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  1. Ability to edit Paid Orders

    215 votes

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    54 comments  ·  Management Functions » Inventory/Order Management  ·  Admin →
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    Started  ·  Anonymous responded

    Hello,


    We have started the work to enable an "ability to edit paid orders".


    Thank you so much for your feedback,


    Clover Product team

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    Anonymous commented  · 

    When customers are paying individually, the cashier can no longer edit a ticket once one customer has paid their bill. If the second customer wants to add an item or was unhappy with his meal, it is too late to do anything because the ticket is locked on the payment screen. To add, we have to create a new ticket, making the customer pay twice (which most are unhappy about). To delete, we have to act like the customer paid, then issue a refund. I should be able to discount the food or void it. Again, this only happens when the bill is split, and one customer has already paid his bill.

    Anonymous supported this idea  ·