45 results found
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Note field needed in Payment Link
Please add a note/order/invoice number field to the payment link feature. The information added to the field should also be available when looking at the transaction in the payment details section. How else is the merchant to know what the payment is for?
31 votes -
The virtual terminal
The Clover Virtual terminal should allow invoices to be closed out as paid in cash or check. When one of my businesses sends an invoice, they do not know what payment type the customer will want to use. I should not have to maintain two invoicing systems, and your invoicing system does not allow me to manage it properly.
20 votes -
Custom fields - Hosted Payments Page Enhancements
Is there an update on adding custom fields to the HPP? The support site indicated this enhancement would be coming Q3/Q4 2024, so just checking on the status. At a minimum, the ability to add an "invoice number" field (like what's on the VT) would allow more flexibility for many merchants. Thank you!
16 votes -
Delete Expired Invoices
When an invoice is expired there is no option to delete it. Even support can't delete it. Annoying how I can delete any other invoice, but for some reason the invoices that should be canceled / deleted can't be so I'm not stuck with a certain unpaid balance forever
10 votes -
Virtual Terminal/New Sale: Select from Items List in Clover Terminal
For telephone purchases/payments, we would like the ability to pull/select from the Items list in the Clover Terminal into the New Sale on the Virtual Terminal. Should be able to show itemized list and total sale in the receipt sent to customer. Currently we can only enter a total sale amount, with a "Note for item or service" in a text box.
9 votes -
Web Payments: Customer Number & Invoice Number Required
I have a merchant using Clover's Web Payment option, which currently provides an optional alphanumeric text box for customers to enter information during payment. Unfortunately, the response rate is low because customers aren't required to fill it out.
Is there a way to make this field mandatory so that customers must enter their Customer Number or Invoice Number? Additionally, are there plans to allow for more than one alphanumeric field?
It might be helpful to create a feature on the merchant's dashboard to toggle this field as "required."
7 votes -
Payment Link should not allow duplicate payments
A customer of mine was able to process duplicate payments for a payment link I sent them. They payment link should not allow duplicate payments or should expire once the initial payment is processed. Otherwise, two people from the same office can pay multiple times without knowing.
7 votes -
Allow for remove taking payments through virtual terminal.
Allow for you to remove access to take payments on Virtual Terminal or separate out the invoicing section. This will make the system more PCI Compliant in relation to invoicing where you aren't enter credit card information on your keyboard.
4 votes -
Save card on file request
Please consider adding a feature that allows merchants to request “card on file” authorization directly from customers. For example:
When we send a payment request or invoice, customers could have the option to check a box to securely save their card for future payments.
Alternatively, add a dedicated “request card on file” link or button we can send via email/SMS, so customers can enter their card details securely without us having to collect them by phone.
This would make it far more convenient for both merchants and customers, and streamline recurring or variable billing.
3 votes -
Print Receipts From Clover VT
Merchant is looking for the option to print a receipt when processing a payment on the Clover VT. Right now, the VT only offers the option to email the receipt or skip it altogether. Additionally, adding the ability to add other email addresses to receive a carbon copy, rather than just the owner’s email in the Clover dashboard.
3 votes -
Please allow keyed refunds in the clover dashboard virtual terminal.
Please allow keyed refunds in the clover dashboard virtual terminal. If the original sale is not allowing a refund, then I have to get the whole card number and key in the refund, however, I can't do that in the Clover virtual terminal. In the Vterm, the options are "Take payment" "Pre-authorization" "Invoice" "Card verification" "Recurring payment." Please add "issue refund" to these options.
3 votes -
I would like the qr codes on the payment receipt to accept both android and iphone users.
I would like to be able to accept payments from both iphone and android when using QR codes. It is very odd to have to inform the customers that if they want to use this convenient feature it is limited to only one type of smartphone. We are in a Lake Tahoe and we see a ton of tourists. Having to explain this is very redundant and sometimes very challenging when not everyone speaks English. Please update!! Thank you
3 votes -
Itemized Invoice Feature
Please have an itemized invoice feature available where merchants can select items from their inventory and list it out on their invoice. Currently, they need to manually type out the list of items they are selling in the Notes section.
2 votes -
Invoice Attachments
We would like to include photos or documents that would be sent with an Invoice as an attachment on the email. There should be a section to upload an Attachment file from a link or to browse our computer for the wanted file(s).
I see this done frequently with Quickbooks and other processing companies.
2 votes -
Customizable Field for Hosted Payment Page
The Hosted Payment Page needs to give the merchant the ability to add one or more customizable fields for the customer to input information into. For example, we have merchants who need to collect invoice numbers to match payments to the correct sale.
2 votes -
duplicate invoice
The invoice platform should allow to delete a duplicate invoices without sending notification to the customer. Currently the only way to remove a duplicate is by cancelling the invoice and the customer receives notification.
2 votesThank you for submitting your Idea to UserVoice.
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Recurring Payments through Hosted Payment Page (especially for non-profits)
The Hosted Payment Page should allow consumers to check a box or something like that to make the payment recurring. This will be especially useful for non-profits collecting donations. Many non-profit donation services offer this and if Clover could do it I can offer it as an alternative.
2 votes -
invoice
This is extremely important and functional. When creating an invoice on the dashboard it is important to be able to attach the items that are being sold to the invoice and once sold they be deducted from inventory count.
2 votesThank you for submitting your Idea to UserVoice.
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Carbon Copy Receipts for Virtual Terminal
On the Virtual Terminal, within the Clover Dashboard, you can choose to have a carbon copy emailed to the primary "owner" email address. I think it would be useful to be able to choose an email address where carbon copy receipts are sent to. For example, a business would like the carbon copy email to Accounts Receivable. The owners of businesses don't always track every transaction!
2 votesThank you for submitting your Idea to UserVoice.
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Why has the email address changed on the email receipts that we get?
We used to get the email address from the customer on the email receipt that we get from you. Two months it stopped showing up there. How can we get that function turned back on?
2 votesThank you for submitting your Idea to UserVoice.
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