David Jackson
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1 voteDavid Jackson
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7 votesDavid Jackson
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2 votesDavid Jackson
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9 votesDavid Jackson
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1 voteDavid Jackson
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48 votesDavid Jackson
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An error occurred while saving the comment David Jackson
commented
Many other competing restaurant systems have "Pre Modifiers". These would be "extra" "No" "on the side" "Lite" "sub" etc... The user could tap the pre modifier of "no" and then tap the "onion" modifier to request "No Onions"... This makes maintenance of the menu in the POS a lot easier. This would be great to have in the Clover inventory structure.
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7 votesDavid Jackson
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57 votesDavid Jackson
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An error occurred while saving the comment David Jackson
commented
this issue comes up again and again for me. I'd love to provide further feedback on this matter regarding ideas how to implement such a change.
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37 votesDavid Jackson
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13 votesDavid Jackson
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15 votesDavid Jackson
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16 votesDavid Jackson
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1 voteDavid Jackson
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8 votesDavid Jackson
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9 votesDavid Jackson
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105 votes
An error occurred while saving the comment David Jackson
commented
In restaurants and bars there is a need to add items to an order after it has been refunded or partially paid. Imagine a server accidentally marks the wrong order as paid by cash. It would be great to refund that payment so that table can continue ordering and then apply the payment to the right table (instead of rekeying the whole order). Its understandable to dissallow addition of items to a paid order, but it seems like a good idea to explore the possibility of adding items to refunded or partially paid orders.
David Jackson
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11 votes
An error occurred while saving the comment David Jackson
commented
It looks like there may have been some effort to correct the matter described above by adding a line item to receipts that shows a penny rounding adjustment. This just causes customers to question it and I dont know of any other POS system that does this. I've never seen this professionally or as a consumer. Can we just have the actual tax field properly round up or down and then have all the other monetary fields pull from that total instead of calculating independently? I believe this is what most other POS systems are doing.
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10 votes
An error occurred while saving the comment David Jackson
commented
I would add to this... I think it would be important to include all available data in the Order- Line Item export. This should include customer name and it should also include the item "Cost"... this would allow a business to manually create their own profitability report.
David Jackson
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42 votes
An error occurred while saving the comment David Jackson
commented
there are many instances where merging of 2 customer records is necesary... especially if using this data for marketing purposes. In the customer database, it would also be good if there were easier tools for identifying and eliminating duplicate customer records. A mass delete feature would be great for this purpose.
David Jackson
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20 votes
An error occurred while saving the comment David Jackson
commented
The Closeout Batch Report emailed to the owner of an account, does not include the business name or merchant ID. Adding this would be super beneficial for businesses with multiple locations.
David Jackson
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I'd like to jump in and say that this is a must. Most restaurants use the Service Charge feature for Gratuity... its the only way to assign automatic gratuity to an order (even though its kind of manual). However, this fee needs to show in tips. Maybe we have a setting where clients can check a box indicating whether or not the service charge should be counted as Tips. Since not all clients would use it the same way.