Provide the Merchant with the option to choose batch times from Clover Dashboard
Currently, BC"s have to call into Clover Support to have an Auto-Batch time changed, we have received trainings on this and have to differentiate between when the Merchant Batches and when First Data Host closes the batch out. This also is related to which bank the merchant uses to have next day funding capability. Every time I have called in and very clearly explain what batch time they need in order to get next day funding and even include my Time Zone(Central) vs. Eastern- I still have it formatted incorrectly about 50% of the time. It would save us time and verify the correct information if the Merchant could have the batch time options directly on the Clover Dashboard
Kevin Vardeleon
shared this idea
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Ryan Murray
commented
Need accurate batch times. Can't have merchant request 11pm batch time and device closes at 10:15pm. Batch times need to be accurate.