Customer on line order ready notification
Merchant should be able to notify customers via text when order is ready for pick up.
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Randy Whitcomb commented
This is extremely important in the food industry to let customers know when their order is ready for pick up.
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Samantha Strauss commented
Yes! The food trucks need text when order is ready capabilities!
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Isaac Gallardo commented
We would love to have the option to send a text when a customer's order is ready at a takeout restaurant. TOAST has a feature where when the order is marked fulfilled on the KDS it automatically sends a text message to the customer (Number is collected when customer orders food) This avoids any negative feedback from the customer about the food sitting too long since they never received a notification.
This would be another simple but critical step moving forward, especially if we can avoid using a 3rd party app for this one feature.
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W. Leslie Long commented
Every POS has the option to notify a customer their order is ready via SMS. Clover needs to add this feature asap.
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Jeanette Hercules commented
Merchant requesting a feature on mini to make a sound once an online order from Grubhub, Doordash, ect notification populate.
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Rajbir commented
Hi, we are using clover online ordering app. Right now, there is not any functionality where we can click once order is ready to notify customer. You guys are already using similar kind of functionality to text customer receipt. Just put another button where it should say your order is ready. Thanks.
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Thai Kitchen commented
Let consumer know order is ready via text or e-mail. Particularly for on-line orders. Front of house can inform costumer order is ready.
Particularly in winter costumer can sit in car and come to to-go window when they receive message avoided wasted time "can you check if my order is ready".
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tom commented
great idea
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Anonymous commented
Merchants have requested the ability to text the customer when an online order is ready for pick up.
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James Hutchins commented
Yes please! Yes, there is the sound of the printer printing a ticket, but we need a beep or ding.. please!
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Cynthia Zhang commented
I want a sound coming with the online order done. So that we know when a sound coming, we start to prepare this order.