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Management Functions

Welcome to the feedback forum for Clover Management Functions. Please share your ideas for how we can update our Clover management software to help merchants run their business simply and easily. Specifically, this forum should only include ideas surrounding built in management functions (feedback on business management apps should be included in the Apps/App Marketplace forum). We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Clover Dashboard Functionality: Share your thoughts on how the Clover Dashboard as a whole can function more effectively. 

2. Restaurant Menus and Clover Dining: Share your thoughts on all functions that specifically have to do with Clover Dining such as Clover’s built-in menu creation feature.

3. E-Commerce Management/Clover Online Ordering: Please include all your feedback and suggestions for enhancing Clovers e-commerce management software including Clover Online Ordering.

4. Inventory/Order Management: Please include all your feedback and suggestions for enhancing Clovers inventory management software.

5. Receipt Management: Provide ideas related to order receipts here including kitchen receipts, customer receipts and merchant copies. Tell us how Clover can enhance the processing of, information on, and appearance of various types of receipts.

6. Employee Management: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

7. Software Plans: Here you can provide feedback on Clover’s software plans. Please specify which plan your idea is featuring (Table Service Restaurants, Counter Service Restaurants, Register, Essentials, Payments).

8. Other Management Suggestions: Place your idea here if you have feedback that does not fit in any of the other forum categories.


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22 results found

  1. Restaurant menu should have category and subcategory. For example
    Category is Breakfast menu and Omeletsis a subcategory. Is helpful for restaurant with large menu and it help the waiter to easily find and prepare an order. Also if a Main Category is no longer offered i.e. Breakfast is only till 11:00 am it should not show the menu anymore. Many places if u buy breakfast after 11:00 then the price is different.

    242 votes

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  2. Requesting to be able to adjust or edit Orders after they have been paid. Mistakes happen where the wrong tender or item could have been selected. For instances like that, Admins should be able to make corrections when necessary, regardless if the Order is Paid or not... especially while the customer is still present and the batch is open.

    189 votes

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  3. When programming a menu for a full service restaurant. We need Sub Modifiers!!

    Lets say the Item is Spaghetti that comes with choice of soup or salad.

    Right now the modifier has to read: Every kind of soup and every kind of salad option.

    It would be nice if a modifier was able to be programed that said "soup" and then "salad".

    Then SUB modifiers would come up. IF Salad was selected all the salad dressings would be listed in the sub modifier. If soup was selected all of the soup options would come up in the sub modifier.

    129 votes

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  4. FSR's have shown me their receipts from their previous systems, and have all asked for something to be changed on our order receipts which I cannot do:
    - font sizes/bolding/color
    - horizontal lines between guests or courses on an order (our receipts do not clearly differentiate between one guest/course and another -and it's easy for a cook to miss something)
    - the ability to change a header/sub-header that must print (whether under an individual guest, or the whole table...Appetizers as a prominent head/category, then the item below, then "Entrees" and so forth)

    In summary, we should be able to set…

    81 votes

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  5. Currently, when using the the Inventory Stock Tracking & Auto Decrement, The Clover does not add returned items back into the stock quantities. This is causing inaccurate stock counts.

    Example:
    Business has 10x bottles of water currently in their inventory, and sells 1 bottle. New current Inventory is now 9 bottles of water. But if the customer returns the bottle of water, the current inventory is still 9 Bottles. The business owner will have to fix it manually, by going into the inventory app, finding the product, and update the quantity.

    We are asking that a software update be made…

    71 votes

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  6. This should be for all devices. We should be able to control access to delete items before fire, save, or cash, and NOT AFTER fire, save or cash.

    65 votes

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  7. The idea is to have included on a report the quantity of guest included on the tickets, so it can be possible to have a head count for a day

    58 votes

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  8. Allow merchants to have the option to hide an entire category from the register during a specific period of time. The merchant does not want the employees to see the lunch special category at all in the register outside of lunch hours and vice versa for dinner hours or breakfast. This could be an enhancement for the Happy Hours app or a newly built app altogether.

    56 votes

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  9. Have a setting on the Clover online order to assign items/category availability.
    For example breakfast sandwich or all items listed breakfast category can only be ordered from 7:00 AM-10:00AM
    Cheeseburger is only available to be order online from 11:00 AM-3:00 PM.

    47 votes

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  10. Using The Reorganize Modifiers master list is complicated. When each inventory item is set up, we should be able to select the specific order of modifiers for each item for an easy flow, and thus less scrolling up and down, on the clover dining app. This is important when using the Clover Flex as there is too much wasted time scrolling up and down to find pertinent modifiers. I have even tried using a numerical system to override the alphabetize system, and it doesn’t necessarily work all the time. Each inventory item has a unique flow when placing an order…

    43 votes

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  11. As a fast food takeout restaurant customers will call in the morning or the day before to give in their order to be ready later that day, to do that there should be an option to set a specific time when the kitchen should automatically print the order.

    41 votes

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  12. Currently you see the server\bartender name on the floor plan but would like to see the customer name that we currently put in the order notes. It currently show up on the top of the order\table page next to the Table number. This give the Sever/bartender to know what customer is at the table or chair without opening the order\table page. May create a test field to include a name that will display on the floor plan next to the number of customer at the table and above the name of the Sever/ Bartender name on the floor plan.

    29 votes

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  13. 29 votes

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  14. 28 votes

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  15. Automate "Unavailable" or disable Online inventory item if sold out for items that are quantified..

    27 votes

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  16. Server closes the wrong table and quickly realizes the mistake. There is no way to reopen the table to my knowledge without reentering all the orders. If its a large table what a pain.

    25 votes

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  17. Have the stock tracking and limitation for Online Ordering, therefore if an item it out of stock it will hide on the online ordering to prevent customers from selecting that order.

    22 votes

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  18. Merchant would like the ability to add a service charge on COLO.

    17 votes

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  19. Adding labels on the clover device take two long I have to add it one by one . If I have categories set up already I should be able to go under labels and select items to add to my label based on category . If I already have a category that everything is for food that go to the kitchen I should be able to go to labels and select that category and create a kitchen printer label with the category.

    17 votes

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  20. Currently, BC"s have to call into Clover Support to have an Auto-Batch time changed, we have received trainings on this and have to differentiate between when the Merchant Batches and when First Data Host closes the batch out. This also is related to which bank the merchant uses to have next day funding capability. Every time I have called in and very clearly explain what batch time they need in order to get next day funding and even include my Time Zone(Central) vs. Eastern- I still have it formatted incorrectly about 50% of the time. It would save us time…

    10 votes

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