David Eberting

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  1. 9 votes

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    2 comments  ·  Restaurant  ·  Flag idea as inappropriate…  ·  Admin →

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    David Eberting commented  · 

    Yes there is a way to have the table number print or the order number. If you need both order and table the only way to do it is to select "Manual" in Order Numbers and manually enter it each time.

  2. 35 votes

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    2 comments  ·  Restaurant  ·  Flag idea as inappropriate…  ·  Admin →

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  3. 39 votes

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    8 comments  ·  Restaurant  ·  Flag idea as inappropriate…  ·  Admin →

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  4. 141 votes

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    40 comments  ·  Take a Payment  ·  Flag idea as inappropriate…  ·  Admin →

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    David Eberting commented  · 

    This is needed but this might help in some of the scenarios.
    First you have to have the correct permissions.
    Go to the order in "Orders" app, click the order, click Exchange/Refund. If there is an error on one item you can select "refund Item" and refund that item. If you have to do a new charge for the correct item than it's a complete rebuild.
    If you took a payment on the wrong ticket and nothing on the ticket needs to be edited, "Orders", Exchange/Refund, refund payment, now it will let you add a payment to that ticket (but not edit items on it).

  5. 12 votes

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    3 comments  ·  Restaurant  ·  Flag idea as inappropriate…  ·  Admin →

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    David Eberting commented  · 

    This is already available for Order Receipts. Go to Order Type, Add *****TO GO***** as the order type and that is what will print on the ticket if you select it when starting the order.
    You can also edit that order type in register if in the middle of an order you realize you have the wrong order type. Go to the three little buttons top left, the option to change order type is there.

  6. 8 votes

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  7. 6 votes

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    1 comment  ·  Take a Payment » Other  ·  Flag idea as inappropriate…  ·  Admin →

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    David Eberting commented  · 

    You can void (refund/exchange does the same thing as a void (Customer will not see it on their statement as long as it's done before the batch) a sale if you have the right permissions. Go to Orders. Click on the order and look for the appropriate button on the right.
    You can refund a single item but if you need to also add an item you would have to either charge that item individually or rebuild the order.
    If you took payment on the wrong ticket you can refund the whole ticket, go back into the order in the orders app, and it will now let you take a new payment for that order. But again you would have to rebuild the order if there need to be changes to the items.

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