72 results found
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Ability to edit Paid Orders
Requesting to be able to adjust or edit Orders after they have been paid. Mistakes happen where the wrong tender or item could have been selected. For instances like that, Admins should be able to make corrections when necessary, regardless if the Order is Paid or not... especially while the customer is still present and the batch is open.
214 votesThis feature is released in Q3 2024
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183 votes
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Making Schedules for Items or Categories
I would like to have the ability to only show our Breakfast Category during our breakfast hours that are from 6am-12pm on our POS. Currently there is no way of doing it with setting a time. I can only do it manually and that is hard because I am not always here to do it. I would prefer something that would automatically do it once I make a schedule in the system. I also would like to have the ability to only show our late hour menu between the hours of 8pm-230am. This is a big inconvenience! Its hard for…
179 votesWe're excited to announce that "Menus by Daypart" is now available to all Restaurant Growth merchants!
With this feature, you can create customized POS menus for specific times of the day, which your POS devices will then automatically display.
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Multi-Level Menu Options
The menu will only go one level deep. For a full service restaurant with a full bar, they have to have too many tabs because the menu won't go more than one level. They have to have a menu option for each type of liquor in order to list the corresponding cocktails and liquors rather than selecting liquor, then the type, then the ******** ordered.
111 votes -
Notification when there is communication issue with the kitchen printer
When the kitchen printer goes offline there needs to be a notification that stays on the screen that requires acknowledgment from the server before closing the screen out. Also, when this happens the system should automatically print the kitchen chit on the receipt printer so the server can bring this back to the kitchen staff and let them know there is a printer failure of some sort. Currently, the system only flashes across the screen, puts a tiny little icon on the top of the screen that no one is going to see, and I have to manually redirect the…
62 votes -
Clover Dining: Fire button be Green until it is fired
In Clover Dining can the Fire button be green until it is fired like in the tables app?
53 votesWe've reviewed the current flow of the "Fire All" functionality in the Dining app and confirmed that it is working as designed.
When a merchant selects "Fire All", all un-fired items are sent to the kitchen (via printer or KDS) without affecting items that have already been fired. Additionally, a "Printed" label is applied to fired items, helping to clearly distinguish between what’s been sent and what’s still pending. The Fire All button remains enabled to allow for future actions as needed.
Currently, we display six different table statuses to assist merchants in managing operations:
Available, Seated, Seated - Delayed, Paid, Unavailable, and Contactless Dining.
Adding another status solely to reflect item firing status may not be ideal, as it could clutter the interface and introduce complexity without significantly enhancing clarity.
Another control we're added is to "fire item" basis few settings. Pl…
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Kitchen Display Screen
Merchants are requesting a more seamless direct integration with a KDS. They are aware of the 3rd party apps but prefer a Clover integration.
38 votes -
Ability to reopen a table/order if server accidently closes the wrong table
Server closes the wrong table and quickly realizes the mistake. There is no way to reopen the table to my knowledge without reentering all the orders. If its a large table what a pain.
34 votes -
Guest count in Clover Dining - reporting
Clover dining adds no additional reporting to clover. Restaurants need to know:
1. how many guests they have served
2. Average turn times of tables
3. Average spend per guest/tableAll clovers main competitors provide this reporting. The information is there, so why not add a report for it?
22 votes -
Make a button on modifiers if they become unavailable like you have for the items. we have 8 dinner sides and sometimes one becomes unavaib
Make a button on modifiers if they become unavailable like you have for the items. we have 8 dinner sides and sometimes one becomes unavailable. example we run out Cole Slaw but will have more in a few hours..... Currently we have to delete it and type it back in later
22 votes -
Kitchen display guest
On the KDS when enabling group identical items it should separate the items by guest.
Not grouping the guest because it’s very confusing. And there’s no setting to disable guest from grouping together.
Sort Group items by each guest individually.
21 votesThank you for the feedback and for sharing the use case.
After reviewing the request, we believe the current behavior is aligned with the purpose of the "Group Identical Items Together" setting. The goal of this feature is to help kitchen and expo staff quickly understand the total quantity of an item that needs to be prepared or assembled. Separating identical items by guest would significantly reduce the value of grouping and introduce additional visual clutter, especially for larger parties.
In Expo mode, guest information is still preserved alongside grouped items, so guest context is available when needed without sacrificing the efficiency benefits of consolidated quantities.
From a workflow perspective, Clover KDS is designed to be primarily item-centric, helping staff focus on what needs to be prepared and served. Grouping by guest would shift the experience toward a guest-centric view and create inconsistent behavior between Kitchen and Expo modes.
For…
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Ability to Edit Order Notes
Please give users the ability to Add/Edit Order Notes after an order has been placed.
20 votes -
Servers name on KDS order
add the servers name to the order sent to the KDS it only reflects on the printed receipts now.
12 votes -
Allow multiple modifier selection on COLO
In-store our clover pos allows us to select multiple identical modifiers by tapping the plus sign next to the modifier name. Example: Order of three tacos with multiple meat options where the three options can be the same or different such as three chicken tacos or 2 chicken one steak. However when a customer places an order of that same three taco entree online they aren't allowed to select multiple of the same meat choice. They are forced to select three different kind of meat. They should be able to select three of the same kind of meat just like…
10 votesMultiple Modifiers was released in October and enabled by default for all products supporting the use case. Please check your Online Store sites to configure this.
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Online Ordering
Having the ability to have online happy hours or specialty menus for specific holidays
10 votesUpdate: Clover now supports merchants to configure day-parts for online ordering on merchant website/ Clover Online Ordering. We are working with our partners like Ubereats, Doordash to expose the same functionality on their interface
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online menu
should be able to increase prices on everything including group modifiers and not just on items,
also be able to duplicate online menue across locations10 votes -
Day Timing
My clients need day timing capabilities for their lunch and dinner menus.
9 votesWe're excited to announce that "Menus by Daypart" is now available to all Restaurant Growth merchants!This new feature empowers merchants to effortlessly create customized POS menus tailored for specific times of the day. Your POS devices will then automatically display the relevant menu.
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Kiosk rewards needed to be added
Customers need to be able to Get rewards for their Clover Kiosk purchase. Most Repeat customers are using the Clover Kiosk. ..I understand maybe not redeeming their free reward on the kiosk but at least get their points. I called clover support and they said that its not a feature at this time and to come here to post the suggestion/ request
9 votes -
SHIFTS
PLEASE ALLOW ADMINISTRATORS WHO ARE WORKING OFF SITE AND USING THE DASHBOARD THE ABILITY TO CLOCK OUT EMPLOYEES WHO ARE STILL CLOCKED IN.
7 votesThis is now possible in the Time Clock app.
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Multi-Menu Price Increase
Currently when increasing pricing for different menus it only increases the items and not the modifiers, please add that all pricing levels updates
7 votes
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