Ability to edit Paid Orders
Requesting to be able to adjust or edit Orders after they have been paid. Mistakes happen where the wrong tender or item could have been selected. For instances like that, Admins should be able to make corrections when necessary, regardless if the Order is Paid or not... especially while the customer is still present and the batch is open.
Giselle Beaudoin commented
Speaking as someone with multiple employees, and a turn over on occasion, accidents happen. If I can not fix accidents or edit who the attending employee was, it makes book keeping a nightmare for me. This would be helpful in soooo many ways.
Lee Everett commented
I'm new to Clover POS, and to be honest, I wouldn't be here at all if I'd have known about this issue.
The ability to amend orders after mistakes, to add new items to a table after part payment, and the ability to reopen accidentally closed orders is absolutely crucial to any Restaurant business.
That this issue has been flagged on here SINCE 2018, just shows how little Clover seems to care about their customers.
Very quick to take our money, not so quick to help out...
While I'm on, do you think it might be possible to actually train some of your helpline staff on the actual software? If I'm told "I'll need to 'circle back' to you on that one", (they must be dizzy by now) I might just throw the tills out of the window...
Rant over, probably a waste of time, as I don't expect I'll get any response, but suppose hope springs eternal...(Edited by admin)
I'm new to Clover. I recently started working in a restaurant that uses it. This is my first time using a POS system, but I've worked as a programmer for many years. Yesterday Clover was experiencing network/server issues and, as a result, we ended up with errors on two tickets. The tickets were opened by the server on two different terminals that, because of Clover's network issues, didn't fully sync. Both tickets ended up as partially paid in Clover because of the sync problem when they should have been paid in full. Long story short, we made the problem worse trying to issue (bogus) payments and credits to make things go away. All of this could have been avoided had I been able, as Admin, to edit these orders. As a programmer, I'm totally shocked that there isn't some way to fix mistakes. It really makes for a terrible user experience.
Chris Reinken commented
I am completely taken back that Clover can't or won't listen to it's customers. Had I know that this system was basically restaurant only based, or had know that Clover was uninterested in making simple programming changes to accommodate their customers I would have never purchased the system.
Please understand that it is vital that we have the ability to amend an order post payment. This is the most basic function that is offered by ALL OTHER POS systems being used at furniture stores and mattress stores. Refunding an entire sale is not a solution that makes practical sense. Mistakes are made and often not noticed until later in the day or even days later. For example, a sales person enters an order for a king size mattress and accidently clicks on the California king item. Payment gets taken and later on they realize they entered the incorrect size. Any other system I have worked on for the past 30 years has allowed you to simply go in and remove the incorrect item and add the corrected one. Why is Clover taking so long to write such an easy fix to their program. Please do all that you can to get this rectified. I have relationships with over 1,000 retailers in the Furniture & Mattress business and I am involved with many owner platforms. Many times we discuss peoples opinions on POS systems and make recommendations as a result. I would be very happy to recommend Clover but until they show action on their customers concerns, I most certainly will be suggesting people invest in Storis, Profit or any other POS system as opposed to Clover. I hate to be so forward but you guys have to start listening to your customers, especially when the programming fix is so simple. No more excuses!
Our merchants (specifically restaurants) remind us weekly this is a critical flaw in Clover Dining. We've been waiting for a long time and it's getting tougher and tougher to play defense for this missing feature.
We've worked with many POS systems, both legacy and cloud based. They all have the ability to reopen a check before daily batch out.
Please get this going! :)
Giselle Beaudoin commented
Made any headway with this? As a small business owner/ operator who has multiple service staff as well as new hires on a regular basis, this feature is a no brainer as well as essential for book keeping purposes. I am wondering why Clover has left this out for sooooo long?!? Service price increases don’t seem to have any lag on implementation though…
Osbaldo Sanchez commented
Kevin Nathan, How long take the revision for that function? is almost a year from the post, we need to edit orders, make voids on payment, to do everything more easy for us as a restaurants.
Got another support call about this today. such an essential part of restaurants.
Has this feature been figured out yet? I have recently encountered a check accidentally closed out via cash tender but I cannot undo anything. It was a credit card payment. Guest already left, so it was just left to refund his payment and a free meal on us without even being able to add the tip. Hopefully there is something I can do with future instances of this happening. My multiple attempts to the clover support number has been unsuccessful
Phil Hildebrandt commented
Please add this asap
Amanda Bunch commented
This would make a HUGE difference for my restaurant! Sometimes the servers forget to hit split by guest and the whole table is paid for and then you have to do a refund and enter everything back into the system. This is very frustrating on a busy night!
Lucky Roanoke commented
Agreed, it one of the biggest flaws with the Clover system.
this is definitely the biggest request from our 200+ clients
Definitely need this
David Jackson commented
I've had this feature requested by dozens of restaurants implementing the Clover system. Many competing POS systems offer the ability to refund/re-open a ticket to where an employee can then add or remove items... as in the case where an employee accidentally closes the wrong table. I didn't realize it... but apparently this is a very common occurrence.
sandra m commented
Completely agree, I’ve had the system for just over a week. I have so many tabs that were paid with mistakes, then a full re run. By time I come in the next day to do a refund, my days sales are not correct. One day has a lot more sales and another day starts with a negative.
I can’t believe they don’t have a work around.
Jennifer Kavanagh commented
Or if other customers in the group would like to keep drinking I can't add anything to the tab once I've closed out one member of the party.
Need to be able to transfer order to different server after it is closed. By admin.
When customers are paying individually, the cashier can no longer edit a ticket once one customer has paid their bill. If the second customer wants to add an item or was unhappy with his meal, it is too late to do anything because the ticket is locked on the payment screen. To add, we have to create a new ticket, making the customer pay twice (which most are unhappy about). To delete, we have to act like the customer paid, then issue a refund. I should be able to discount the food or void it. Again, this only happens when the bill is split, and one customer has already paid his bill.
Need to (reopen) paid checks option.
A lot of servers do mistake and closing wrong checks and need to fix the problems.
Refund option is refund but that’s doesn't mean fixing issue.
We need to add option to reopen check like every POS .
Refund means we paid back customers for reason but I don’t trust employees doing refund since just need to fix simple issue.