427 results found
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Ability to edit Paid Orders
Requesting to be able to adjust or edit Orders after they have been paid. Mistakes happen where the wrong tender or item could have been selected. For instances like that, Admins should be able to make corrections when necessary, regardless if the Order is Paid or not... especially while the customer is still present and the batch is open.
215 votesHello,
We have started the work to enable an "ability to edit paid orders".
Thank you so much for your feedback,
Clover Product team
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We need the ability to restrict discounts on certain items such as Alcohol..on both on order level discount and an item level discount.
We need the ability to restrict discounts on certain items such as Alcohol..on both on order level discount and an item level discount. Our coupons offer % and flat amount discounts that exclude alcohol. We need the ability to select an order level discount and only have the non-alcohol items receive the discount..Thanks
139 votes -
inventory picture
Allow the inventory to have pictures
135 votes -
exchanging items
Merchant wants to be able to locate items for exchanges by typing the name of the item or by scanning the bar code of the item to avoid having to go through all the items one by one. Also to be able to have exchanges between multiple categories.
125 votes -
Ability to add a negative dollar amount to an inventory item
C-stores need the ability to quickly give cash back or subtract an amount from the total sale for the redemption of lottery tickets and deposits.
94 votes -
Inventory Tracking for Returned Items
Currently, when using the the Inventory Stock Tracking & Auto Decrement, The Clover does not add returned items back into the stock quantities. This is causing inaccurate stock counts.
Example:
Business has 10x bottles of water currently in their inventory, and sells 1 bottle. New current Inventory is now 9 bottles of water. But if the customer returns the bottle of water, the current inventory is still 9 Bottles. The business owner will have to fix it manually, by going into the inventory app, finding the product, and update the quantity.We are asking that a software update be made…
81 votes -
Conversational Ordering - Modifiers Dining/Register App
Conversational Modifiers that automatically include the buttons “add,” “extra,” “side,” “sub,” “no,” and “allergy” to the modifiers screen in dining and register app for faster order entry
This will help speed up ordering and simplify the modifier screens
76 votes -
Item Stock Alerts
As a Clover merchant who manages item stock count with the Clover Inventory app I would like to receive stock alerts when item stock is low (or has run out) so that I am given advanced notice about low stock and I'm able to place orders with my vendors before I run out of that item.
73 votes -
Guest count included on reporting
The idea is to have included on a report the quantity of guest included on the tickets, so it can be possible to have a head count for a day
67 votesPlanned for 2H of 2023
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Increase the maximum number of items in a category beyond 1000.
Increase the maximum number of items allowed in a category beyond 1,000. Suggest 10,000. We have to create sub-categories as a work around. An inventory file cannot be imported with a category item count above 1,000.
67 votes -
Hide Specific Categories During Serving Hours
Allow merchants to have the option to hide an entire category from the register during a specific period of time. The merchant does not want the employees to see the lunch special category at all in the register outside of lunch hours and vice versa for dinner hours or breakfast. This could be an enhancement for the Happy Hours app or a newly built app altogether.
61 votes -
allow inventory to decrement below zero (negative stock level)
We have various situations in which items may sell in quantities exceeding the stock level, and we need to track the number sold into negative stock levels. Negative values in inventory were previously supported and we relied on this feature.
55 votes -
52 votes
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Suggested tip amounts should be calculated based on order total BEFORE discounts
currently suggested tip % amounts are calculated based on the total after applied discounts. It should be calculated based on order total BEFORE any discounts. It would be useful to have a toggle switch to control whether a business wants to have it based on total BEFORE or AFTER discounts.
50 votes -
Easier way to reorganize modifiers on each item to create an easy flow when customer places order. Master list too complicated
Using The Reorganize Modifiers master list is complicated. When each inventory item is set up, we should be able to select the specific order of modifiers for each item for an easy flow, and thus less scrolling up and down, on the clover dining app. This is important when using the Clover Flex as there is too much wasted time scrolling up and down to find pertinent modifiers. I have even tried using a numerical system to override the alphabetize system, and it doesn’t necessarily work all the time. Each inventory item has a unique flow when placing an order…
49 votes -
Setting to be able to delay an order printing to kitchen for X amount of time
As a fast food takeout restaurant customers will call in the morning or the day before to give in their order to be ready later that day, to do that there should be an option to set a specific time when the kitchen should automatically print the order.
44 votes -
Ability to Remove/Disable "Custom Item Button" from Category
Be able to remove or disable the default custom item button that shows up at the bottom of each category. Or to be able to restrict the use/visibility of that button under employee permissions.
40 votes -
multiple orders of modifiers
when customer is going to order the item together with the modifier items, say steak with fries, fries is the modifier, there is no way for merchant to add 2 orders of fries or 3 orders, if we can add a quantity of modifier items, that will be very useful
thanks
39 votes -
Retail Issues on Refund/Exchanges
I found it so annoying that Clover has yet to address such vital features within the retail industry - refunds and exchanges. The software is so limiting when it comes to returning an item with a discount, exchanging for another item with a different value, refunding a partial amount (we run BOGO 1/2 sales year round), having refunds and sales on same transaction and so much more that it's hard to continue doing business with it. I hope they get it figured out. Anyone else having these issues?
38 votes -
generate unique order numbers across a merchant using multiple devices
Program Clover Register Counter service to have different start numbers for the order numbers, this helps avoid duplicate numbers when you have 2 Clover stations at one business.
Have one order number start at 101, the 2nd POS order number to start at 202 and so on.
There are many business with 2 or more registers and taking orders at the same time from 2 different POS' cause confusion in the kitchen.37 votesWe are actively beta testing this feature now.
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