So glad to see the lack of this basic feature finally being added/addressed

As a new user in august 2024 I find this very concerning that this issue was first brought to your attention in 2018, 6 years ago and it still hasn’t been fixed? Leaves very little faith in both the product and ability to improve features to make the system user friendly. I’ve never worked with a POS system that doesn’t let you reopen a closed tab. Unacceptable. As I see from other comments (which I’m also having issues with) I’m also here to make note of the fact that once a seat has been closed on a table there’s literally nothing else one can do with the remaining customers except close all seats. Nothing else can be added. This is unacceptable in this day and age. The remaining seats should be able to continue on having items added to them.

Yes please make this an available feature. It’s so annoying. For example; if you have a party of 6 and one person needs to leave early so they pay their bill, the clover pos system won’t let you go back in and add anything else to the check. Additional drinks, desserts etc

This shouldn't still be an issue in 2024 -- when tables are paritally paid (especially as we're separating out the items) I don't understand why we can't add to the table. IRL situation is where a large group has come in but someone leaves early and wants to pay for their items -- they do and you're locked out of adding any new items to the table (I know the work-around is to move to a guest but that's time consuming when in a fast paced environment)

Speaking as someone with multiple employees, and a turn over on occasion, accidents happen. If I can not fix accidents or edit who the attending employee was, it makes book keeping a nightmare for me. This would be helpful in soooo many ways.

The fact that this isn't avaible is beyond frustrating the amount of back-end work around I have to do because I can't edit the initial records is crazy. I have to export reports and do all sorts of manual adjustment....and then our system of record no longer matches reality. This is a MUST HAVE!

I'm new to Clover. I recently started working in a restaurant that uses it. This is my first time using a POS system, but I've worked as a programmer for many years. Yesterday Clover was experiencing network/server issues and, as a result, we ended up with errors on two tickets. The tickets were opened by the server on two different terminals that, because of Clover's network issues, didn't fully sync. Both tickets ended up as partially paid in Clover because of the sync problem when they should have been paid in full. Long story short, we made the problem worse trying to issue (bogus) payments and credits to make things go away. All of this could have been avoided had I been able, as Admin, to edit these orders. As a programmer, I'm totally shocked that there isn't some way to fix mistakes. It really makes for a terrible user experience.

I am completely taken back that Clover can't or won't listen to it's customers. Had I know that this system was basically restaurant only based, or had know that Clover was uninterested in making simple programming changes to accommodate their customers I would have never purchased the system.
Please understand that it is vital that we have the ability to amend an order post payment. This is the most basic function that is offered by ALL OTHER POS systems being used at furniture stores and mattress stores. Refunding an entire sale is not a solution that makes practical sense. Mistakes are made and often not noticed until later in the day or even days later. For example, a sales person enters an order for a king size mattress and accidently clicks on the California king item. Payment gets taken and later on they realize they entered the incorrect size. Any other system I have worked on for the past 30 years has allowed you to simply go in and remove the incorrect item and add the corrected one. Why is Clover taking so long to write such an easy fix to their program. Please do all that you can to get this rectified. I have relationships with over 1,000 retailers in the Furniture & Mattress business and I am involved with many owner platforms. Many times we discuss peoples opinions on POS systems and make recommendations as a result. I would be very happy to recommend Clover but until they show action on their customers concerns, I most certainly will be suggesting people invest in Storis, Profit or any other POS system as opposed to Clover. I hate to be so forward but you guys have to start listening to your customers, especially when the programming fix is so simple. No more excuses!

Our merchants (specifically restaurants) remind us weekly this is a critical flaw in Clover Dining. We've been waiting for a long time and it's getting tougher and tougher to play defense for this missing feature.

We've worked with many POS systems, both legacy and cloud based. They all have the ability to reopen a check before daily batch out.

Please get this going! :)

Made any headway with this? As a small business owner/ operator who has multiple service staff as well as new hires on a regular basis, this feature is a no brainer as well as essential for book keeping purposes. I am wondering why Clover has left this out for sooooo long?!? Service price increases don’t seem to have any lag on implementation though…

Kevin Nathan, How long take the revision for that function? is almost a year from the post, we need to edit orders, make voids on payment, to do everything more easy for us as a restaurants.

Got another support call about this today. such an essential part of restaurants.

Has this feature been figured out yet? I have recently encountered a check accidentally closed out via cash tender but I cannot undo anything. It was a credit card payment. Guest already left, so it was just left to refund his payment and a free meal on us without even being able to add the tip. Hopefully there is something I can do with future instances of this happening. My multiple attempts to the clover support number has been unsuccessful

Please add this asap

This would make a HUGE difference for my restaurant! Sometimes the servers forget to hit split by guest and the whole table is paid for and then you have to do a refund and enter everything back into the system. This is very frustrating on a busy night!

Agreed, it one of the biggest flaws with the Clover system.

this is definitely the biggest request from our 200+ clients

Definitely need this

I've had this feature requested by dozens of restaurants implementing the Clover system. Many competing POS systems offer the ability to refund/re-open a ticket to where an employee can then add or remove items... as in the case where an employee accidentally closes the wrong table. I didn't realize it... but apparently this is a very common occurrence.