Management Functions

Welcome to the feedback forum for Clover Management Functions. Please share your ideas for how we can update our Clover management software to help merchants run their business simply and easily. Specifically, this forum should only include ideas surrounding built in management functions (feedback on business management apps should be included in the Apps/App Marketplace forum). We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Clover Dashboard Functionality: Share your thoughts on how the Clover Dashboard as a whole can function more effectively. 

2. Restaurant Menus and Clover Dining: Share your thoughts on all functions that specifically have to do with Clover Dining such as Clover’s built-in menu creation feature.

3. E-Commerce Management/Clover Online Ordering: Please include all your feedback and suggestions for enhancing Clovers e-commerce management software including Clover Online Ordering.

4. Inventory/Order Management: Please include all your feedback and suggestions for enhancing Clovers inventory management software.

5. Receipt Management: Provide ideas related to order receipts here including kitchen receipts, customer receipts and merchant copies. Tell us how Clover can enhance the processing of, information on, and appearance of various types of receipts.

6. Employee Management: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

7. Software Plans: Here you can provide feedback on Clover’s software plans. Please specify which plan your idea is featuring (Table Service Restaurants, Counter Service Restaurants, Register, Essentials, Payments).

8. Other Management Suggestions: Place your idea here if you have feedback that does not fit in any of the other forum categories.


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  1. Requesting to be able to adjust or edit Orders after they have been paid. Mistakes happen where the wrong tender or item could have been selected. For instances like that, Admins should be able to make corrections when necessary, regardless if the Order is Paid or not... especially while the customer is still present and the batch is open.

    151 votes

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    42 comments  ·  Inventory/Order Management  ·  Flag idea as inappropriate…  ·  Admin →

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  2. We are constantly adding new items into our register app. We organize these items by categories. When adding new items and assigning a category, it is easier to view these items in alphabetical order. In order to achieve this with the clover, we are require to manually drag items around to arrange them in alphabetical order.

    Previous POS systems we have used had a "button" that allowed us to automatically alphabetize the items in a category, if we chose to do so. This is a feature that is desperately needed and seems relatively easy to support.

    98 votes

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    planned  ·  7 comments  ·  Inventory/Order Management  ·  Flag idea as inappropriate…  ·  Admin →

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  3. many competing systems provide a register/table experience where the employee can see a picture of the product on the screen as they add it to the order. This can speed up the order entry process for the business. Many small-medium sized businesses have requested this functionality through my organization.

    95 votes

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    under review  ·  9 comments  ·  Inventory/Order Management  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Have heard from merchants moving from Shopkeep that they really liked the ability to color code categories and items as it would help their team quickly identify whatever they are searching for - so quicker customer experience.

    Any chance to allow us to color code things on the gui side?

    85 votes

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    planned  ·  7 comments  ·  Inventory/Order Management  ·  Flag idea as inappropriate…  ·  Admin →

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  5. C-stores need the ability to quickly give cash back or subtract an amount from the total sale for the redemption of lottery tickets and deposits.

    81 votes

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    27 comments  ·  Inventory/Order Management  ·  Flag idea as inappropriate…  ·  Admin →

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  6. I have several retail merchants that have complained about not being able to exchange items for different priced items.

    78 votes

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    22 comments  ·  Inventory/Order Management  ·  Flag idea as inappropriate…  ·  Admin →

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  7. We need the ability to restrict discounts on certain items such as Alcohol..on both on order level discount and an item level discount. Our coupons offer % and flat amount discounts that exclude alcohol. We need the ability to select an order level discount and only have the non-alcohol items receive the discount..Thanks

    73 votes

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    4 comments  ·  Inventory/Order Management  ·  Flag idea as inappropriate…  ·  Admin →

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  8. Conversational Modifiers that automatically include the buttons “add,” “extra,” “side,” “sub,” “no,” and “allergy” to the modifiers screen in dining and register app for faster order entry

    This will help speed up ordering and simplify the modifier screens

    60 votes

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    9 comments  ·  Inventory/Order Management  ·  Flag idea as inappropriate…  ·  Admin →

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  9. As a Clover merchant who manages item stock count with the Clover Inventory app I would like to receive stock alerts when item stock is low (or has run out) so that I am given advanced notice about low stock and I'm able to place orders with my vendors before I run out of that item.

    55 votes

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    planned  ·  5 comments  ·  Inventory/Order Management  ·  Flag idea as inappropriate…  ·  Admin →

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  10. Currently, when using the the Inventory Stock Tracking & Auto Decrement, The Clover does not add returned items back into the stock quantities. This is causing inaccurate stock counts.

    Example:
    Business has 10x bottles of water currently in their inventory, and sells 1 bottle. New current Inventory is now 9 bottles of water. But if the customer returns the bottle of water, the current inventory is still 9 Bottles. The business owner will have to fix it manually, by going into the inventory app, finding the product, and update the quantity.

    We are asking that a software update be made…

    52 votes

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    planned  ·  2 comments  ·  Inventory/Order Management  ·  Flag idea as inappropriate…  ·  Admin →

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  11. We have various situations in which items may sell in quantities exceeding the stock level, and we need to track the number sold into negative stock levels. Negative values in inventory were previously supported and we relied on this feature.

    51 votes

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    15 comments  ·  Inventory/Order Management  ·  Flag idea as inappropriate…  ·  Admin →

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  12. Increase the maximum number of items allowed in a category beyond 1,000. Suggest 10,000. We have to create sub-categories as a work around. An inventory file cannot be imported with a category item count above 1,000.

    47 votes

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    5 comments  ·  Inventory/Order Management  ·  Flag idea as inappropriate…  ·  Admin →

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  13. 45 votes

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    5 comments  ·  Inventory/Order Management  ·  Flag idea as inappropriate…  ·  Admin →

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  14. Allow merchants to have the option to hide an entire category from the register during a specific period of time. The merchant does not want the employees to see the lunch special category at all in the register outside of lunch hours and vice versa for dinner hours or breakfast. This could be an enhancement for the Happy Hours app or a newly built app altogether.

    44 votes

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    planned  ·  2 comments  ·  Inventory/Order Management  ·  Flag idea as inappropriate…  ·  Admin →

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  15. currently suggested tip % amounts are calculated based on the total after applied discounts. It should be calculated based on order total BEFORE any discounts. It would be useful to have a toggle switch to control whether a business wants to have it based on total BEFORE or AFTER discounts.

    41 votes

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    1 comment  ·  Inventory/Order Management  ·  Flag idea as inappropriate…  ·  Admin →

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  16. when customer is going to order the item together with the modifier items, say steak with fries, fries is the modifier, there is no way for merchant to add 2 orders of fries or 3 orders, if we can add a quantity of modifier items, that will be very useful

    thanks

    32 votes

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    3 comments  ·  Inventory/Order Management  ·  Flag idea as inappropriate…  ·  Admin →

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  17. Using The Reorganize Modifiers master list is complicated. When each inventory item is set up, we should be able to select the specific order of modifiers for each item for an easy flow, and thus less scrolling up and down, on the clover dining app. This is important when using the Clover Flex as there is too much wasted time scrolling up and down to find pertinent modifiers. I have even tried using a numerical system to override the alphabetize system, and it doesn’t necessarily work all the time. Each inventory item has a unique flow when placing an order…

    31 votes

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    planned  ·  1 comment  ·  Inventory/Order Management  ·  Flag idea as inappropriate…  ·  Admin →

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  18. I found it so annoying that Clover has yet to address such vital features within the retail industry - refunds and exchanges. The software is so limiting when it comes to returning an item with a discount, exchanging for another item with a different value, refunding a partial amount (we run BOGO 1/2 sales year round), having refunds and sales on same transaction and so much more that it's hard to continue doing business with it. I hope they get it figured out. Anyone else having these issues?

    30 votes

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    0 comments  ·  Inventory/Order Management  ·  Flag idea as inappropriate…  ·  Admin →

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  19. Be able to remove or disable the default custom item button that shows up at the bottom of each category. Or to be able to restrict the use/visibility of that button under employee permissions.

    30 votes

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    6 comments  ·  Inventory/Order Management  ·  Flag idea as inappropriate…  ·  Admin →

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  20. As a fast food takeout restaurant customers will call in the morning or the day before to give in their order to be ready later that day, to do that there should be an option to set a specific time when the kitchen should automatically print the order.

    30 votes

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    planned  ·  2 comments  ·  Inventory/Order Management  ·  Flag idea as inappropriate…  ·  Admin →

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