11 results found

1. Caller ID Integration for Customer Profiles

   I have not heard of this in circulation and would be a unique feature that most point of sales do not offer. Here is the functionality.

   When a a customer calls, the system identifies the phone number and matches it to an existing customer profile in the Clover Point of sale. If a match is found the profile is displayed on the clover device, allowing staff to view or edit details, or create new sale or order. If no profile exists, it prompts the creation of a new one using the caller's information/or just phone number.

   This would streamline customer management, enhance service, and improves efficiency.

   Most modern businesses are shifting to VOIP but small and older systems still may use analog. All inputs can be converted to analog and this could leverage a phone jack into the already existing power brick...but that would be a step down in scalability and modern practice.

   A more modern solution would be that both analog and VOIP can be converted to digital. The responsibility for this convertor or hardware can fall directly on the merchant's IT company. Any IT person should be able to make this work. This would require another ethernet input directly into the Station/Duo POS HUB/power brick.

   I have not heard of this in circulation and would be a unique feature that most point of sales do not offer. Here is the functionality.

   When a a customer calls, the system identifies the phone number and matches it to an existing customer profile in the Clover Point of sale. If a match is found the profile is displayed on the clover device, allowing staff to view or edit details, or create new sale or order. If no profile exists, it prompts the creation of a new one using the caller's information/or just phone number.

   This would streamline customer… more

   3 votes

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   0 comments  ·  Customer Engagement  ·  Delete…  ·  Admin →
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   Not at this time  ·  Retail responded

   Thank you for the suggestion, we may consider this improvement in the future.

2. I would like to access the open orders

   I would like to access the open orders report on a monthly, or with a custom built date range in the dashboard, right now its only available in the device and as a owner of business its not possible to have a physical presence before the device to run a report.

   3 votes

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   Not at this time  ·  0 comments  ·  Customer Engagement  ·  Delete…  ·  Admin →
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3. Clover Gift Card App

   Enhancement for Clover Gift Card App --

   When setting up the Clover Gift Card App, enable on-screen prompts for the user so that it prevents them from setting up a secondary gift card entitlement number, causing unnecessary impact to the user. Potential probing prompts on screen, such as:

   1. Do you already have a Gift Card Entitlement Number?

      • If so, enter here ____ - then it would allow user to enter entitlement number, syncing and chaining the location to all other locations which share the same entitlement number

   2. Do you plan to use gift cards at other locations?

      • if yes: prompt on screen would direct user to contact support to complete additional location form for proper chaining
      • if no: user would continue on

   3. Terms & Conditions and Pricing is displayed

   4. Now able to sell and accept Clover Gift Cards

   5. Optional short video of how to order cards, card view inventory, and outstanding balance reports

   I think this would create a much nicer user experience and reduce the amount of calls into customer support because users accidently setup their Clover Gift Card entitlement incorrectly.

   Enhancement for Clover Gift Card App --

   When setting up the Clover Gift Card App, enable on-screen prompts for the user so that it prevents them from setting up a secondary gift card entitlement number, causing unnecessary impact to the user. Potential probing prompts on screen, such as:

   1. Do you already have a Gift Card Entitlement Number?

      • If so, enter here ____ - then it would allow user to enter entitlement number, syncing and chaining the location to all other locations which share the same entitlement number

   2. Do you plan to use gift cards at other locations?

      • if yes: prompt… more
   3 votes

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   Not at this time  ·  Retail responded

   Thank you for your suggestion, we may consider this for the future.

4. Delete customers

   I can delete one customer at a time, but I cannot delete all my customers and start fresh. Please add that option.

   3 votes

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   Not at this time  ·  Retail responded

   Thank you for your suggestion, Clover may consider this in the future.

5. Customer Rewards API / Data Export

   As many companies use external options for a marketing suite then Clover apps, I believe having an export of the rewards data is very valuable. Since there is no direct correlation between Rewards Users and Customers inside of your clover account, there is no dedicated API endpoint, or means of export to get rewards users, but there is for Customers. I would like to see either the relationship between Rewards Users & Customers, or a way to export Rewards Users data, as this is an easier way to keep your marketing avenues up to date and in sync with your customer base.

   As many companies use external options for a marketing suite then Clover apps, I believe having an export of the rewards data is very valuable. Since there is no direct correlation between Rewards Users and Customers inside of your clover account, there is no dedicated API endpoint, or means of export to get rewards users, but there is for Customers. I would like to see either the relationship between Rewards Users & Customers, or a way to export Rewards Users data, as this is an easier way to keep your marketing avenues up to date and in sync with your… more

   2 votes

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   Not at this time  ·  Retail responded

   Thank you for your suggestion, Clover may consider this improvement in the future.

6. Update to my "clover rewards not working" issue

   Full disclosure regarding my "clover rewards not working" complaint write up:
   My previous write up was extremely critical and I want to now speak of a much better customer service experience.
   Today, tech customer service rep, Rodney, helped me to see that my rewards program is working as intended by reviewing my dashboard. My issue was not the rewards program.
   The problem we still have, however, is our orders app on our clover duo is not working correctly when our customers "check in" with their phone number. When we complete the sale, the customer's name and their sales history from previous visits and their phone number are not visible on the orders app for the transaction completed. In addition to this problem, some customers transactions show the customer's name as "visa cardholder" instead of the customer's name and that customer's transaction history and phone number are not visible. I was shown a "workaround" to minimize this problem but the workaround is painful. Plus, we want our system to work as it had previously worked and as intended instead of finding "workarounds".
   Also, today customer service experience with Rodney was so much better than any previous contact with tech reps this month.

   Full disclosure regarding my "clover rewards not working" complaint write up:
   My previous write up was extremely critical and I want to now speak of a much better customer service experience.
   Today, tech customer service rep, Rodney, helped me to see that my rewards program is working as intended by reviewing my dashboard. My issue was not the rewards program.
   The problem we still have, however, is our orders app on our clover duo is not working correctly when our customers "check in" with their phone number. When we complete the sale, the customer's name and their sales history from… more

   2 votes

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   Not at this time  ·  Retail responded

   Thank you for your suggestion and honest feedback, we may consider this improvement in the future.

7. branded app

   Merchant is asking for a branded app that is developed or created by Clover that works with their online ordering and rewards.

   1 vote

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   Not at this time  ·  0 comments  ·  Customer Engagement  ·  Delete…  ·  Admin →
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8. Add PNG and JPEG Business Promotion deals on Duo mini screen

   Use the customer facing screen from the station duo 2 to upload marketing jpeg or PNG announcements, when the customer is waiting for payments, multiple promo ads are changing every 5-10s on the duo customer facing screen

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   Not at this time  ·  0 comments  ·  Customer Engagement  ·  Delete…  ·  Admin →
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9. Create monthly sales report for "Customers"
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10. Customers app direct link

    There was an option within an order that would take you directly to the customer's profile (marked by a blue box with a pencil inside of it, just below the employee's name that was taking the order). Can you please add that back in? I noticed it missing about 8 days ago. I thought it was a setting on my end, but it was due to a software update.

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    Not at this time  ·  0 comments  ·  Customer Engagement  ·  Delete…  ·  Admin →
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11. Exporting contacts for email automation - Moosend specifically

    I had square and could sync my customer data to my email platform (Moosend), now I see that I need to purchase an app, however I can't find one that offers compatibility with moosend and I'm not going to switch my email platform. I also can't believe what cost me nothing extra per month (Square), I now have to nickel and dime to add on apps to provide the same features I once had before. I wish there was more INCLUDED with clover.

    1 vote

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    Not at this time  ·  0 comments  ·  Customer Engagement  ·  Delete…  ·  Admin →
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