79 results found
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Transaction Description/Note
I too just migrated from Payeezy to Clover and lost the ability to provide my customers with a referenced invoice & job number on their receipt. If I cannot reference what job and invoice number a customer is paying for, I cannot use your service. These receipts are also supplied to my accounting department for reconciliation so they too, do not know what invoice or job the transaction is to be applied to without this option.
16 votes -
Transaction Note or Description to Customer
We just migrated from Payeezy to Clover virtual terminal. We lost the ability of providing customers a description or note for the charge. If the developers do not add this feature fast we are going to have to find another another card processor. Oh and this suggestion page, not so friendly. No idea if the right people are going to get this.
16 votes -
Online ordering with Coupon
Clover online ordering is so far getting close to perfection. Only a few things need to change or add. The basic function needed asap is a coupon(discount) for online ordering. We do promotions every now and then for new customers. If a coupon/discount code can be added that will be great and we don't need to look for other online order providers.
I think this is a basic need for online ordering. Now with integration with all platforms, which is great but I still not using it because of this one function on clover online ordering.
The other not very…12 votes -
4. Cannot search by invoice. - At this time clover does not have the ability to search by invoice number, you can only search by
- Cannot search by invoice.
- At this time clover does not have the ability to search by invoice number, you can only search by Customer Name, Email or Phone Number.
11 votesThank you for contacting. We are evaluating your feedback.
- Cannot search by invoice.
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Line-Item Time Stamp
Looking to have the time shown for when each line item on an order was added and fired back to the kitchen. This could be a report, viewable on the dashboard, or to print on the receipt. Currently you can see the time on the KP tickets when it prints.
Use example: A customer places an order with multiple items. They state it took 30 mins for the food to come out. How can the manager verify that or know if this was the server or the kitchen?
With this, a manager will be able to see if it really…
10 votes -
Price in Bluk edit
please add price in bulk edit
i have created a 50 Flavors item
example Vape Eliquid
all same price
price changed, to do so i have to update 50 items price individually
i prefer selecting them and use bulk edit9 votes -
. Receipts do not contain customer name – Fiserv has confirmed that this is a security issue, but keeps coming up as a pain point. Is ther
. Receipts do not contain customer name – Fiserv has confirmed that this is a security issue, but keeps coming up as a pain point. Is there any other option available?
- The only work around would be adding the Customer name within the note field.9 votes -
on the first page of new sale, we type in the customers name and the amount of the charge. The receipt should show customer name as typed
the old app before the upgrade some months ago would show customer name that we typed on the actual receipt that we print. now the new upgraded app does not show the customer name. We use this customer name in all our billing process and bank reconciliation process; why change something that is working good. change it back!
6 votes -
Multiselection System
We need you to create a multi selection system where you could separate orders by guest number.
6 votes -
Restore ability to add more than 24 characters to DBA
We're an ISO and I just noticed that the DBA character limit has been reduced to 24 characters. Most DBAs now have to be abbreviated. Our merchants have been calling to complain and there's literally nothing we can do. We can't understand why this change was made even though we fully understand that FDPOS has a character limit. Clover dashboards didn't used to have this limitation and there doesn't seem to be any discernable or logical reason to reduce the character limit
5 votesHi Tony - What platform you are looking for this change.
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Id reader
Id age reader
4 votes -
5. There is no way to receive notifications of bounce-backs on bad email addresses. - I have reach out to the Engineering Team in r
- There is no way to receive notifications of bounce-backs on bad email addresses.
- I have reach out to the Engineering Team in regard to email bounce back, At this time Clover does not have that feature but we are able to but in an Enhancement request.
4 votes -
4 votes
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Include Images and Descriptions in Export and Import files
Include Images and Item Descriptions in the Export / Import files. Needed for Multi Location management.
3 votes -
The main issue with clover is Manual refund that can not Like to customer profile this is the biggest issue for our company that make us loo
manual Refund must link to customer or we have to be able to do refund of any amounts to customer not just by item or total.
3 votes -
Tip after payment
My staff and customers are very upset there is not an option to select a tip after the payment option. I have called support and researched it and from your website there seems to be a way to code into the "tipmode" for ONSCREENAFTER_PAYMENT but no one has been able to tell me how to do it. I think it needs to be done on the backend from the dev team. Is there anyway we can make this a possibility? Thank you.
3 votes -
Change an info in webhooks when new items added via template and stock tracking is disabled
I am writing to you because one of our mutual merchants Tom Manley (tom@tommanley.ca, Clover ID MX8YWYJT56AT1) reached out to us with the question of why products from their Clover account where the stock tracking is disabled sync to Ecwid as out of stock.
I made some tests in my Clover demo account (THK6Y6J0SY5J1) and noticed the following behavior:
if the stock tracking is disabled, when importing new products to Clover using the spreadsheet (with no values of stock quantity in the spreadsheet), after syncing with Ecwid, these items will be out of stock in Ecwid; an example:…
3 votes -
Online Menu on Google
Online Menu on Google Suppose to be on the top of the online ordering list and it suppose to be named with the restaurant name, because our online list start with Grubhub and seamless and doordash then Order Clover so Order Clover has to be the first then it is better to call it with the restaurant name because a lots of customer does not know what Order clover means and they think it is another ordering company instead of knowing that is our direct online ordering especially that it has our original prices comparing to other online ordering companies…
2 votes -
Inventory Numbers on Modifiers
We are a brewery that sells many merchandise items, clothing, hats, sweatshirts, glassware etc. Of the items we sell: beers, cans of to-go beer, glassware, signs, growlers etc. we can add an inventory number to the item, which subtracts from the inventory when we sell that item. This works perfectly for our inventory tracking, showing the total number of the items still in inventory after each day.
For clothing items this system is not helpful or useable as it will show the number of total shirts, not what is needed, the inventory number of each different size of the shirts.…
2 votes -
A more in depth search option for plu merchants like grocery stores
The Clover does not allow for more advanced searching capabilities such as plu for grocery stores which is crucial for business with large inventory and bulk inventory. When My merchant searches let's say 222 it comes up with all items that have 222 in them and the grocery store assistant has to scroll down forty plus options to get to the item. My merchant told me a 20 year old dos pos can do it so a 20th century pos should be able to do it at bare minimum. This is going to lose you business and needs to be…
2 votes
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