 14, 2025

   Payment due by

   Our Merchant would like the 21 & 45 due by added

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