8 results found
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Ability to edit Paid Orders
Requesting to be able to adjust or edit Orders after they have been paid. Mistakes happen where the wrong tender or item could have been selected. For instances like that, Admins should be able to make corrections when necessary, regardless if the Order is Paid or not... especially while the customer is still present and the batch is open.
214 votesThis feature is released in Q3 2024
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Kitchen Display Screen
Merchants are requesting a more seamless direct integration with a KDS. They are aware of the 3rd party apps but prefer a Clover integration.
38 votes -
Ability to reopen a table/order if server accidently closes the wrong table
Server closes the wrong table and quickly realizes the mistake. There is no way to reopen the table to my knowledge without reentering all the orders. If its a large table what a pain.
34 votes -
Ability to Edit Order Notes
Please give users the ability to Add/Edit Order Notes after an order has been placed.
20 votes -
Order Management Functionality
We have identified a significant issue with our Clover POS system that is causing considerable confusion among our staff. Specifically, there is currently no functionality to mark online orders as Ready for Pickup or Picked Up. As a result, all incoming orders are displayed in a single list without any indication of their status. This lack of differentiation makes it difficult for our team to manage order flow efficiently and track which orders are still being prepared versus those that have already been collected or are ready for pickup. This a must for good POS system.
3 votes -
Export orders that shows modifiers
As a store manager I want to be able to export a table that includes items and modifiers on the orders purchased.
The only way to do it now is to click on receipts and to open it one by one
3 votes -
Merchant receipt needs to print the actual tax & fees not the total
Merchant receipt needs to print the actual tax & fees not the total.
Currently printed customer receipt states the actual fee or taxes however on the merchant receipt where the customer needs to sign it totals the amounts not itemized. If we only have a fee and no taxes it states "total taxes" which is misleading when there are no taxes.2 votes -
Editing Order and Adding Items to the Bill after the first person leaves the table
I am Hossein, one of the managers of Diyako Cafe. We are using Clover systems, and we have a very important problem with that. In the case that we have more than one person on a table, and we serve some items to them, when the first person wants to pay for its order and leave and the other people remains, we can’t add any other items to the table. In this situation, the invoice is frozen and the only possible action is asking other guests to pay for their current bill, close the bill and open a new bill…
1 voteThank you so much for sharing feedback. This feature to allow one person leave table and still order remains open, is already available to all TSR plan merchants.
Please refer https://www.clover.com/en-GB/help/take-payments-from-individual-guests and let us know your experience.
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