13 results found
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New Virtual Terminal is not as user friendly
The new virtual terminal features with the drop down box is no where as user friendly as before. In the invoice portion, I am forced to add client information, which should not be a requirement unless you plan to charge for recurring payments. After you create an invoice there is no option to "send" there is no information that the invoice has even been "sent". simply "invoice created". That is not very helpful. I want to be able to hit send so that I know it was sent. Not waste time having to call in to check that it was…
4 votesHello,
Thank you for your suggestion, but this request does not align with our current priorities.
Best,
Clover Product -
Allow for processing on Clover Go and Virtual terminal without zip code
Allow for processing on Clover Go and Virtual terminal without zip code
3 votesHello,
Thank you for your suggestion, but this request does not align with our current priorities.
In the Virtual Terminal, if merchants are willing to accept the higher risk then they can disable AVS Fraud Rules. It's currently not possible in Clover Go.
Best,
Clover Product -
Virtual Terminal Invoice Received by Customer response
Virtual Terminal Invoice Received by Customer response
3 votesHello,
Thank you for your suggestion, but this request does not align with our current priorities.
Best,
Clover Product -
ability to add multiple emails for the customer receipt distribution on VT
This option was available before the VT redesign.
3 votesThere is a setting where the merchant can have carbon copies sent themselves. But we aren't planning for the entry of multiple email addresses.
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Fraud Tools (Bypass CVV option w/o disabling)
Having the ability to optionally bypass CVV during transaction from VT.
VT Fraud Tools has the option to either enable/disable CVV Verification.
2 votes -
instead the word tips. lets use employee retention and appreciation.
On the terminal it give the customer the ability to tip. Instead of the word tip, I think we should have employee appreciation and retention or both.
2 votes -
add ability to attach a pdf to an invoice.
I have a merchant that wants to attach their detailed invoice to the Clover payment invoice.
2 votesWe're going to address with an upcoming payment link feature. You'll be able to send a request for payment along with your PDF to a customer.
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Remove the email required field for stored cards
Need to be able to store cards even when a customer does not have an email. The settings allow for us to not require the email field, but when trying to charge the first transaction, it won't allow us to proceed without an email
2 votesWe need to allow a customer to rejected the stored card, thus an email is required.
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Force-post manual/phone-in authorizations
During a power failure or internet failure, we need the ability to force-post.
I can get phone credit card authorizations by calling firstdata, however there is no way to force-post with this authorization number.
This basic feature has been available on payment terminals since they were first introduced, as vendors were aware that communications and power are not 100% reliable.
The process we used to use is as follows:
- Run the credit card through the imprinter and fill out slip.
- Call the data host and get a voice authorization for a specific amount, specific card# and expiry date.
- Acquire the…
2 votesHello,
Thank you for your suggestion, but this request does not align with our current priorities.
Sounds like you may be describing deferred authorizations. Clover does offer this through Offline payments.
Best,
Clover Product -
Emails - Retain Customer emails for our records
When taking a payment .. Have the customers email on the receipt to retain for our records.
1 vote -
On the Payment Link- Allow Customers to Choose if they would like to pay the Convenience Fee
It would be most helpful if there was a feature on the Clover Virtual Terminal Payment Link that would allow the cardholder to check a box if they would like to pay the convenience fee.
This would benefit many merchant, most notably charities that take donations on their website.
1 vote -
PLEASE delete the "Void" button on the Virtual terminal next to the "Done" button! C
Once you ring a transaction on the Virtual Terminal, this "void" button appears right next to the "done" button. We accidently clicked "void" and a receipt was generated saying VOID. SO, we re-rang the transaction (Clover support said the original transaction had been voided by clicking the "void" button"). Only to find out, nothing had been voided and customer was double charged. PLEASE eliminate this button since it doesn't really void anything OR move it to the other side of the screen if it's supposed to void something. We have had it happen 3 times now cause of slight…
1 voteHello,
Thank you for your suggestion, but this request does not align with our current priorities.
If this continues to be an issue, please reach out to Clover Customer Support so that they can further investigate.
Best,
Clover Product -
1 vote
Not sure what account is being referenced, ACH? Paypal? something else?
- Don't see your idea?