26 results found

1. processing fees

   we need to be able to check in real time what the credit card fee is that we are being charged for each transaction. because your invoice system directs the payments to the bank without pausing for authorization we are now incurring fees on every invoice instantly on payment. BUT if the customer changes their mind in a few minutes or the next week we are unable to know what fees to charge them for making the return that quickly. 30 days is far too long to wait and not know what to charge the customer that is returning the item. We do not want to make them pay the 3% fee upfront because we value their business and that would be a gift with purchase (as has always been USA tradition till recently) HOWEVER we don't want to eat that or gift it to a transaction that is not a profitable sale.

   we need to be able to check in real time what the credit card fee is that we are being charged for each transaction. because your invoice system directs the payments to the bank without pausing for authorization we are now incurring fees on every invoice instantly on payment. BUT if the customer changes their mind in a few minutes or the next week we are unable to know what fees to charge them for making the return that quickly. 30 days is far too long to wait and not know what to charge the customer that is returning the… more

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   0 comments  ·  Invoicing  ·  Delete…  ·  Admin →
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   Submitted  ·  AdminClover UserVoice (Admin, Clover) responded

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2. customer charge account

   We would like to have a charge account for customers to make purchases and then bill once a month such as a NET 30 payment option. Currently we have to close out the order using our own in house created payment method and then invoice individually from quick books.

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   Submitted  ·  AdminClover UserVoice (Admin, Clover) responded

   Thank you for submitting your Idea to UserVoice.

3. ability to clear overdue invoices

   For Recurring billing can it be added to have the ability to clear overdue invoices

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   Submitted  ·  AdminClover UserVoice (Admin, Clover) responded

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4. Prompt for Invoice Number for Telecheck Payments

   Please allow there to be a prompt for Invoice Number when processing Telecheck Payments

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5. Invoice- Customer name settings

   When creating a new customer for an Invoice - the last name cannot have a space in it - so for instance we cannot create a customer with the last name " Von Trapp". Clover support tried to tell me this was by design that back end banking systems don't support this (which I question very heavily because the First Name field allows for spaces) but even if that is the case they have to make the front end invoice support this because that invoice becomes a legal document so has to be able to display a customer's actual name.

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   Submitted  ·  AdminClover UserVoice (Admin, Clover) responded

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6. INVOICES! Needs revamped to work with boutiques and retailers!!!

   INVOICING IS LACKING and not professional for the customer. It’s absolutely not user friendly or fair to boutiques or retailers selling multiple items and charging shipping unless I am missing something. PLEASE look at PayPal’s invoicing for reference. My biggest questions are….Why does Clover only allow one total for invoicing? Why does Clover not have a SHIPPING option?⬇️

   1. You can only put a total on the invoice. If I am selling multiple items to a customer. For instance, a shirt, jeans and a piece of jewelry. You need to have a option to add each individual item to the invoice and not just a total. The customer needs to know what they are paying for just like a receipt shows!? I guess I could add each individual item to the notes but how unprofessional and that takes too much time. Just allow Clover users to add each item versus just a total. Yours is actually the only one like this. All other platforms allow you to add each individual item to the invoice so the customer knows what they are paying for. Yours is set up for food maybe or would be ideal if the customer was only selling one item.

   2. Your invoicing system was obviously created for restaurants. You only have a option for TIPS? I am a retail boutique and not food. Anything I send, I have to charge shipping. Tips and shipping are not taxed so I have to put the shipping in the TAX option and then explain to the customer it’s not a tip, it’s shipping. It looks extremely unprofessional. Why don’t you add a shipping tab for retailers just like a tip option or let the customer choose tip or shipping from a drop down? Or again, if you made where we could add each individual item as PayPal does, then I could add it there and just choose no tax on shipping.

   Basically, your invoicing is super generic and very unprofessional for retailers that sell multiple items and have to charge shipping. If this was updated, everything else is super easy. Again, look at PayPal’s because their invoicing is amazing and very professional looking!

   Please fix your invoicing system so boutiques and retailers can use it too.

   INVOICING IS LACKING and not professional for the customer. It’s absolutely not user friendly or fair to boutiques or retailers selling multiple items and charging shipping unless I am missing something. PLEASE look at PayPal’s invoicing for reference. My biggest questions are….Why does Clover only allow one total for invoicing? Why does Clover not have a SHIPPING option?⬇️

   1. You can only put a total on the invoice. If I am selling multiple items to a customer. For instance, a shirt, jeans and a piece of jewelry. You need to have a option to add each individual item to the invoice… more

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   Submitted  ·  AdminClover UserVoice (Admin, Clover) responded

   Thank you for submitting your Idea to UserVoice.