27 results found
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Notification when there is communication issue with the kitchen printer
When the kitchen printer goes offline there needs to be a notification that stays on the screen that requires acknowledgment from the server before closing the screen out. Also, when this happens the system should automatically print the kitchen chit on the receipt printer so the server can bring this back to the kitchen staff and let them know there is a printer failure of some sort. Currently, the system only flashes across the screen, puts a tiny little icon on the top of the screen that no one is going to see, and I have to manually redirect the…
56 votes -
Setting to be able to delay an order printing to kitchen for X amount of time
As a fast food takeout restaurant customers will call in the morning or the day before to give in their order to be ready later that day, to do that there should be an option to set a specific time when the kitchen should automatically print the order.
53 votes -
Need "NO'S" for menu items/modifiers to be able to print in RED .... Currently ONLY ALL modifiers print in RED ...
Restaurants NEED "NO" Modifiers ONLY to print in RED
Currently we are told only ALL modifiers will print in RED
YET other POS systems businesses are coming off of, allow to CHOOSE what will print in RED on Kitchen Orders ...
6 votes -
sms text - for online pick up orders from KDS
A merchant has the QR clover online ordering in a food truck space where there many food trucks parked. The facility has their online clover website in their main website. When their customer is using their clover online ordering platform for pick up the clover KDS doesn't send a sms that the order is ready for pick up and Kiosk works. They would like the clover online ordering website hosted by clover for pick up orders to also be able to send sms text like the Kiosk from Kitchen Display
4 votes -
Kiosk and KDS Issues
I have a problem with KDS and the clover Kiosk
First the KDS have an issue that if we adjust the size of the text to large or largest we lose the word takeout and dine in with the kiosk orders and it shows just like this ex; (Kiosk..) and the only way to fix it by keep the text on the small witch is hard to see and we are facing the same issue with the due orders so we have dine in and to go order type on the Due, and on the KDS does not show the…4 votes -
Multi KDS Kitchen & Server Mode Needed
Need a "Server/Food Runner Mode" on multi KDS situation with functionality that ensures orders don't disappear from the server screen when the Kitchen marks an item as ready. Currently, "Expo Mode" doesn't support this feature.
In this Server Mode, an indicator (e.g., a dot) could appear next to each item to show it has been marked as ready by the Kitchen. When the server touches the item on their screen, it would then be marked as completed on the Server Mode Screen. This would be an ideal solution. Thank you.
3 votes -
KDS Order Data available on Clover Dashboard
KDS data available on Clover Dashboard.
It would be awesome to have the order times, delayed orders, overdue orders, order types available in the reporting section on the clover dashboard.
To see the number of 3rd party order apps, website traffic, et cetera.3 votes -
Allow Kitchen Printing on the Essentials Service Plan
With the recent discontinuation of the Counter-Service Restaurant service plan, some smaller venues still need to print to a remote order printer, but do not have need for online ordering or the full features of Clover Dining as included in the Restaurant Growth plan.
2 votesThank you for submitting your Idea to UserVoice.
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Kitchen Display- Sort by Guest
Expo mode supports displaying item by guest; however, we also need the kitchen display to sort by guest so we can plate each guests items together.
2 votes -
Online Ordering Options
There Should Be More Online Ordering Options Offered For The Merchants Sake!
Example:
My Set Pickup Time Is For 25mins. This time Frame works about 80% of the time but what happens when you get a massive order in that takes up your whole kitchen space and is not able to be ready within 25mins?
Its already too late to change anything on my settings because the order came through with a pickup time of 25 mins. Now my staff and kitchen are screwed because clover doesn't offer the Merchant any options to either accept the orders or at least…
2 votes -
prep times per order & per day
I would like to access prep times per order & per day. We receive at times that food took too long and then we need to access the data. Also to monitor the efficiency of the kitchen.
2 votes -
KDS Order Chime is Not Loud Enough
The chime that plays when an order is fired to the KDS is not loud enough. We turned up all the volume settings in the settings app, and with a noisy kitchen, it is very hard to hear. In some spots of the kitchen, I can't hear it at all. There also should be a way to change the type of chime that plays. Some chimes are easier to hear. I noticed in the settings app, you can change the chime type for notifications, but you cant for orders that fire to the KDS. Very disappointing. Hope its an easy…
2 votes -
Kitchen Printer Firing Delay options
Allow a configurable delay for firing to the Kitchen Printer when the option to print when Save or Pay is tapped to allow for declined payments.
1 voteThank you for submitting your Idea to UserVoice.
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Route to kitchen printer only applicable items, not whole order
Currently, when an order contains items labelled for different Kitchen Printers, the entire prints on all printers. Can the merchant be able to print only the applicable items of a given order to each printer?
1 voteThank you for submitting your Idea to UserVoice.
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kitchen management
Individual Order slips: Can the Kitchen Printer print separate tickets for each item in an order? I know the front counter Epson Sticky Printer has the ability to print 1 of 3, 2 of 3, 3 of 3 for the order. How can the Kitchen Printer be programmed to do the same?
1 vote -
Order Printer Essentials
Essentials is not allowing for order printing after the inclusion of Modifiers. Can this be added to the plan asap?
1 vote -
Track order completion time
We would you like to know time between when an order is placed and when it is marked as fulfilled or completed. This will help improve customer satisfaction but also can be tool for training and promotion.
1 vote -
Printing all courses
Print the full order with all courses shown. The ones to be fired are shown as prepare, the course to follow show hold. This way the kitchen knows what is coming and can plan. Then the wait staff can send a re-fire to prepare the courses when needed.
1 vote -
order printing should allow auto-cut after each item or category
There should have an option for the order printing, each printed ticket should able to auto-cut after each item or category to allow physical separation.
This enables both preparation of the dishes and placing the receipt under each dish for table delivery guidance.
use case example:
In a busy restaurant, several tables place orders for sushi items that are prepared by the same chef and printed to the same kitchen printer. For instance:
Table A orders: Sushi A ×1, B ×2, C ×3, D ×1, E ×2, F ×1
Table B orders: Sushi A ×2, C ×2, D ×3, E…
1 vote -
Group Line Items on kitchen printer
Currently you can Group line items for "order receipts" but this does not Group line items when printing to a Kitchen Printer. It comes out like this
ITEM
ITEM
ITEM
We'd like an option to do
3x ITEM
1 vote
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