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← Clover UserVoice

Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

Categories

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How can Clover's payment capabilities be improved?

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3 results found

  1. Be able to void Mistaken closed transactions.

    If I have an employee that adds a weighted item with too many zeros and then closes it out, I cannot void the closed ticket. Say she weighs our item and accidentally puts in 1000 lbs = $10,000 and then cashes it out to cash. We as owners should be able to delete and void that frivolous mistake. Or say a disgruntled employee cashes it out for 1mil. We should have the right to VOID said transaction

    12 votes

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    0 comments  ·  Voids  ·  Admin →
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    Not at this time  ·  AdminKevin Nathan (Admin, Clover) responded

    Hello,

    Thank you for your suggestion, but this request does not align with our current priorities. Once an order is closed, only a Refund can be executed against them, not a void.

    Best, 
    Clover Product

  2. There should be a timer after the "Payment Complete" screen that tells you when it's about to auto void that transaction.

    There should be a timer after the "Payment Complete" screen that tells you when it's about to auto void that transaction. I get a lot of calls by merchants who just doesn't have the time to press "Done" and ends up losing that money.

    2 votes

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    0 comments  ·  Voids  ·  Admin →
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    Not at this time  ·  AdminKevin Nathan (Admin, Clover) responded

    Hello, 

    We don't auto-void any transactions once they're successfully accepted. Even if you don't press "Done", the transaction will still be valid for settlement.

    Please follow up with Clover support if this is contrary to your experience. 

    Thanks, 

    Clover Product

  3. Transaction void

    Merchant requested we have permeant void feature in the transaction app and have the ability to void sale before batch close

    1 vote

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    Not at this time  ·  0 comments  ·  Voids  ·  Admin →
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