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Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.

Payments

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27 results found

  1. Link to store inventory entered in Clover and allow for custom items line by line with option to add sales tax to each.
    Also include an option to add shipping line
    Allow to link with DAVO like the rest of Clover sales.

    158 votes

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    Under Review  ·  72 comments  ·  Invoicing  ·  Admin →
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  2. I have a lot of clients in the service industry that use the Clover Invoice feature. However, one major frustration is that the recipients of these invoices cannot add a tip, and those in the service industry really rely on tips.

    I see in another ticket titled "Include a "tip" section in an online invoice sent via virtual terminal/email," that somebody from Clover said "this feature is now live," but it doesn't seem to be.

    Please add this option or please explain how to turn on this feature.

    Thank you!

    5 votes

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    1 comment  ·  Invoicing  ·  Admin →
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  3. Today you can only send one reminder to the client to pay their invoice. Most other providers allow you to send as many as needed to encourage payment.

    Today you have to cancel an invoice after sending one reminder and create a new one. This is a waste of time.

    5 votes

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    3 comments  ·  Invoicing  ·  Admin →
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  4. Merchant would like the option to send invoices by text, not just email.

    4 votes

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    1 comment  ·  Invoicing  ·  Admin →
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  5. REQUESTING MULTIPLE "TO" EMAIL ADDRESSES FOR SINGLE INVOICES: Merchant with new CLOVER ACCOUNT is requesting the ability to send invoices to multiple email addresses for one customer, such as TO the APPROVAL MANAGER and ACCOUNTS PAYABLE. Merchant stated he CAN enter more than one email in the CUSTOMER app on Clover, but he said it is a show stopper if we can't sent out two emails at once.

    4 votes

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    1 comment  ·  Invoicing  ·  Admin →
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  6. Recurring payment invoices showing a "Failed" status should allow for in the view invoice the resulting bank code as to why it failed i.e. credit card expired, insufficient funds, closed account, etc. This gives me more insight into my customer so I can make decision on how I plan to rectify the account.

    4 votes

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    0 comments  ·  Invoicing  ·  Admin →
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  7. Currently the invoice payment notification only comes to the email owners account. It should be able to come to an email that the owner sets as the email. We have staff that sends out the invoices but the only way they know someone has paid is if the owner tells them they got the notification in their owners email box. This should be able to be set to go wherever the owner wants it, because this is inefficient for the owner otherwise.

    2 votes

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    0 comments  ·  Invoicing  ·  Admin →
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  8. Please add the ability for the Mini 3 to prompt for an invoice number. I could do it on the Mini 2 so I know it is possible. I don't want to have to go through the register to enter an order number.

    2 votes

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    1 comment  ·  Invoicing  ·  Admin →
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  9. Currently when a merchant inputs data into the "Note for item or service" field, this data passes to the cardholder. However, the data does NOT flow through to the merchant's reporting. I have a client who inputs the date of the event for their catering invoices in this field. When they go back later to tie the transaction to an event, they are unable to do so because the Note field in blank in the reporting.

    2 votes

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    0 comments  ·  Invoicing  ·  Admin →
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  10. (optional) public description field

    1 vote

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    0 comments  ·  Invoicing  ·  Admin →
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  11. The invoice on the Clover Go needs to look and function as the invoice on the Dashboard.

    1 vote

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    0 comments  ·  Invoicing  ·  Admin →
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  12. For those of us using Clover who work out of our homes, why can't we use a PO Box on receipts and invoices? You potentially put single women at risk by showing a home address as opposed to what we want to use for billing. I understanding needing a physical address for internal use, but I don't use it for customer interfacing or billing my clients.

    1 vote

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    0 comments  ·  Invoicing  ·  Admin →
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  13. upgrade your invoice creating system please.It should have tax entering optio in %,discount option in % and then auto calculation and give total amount to be paid.We dont expect Clover to have such a basic invoice system where many other free invoice generator companies have better options.

    1 vote

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    0 comments  ·  Invoicing  ·  Admin →
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  14. When an invoice is paid, the owner of the account receives an email notifying them that the payment has been made. However, it would be nice if the owner could add a second person's email address (like the accountant).

    1 vote

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    0 comments  ·  Invoicing  ·  Admin →
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  15. When using the invoice feature, you can enter the order/invoice number for the payment. However, this information is not available when looking at the transaction in the payment details section like it does when you process the payment yourself in the virtual terminal. Please make the order/invoice number available in the payment details section when the payment is made with the invoice feature.

    1 vote

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    0 comments  ·  Invoicing  ·  Admin →
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  16. When the merchant sends a invoice the customer should have the option to leave a tip and make a partial payment this way the merchant does not have to waste time sending out another invoice.

    1 vote

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    0 comments  ·  Invoicing  ·  Admin →
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  17. It's impossible to send an invoice to our customers if a "rebate" is included in it. We only do business with invoices to our buyers, and I would like to create a rebate for some of our preferred customers or our employees... I do not wish ta create a list of items in wich I would have 3 identical items with 3 differents prices...
    Please program the virtual dashboard so this would be possible.
    Thank you

    1 vote

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    0 comments  ·  Invoicing  ·  Admin →
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  18. Since the dashboard update this week, I can no longer view my "notes" on my invoice. This is directly impacting our work flow.

    1 vote

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    0 comments  ·  Invoicing  ·  Admin →
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  19. On the clover app, my patients get a discount every time they get a certain product, however, I cannot send an invoice from the app when a discount has been applied. This should possible.
    Then online, I cannot send an itemized invoice to patients, only a single total, this too should also be able to happen.

    Thank you in advance

    1 vote

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    0 comments  ·  Invoicing  ·  Admin →
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  20. invoice keyboard option to use number pad instead of qwerty like the sales amount keypad

    1 vote

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    0 comments  ·  Invoicing  ·  Admin →
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