Settings and activity
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118 votes
Sync POS Support Team
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Being able to treat stored/saved items as printed is critical for a food & liquor environment. We currently fire liquor entered by servers on server stations to the bar, but do not print the liquor items entered by bartenders. Since the items are not printed, the bartender can save the tab and delete the items whenever they please. In a fast paced environment, being unable to delete an item before saving an order is too restrictive. We need an option to be able to treat all fired/saved items as printed, regardless of whether that item actually prints somewhere.
Sync POS Support Team
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3 votesSync POS Support Team
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3 votesSync POS Support Team
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13 votesSync POS Support Team
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6 votesSync POS Support Team
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2 votesSync POS Support Team
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3 votesSync POS Support Team
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5 votesSync POS Support Team
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2 votesSync POS Support Team
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We have just installed Clover at a busy bar. We are trying to use Shifts to achieve what they are wanting, but are having the following challenges:
1. Printed Shift report shows the Estimated Cash Settlement even if you have the permission to "View Shift Sales Information" & "View Estimated Cash Settlement" disabled for servers and bartenders. They are concerned that all sales are not always entered into the system by Bartenders. If the bartenders can see what the house is expecting, they can put cash in the drawer without actually ringing in items, then pocket the cash during their count later when they come up over what is expected. A permission to restrict a person from printing the report would help if the cash settlement can't be left off the printed report.
2. We don't currently have a way to reflect the subtraction of the Paid Outs or Auto Gratuities from the Estimated Cash Settlement on the Shift report. This is cumbersome and confusing for the Management team. Since they want Bartenders doing a blind drop, it is their responsibility to confirm the correct amount has been turned in. They are currently having to subtract all paid outs, auto gratuities, and any online tips that have been allocated to a particular bartender to get the actual Estimated Cash Settlement.
3. We don't have a way to allocate online tips to the Bartender/Server filling the order so that it is reflected in the Estimated Cash Settlement. If the restaurant owner works at the restaurant, we have been having to give them separate users so that we can run a report to get an online tip total.
4. They would love to be able to switch between Stations & Employees when viewing the Cash Deposit section of the Sales Overview Report for the day. I have shown them that they can filter by employee, but they would like a bird's eye view with the overall cash deposit.