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Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

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13 results found

  1. The new virtual terminal features with the drop down box is no where as user friendly as before. In the invoice portion, I am forced to add client information, which should not be a requirement unless you plan to charge for recurring payments. After you create an invoice there is no option to "send" there is no information that the invoice has even been "sent". simply "invoice created". That is not very helpful. I want to be able to hit send so that I know it was sent. Not waste time having to call in to check that it was…

    4 votes

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  2. Allow for processing on Clover Go and Virtual terminal without zip code

    3 votes

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    Hello,

    Thank you for your suggestion, but this request does not align with our current priorities. 

    In the Virtual Terminal, if merchants are willing to accept the higher risk then they can disable AVS Fraud Rules. It's currently not possible in Clover Go. 

    Best, 
    Clover Product

  3. Virtual Terminal Invoice Received by Customer response

    3 votes

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  4. 3 votes

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  5. Having the ability to optionally bypass CVV during transaction from VT.

    VT Fraud Tools has the option to either enable/disable CVV Verification.

    2 votes

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  6. On the terminal it give the customer the ability to tip. Instead of the word tip, I think we should have employee appreciation and retention or both.

    2 votes

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  7. I have a merchant that wants to attach their detailed invoice to the Clover payment invoice.

    2 votes

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  8. Need to be able to store cards even when a customer does not have an email. The settings allow for us to not require the email field, but when trying to charge the first transaction, it won't allow us to proceed without an email

    2 votes

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  9. During a power failure or internet failure, we need the ability to force-post.

    I can get phone credit card authorizations by calling firstdata, however there is no way to force-post with this authorization number.

    This basic feature has been available on payment terminals since they were first introduced, as vendors were aware that communications and power are not 100% reliable.

    The process we used to use is as follows:

    1. Run the credit card through the imprinter and fill out slip.
    2. Call the data host and get a voice authorization for a specific amount, specific card# and expiry date.
    3. Acquire the…
    2 votes

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    Hello,

    Thank you for your suggestion, but this request does not align with our current priorities.

    Sounds like you may be describing deferred authorizations. Clover does offer this through Offline payments. 


    Best, 
    Clover Product

  10. When taking a payment .. Have the customers email on the receipt to retain for our records.

    1 vote

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  11. It would be most helpful if there was a feature on the Clover Virtual Terminal Payment Link that would allow the cardholder to check a box if they would like to pay the convenience fee.

    This would benefit many merchant, most notably charities that take donations on their website.

    1 vote

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  12. Once you ring a transaction on the Virtual Terminal, this "void" button appears right next to the "done" button. We accidently clicked "void" and a receipt was generated saying VOID. SO, we re-rang the transaction (Clover support said the original transaction had been voided by clicking the "void" button"). Only to find out, nothing had been voided and customer was double charged. PLEASE eliminate this button since it doesn't really void anything OR move it to the other side of the screen if it's supposed to void something. We have had it happen 3 times now cause of slight…

    1 vote

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    Hello,

    Thank you for your suggestion, but this request does not align with our current priorities.

    If this continues to be an issue, please reach out to Clover Customer Support so that they can further investigate.

    Best, 
    Clover Product

  13. 1 vote

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