151 results found
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Customer on line order ready notification
Merchant should be able to notify customers via text when order is ready for pick up.
66 votes -
Apply discounts on COLO
Merchant would like a way to apply discounts to COLO orders the way they can on the device. The merchant has a promotion running that they can use on the device but online orders have no way of taking advantage of the discount
27 votes -
An option to add pictures to Clover Online Ordering
Our customers have continuously requested an option to add pictures to the online ordering so they know what they're ordering, such as Uber Eats, Grubhub and so on.
25 votes -
Allow Rewards to be redeemed through Online Order
Allow Rewards to be REDEEMED through Online Order.
25 votes -
Gift cards should be applicable for online orders
Currently gift cards can only be used in person. There is no option to use digital gift cards online. We are curbside only right now so customers cannot use gift cards. Customers should be able to input digital gift cards online.
23 votes -
Stock Tracking on Online Ordering
Have the stock tracking and limitation for Online Ordering, therefore if an item it out of stock it will hide on the online ordering to prevent customers from selecting that order.
23 votes -
discounts for clover online
Merchants are requesting an option to apply discounts on the clover online when they receive clover orders online
21 votes -
Change big green Clover banner - it's too big, and too green
The focus of a customer's online ordering page shouldn't be Clover's own branding and color scheme (imo). The Top banner has CLOVER with a giant GREEN banner. Green is NOT a good color for restaurants, and again, the focus should be on the customer brand/logo and the Clover name should have a reduced profile. It's about the customer. Make the BG color white, the Clover text black/neutral. This is small change but I think it's emotionally impactful for new merchants who see this page for the first time. The look, feel, and emotional resonance of our OLO, is falling short…
20 votes -
Scheduled Orders - Extra Time for Large Orders
When using the scheduled order feature, create a threshold with an extra prep time buffer or alert for larger orders. Concern is that with the order ahead functionality, restaurant may not see the large order in advance to adequately prepare and/or disrupt the day's production line.
18 votes -
Custom Online Ordering Message when closed
Merchant would like to have a custom Online Ordering message to present to customers when outside hours of business
18 votes -
Look and Feel Customization
It would be great if it would let us customize the look and feel of the web ordering page to some extent.
- Company logo
- Colors (background, text, etc..)
- Fonts (font-family, font-size)
It would also be great if you could add some ready-to-use cook-looking skins.
18 votes -
Merchant would like to see Service Charge added to COLO
Merchant would like the ability to add a service charge on COLO.
17 votes -
Quickly 86 an item from online ordering via Clover DEVICE *not* just computer
Picture this: it's a busy rush. Chef says we are out of GUACAMOLE don't sell anymore! So I have to leave the cash and:
-go to the office
-open a browser
-go to clover.com
-sign in
-click on account & setup
-click online ordering
-click online menu
-de-select GUACAMOLE
And then I need to head back up to the cash where I've been absent for 2-4minsThis cannot be the way!
Can we please get an option on the device to do this?
I can even suggest the placement:
-Click on Inventory
-Click on item desired
-Check box beside 'Show…15 votes -
Disable Special Instruction for online ordering
Please add an option to disable special instructions for online orders!
14 votes -
The must have's of online ordering post COVID-19
COVID changed our lives.
Clover it's a request to add the following features to help us survive.
1. Ability to modify or add prep time while confirming the order
2. Text communication with customer regarding accepting and order ready for pick up
3. Direct partnership for delivery with Doordash or Uber
4. Use Uber for reference their system is very good, don't need delivery tracking.
5. Online pool max for not accepting more than what we can handle.14 votes -
Online ordering message
Receiving a text or some sort of audible from the clover when receiving an online ordering.
14 votes -
Have a way to close for Holidays for online ordering
Automatically close for Holidays
13 votes -
Please give us the deliver option in The Ordering App for online ordering
Please give us the deliver option in The Ordering App for online ordering
13 votes -
Clover Online Ordering Modifiers that include Quantity Feature
The merchant needs to be able to apply a quantity to a modifier associated with a selected item within Clover online ordering.
EX:
Customer choices and item called 'dozen bagels'. They want to split the flavors and select multiple types of different flavors to be included.This option is not available on Clover Online. Having an option to apply a quantity to not just an item, but modifier as well will help restaurants with better online ordering flow. Customers have to use the special request to grant this. Most Customers may miss the special request field.
12 votes -
ONLINE ORDERING TIME FRAMES
Can you please allow us to set online service hours for any time, i.e. 11:59 pm, since the system will not accept 12:00am or beyond because it is on a different day. It would be convenient to be able to change the day, i.e. operating from Wednesday 9:00 pm to Thursday 1:30 am.
12 votes
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