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← Clover UserVoice

Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

Categories

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How can Clover's payment capabilities be improved?

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6 results found

  1. Allow Gift Card Remaining Amount to be Left as Tip

    Restaurants would like an option to be able to be able to leave gift card remainder as a tip to the server. This is a common occurence when only a few dollars is left on a card, the customer typically suggests to the restaurant to keep the card and simply use it the balance to tip in addition to any other gratuity left.

    27 votes

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    2 comments  ·  Tipping  ·  Admin →
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  2. Tip adjustment

    Option to adjust tip on clover system if tip was skipped by accident or wants to be adjusted. This option is included on every credit card machine ever used, and should be available on clover system as wel

    10 votes

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    Not at this time  ·  1 comment  ·  Tipping  ·  Admin →
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  3. The tip screen and signature line should be on same screen

    It is very awkward, presumptive, and feels like bad manners to hand the Clover Flex device to a customer after a spa service and the first and only thing they see is the tip screen. Sometimes customers appear to be taken aback by this as tips are supposed to be a gratuity (not expected as I was always taught) By handing them the device with that tip screen as their first interaction with processing their payment, it is startling. I believe that having the signature line on the same screen as the tip screen is more polite and encouraging because…

    3 votes

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    3 comments  ·  Tipping  ·  Admin →
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  4. Add TIP RESTRICTIONS over certain amount of PERCENTAGE %

    Merchant would like to restrict and limit employees to add tipping over certain amount of percentage being tipped by the customer. To verify the employee is not over charging customer if the % limit is reached.

    Example:
    Total : $100
    Customer pays
    Tips are enabled for printed receipt.
    Customer pays over 35% than the regular suggested tips enabled on the set up app under the tips section, manager or admin would like an approval or permission to ask for an approval after entering tip amount over the limit amount.

    1 vote

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    0 comments  ·  Tipping  ·  Admin →
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    Not at this time  ·  AdminKevin Nathan (Admin, Clover) responded

    Hello, 

    Thanks for your feedback. 

    Today, we currently prompt the user to confirm a very high tip (over 30%). Our assumption is that only managers and admins have access to the Tips app, and believe that this warning is sufficient. 

    If managers want further control over their tip entries, they can limit the tips permission for respective employees. 

    Best, 

    Clover Product

  5. Can we have tipping process just like Square payment system?

    Tipping option should appear after the self payment system on Clover mini just like Square payment device. Or we can set up the function as before or after the credit payment is done. Sometimes customers put their credit card on the screen and press the tip option on the screen and assume the payment process is done. Then we have to explain that it's not done and the customer become skeptical because they have used to square device. Can we uniform the process just like major POS system, please?

    1 vote

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    0 comments  ·  Tipping  ·  Admin →
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  6. tips

    I would like to change the language from "Add a Tip" to add a "Add a Donation." We have customers that want the money to go all the staff including admin.

    1 vote

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    0 comments  ·  Tipping  ·  Admin →
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