32 results found
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Enable itemized line item export from the Orders report in the Sales Activity section
Currently, exporting the Orders report from the Sales Activity section only provides sales transaction-level data, without itemized line items. While the Item Sales report exists, it does not offer the level of detail some merchants require. This is especially true for non-profits that use variable-priced items and need to track each individual donation tied to a specific order. Including full line-item detail in the export would provide better visibility for reconciliation, donor tracking, and reporting.
5 votesThank you for submitting your Idea to UserVoice.
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Restrictions on discounted items
We are needing more controls in place for better management of discounts, in particular for employee discounts. It'd be helpful to either be able to implement controls to restrict which items can be discounted. Or alternatively, there be a separate list or page of items eligible for discounts by staff. This would be the only page where any employee can access without requiring a manager approval. In addition, be able to put in controls around limitations to minimize abuse of discount and theft.
5 votesThank you for submitting your Idea to UserVoice.
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Tap Use on CloverGo app for Android
For mobile jobs it would be very useful for the CloverGo app to be able to accept Tap card payments on the Android app. Currently it only works for the Apple app. There are many more Android users than Apple. No customer will ever want to manually enter their credit card information into my Android. Please further develop the Android Clover Go app.
3 votesThank you for submitting your Idea to UserVoice.
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Partial refund
We have the mobile card reader for our deliveries and you guys used to have an option for a partial refund now it’s just a full refund. Can we suggest a partial refund option to put in the next update please?
2 votesThank you for submitting your Idea to UserVoice.
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Tax
As a quick service venue we advertise out pricing inclusive of tax. It would be extremely helpful for Clover to be able to have pricing inclusive of tax that backs out the defined sales tax percentage. Currently we are having issues with the tax being added on a base price rounding oddly and making pricing off by a few cents. Even allowing a net price to a higher decimal would correct this.
2 votesThank you for submitting your Idea to UserVoice.
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Discounts available on the online menu
We need the ability to offer discounts online. Currently, discounts can only be applied directly on the POS by our employees. We would like the option to make discounts live on the online menu.
2 votesThank you for submitting your Idea to UserVoice.
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Remove or edit automatic service charge message on receipt
Currently when automatic gratuity is turned on, it shows in bold letters that it is charging for that gratuity with no option to turn this message off. Merchant would like to be able to remove the message or at least edit what the message says.
1 voteThank you for submitting your Idea to UserVoice.
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Adjust Tips after closeout
Recently with newer clover devices and with clover stations we can no longer use the sale app to do tip adjustments.
This means that we miss out on valuable tips if the batch closes before we can get them all in.
Is there a way to make the sale app compatible with all devices or some way to fix this issue.
Right now our only options are toTry running the transaction with the stores postal code ( while never works)
or ask Merchant services to do a courtesy processing that takes days and almost always ends in chargebacks of…1 voteThank you for submitting your Idea to UserVoice.
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Disable Manual Card Entry on ALL Clover devices
Only the full stations have this ability now. You should allow the merchant to completely disable the ability to key-in cards on all devices (compact, flex, mini). This can help businesses safeguard against fraudulent payments and prevent chargebacks. Currently, the merchant is at the mercy of their employees to not do this which can be risky.
1 voteThank you for submitting your Idea to UserVoice.
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Scalable Logo on Invoices
Scalable Logo on Invoices
Please allow uploaded logo to be sized proportionally to the invoice page.
I've uploaded different sized logo files and they all come out at the same very small size which cannot be recognized easily and is much smaller than the size of the heading at the top of the invoice.1 voteThank you for submitting your Idea to UserVoice.
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Clover correspondence via payment link
I am with an agent bank speaking on behalf of the client. Need a more professional salutation for the email notification from the Clover hosted payment page link. We are going to lose a new merchant if we cannot get this edited. We have been told it is not an editable field, that it is a Global Clover Setup. Our client received an email from his client asking if our card processing was legitimate because they didn't think a professional program would address a valued client as "Hey" Your payment has been received.
This needs to be taken seriously and…1 voteThank you for submitting your Idea to UserVoice.
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Ebt
There should be an option to enable manual card entry only for ebt, while keeping the credit , debit payment modes locked (tap ,swipe or chip )
1 voteThank you for submitting your Idea to UserVoice.
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duplicate invoice
The invoice platform should allow to delete a duplicate invoices without sending notification to the customer. Currently the only way to remove a duplicate is by cancelling the invoice and the customer receives notification.
1 voteThank you for submitting your Idea to UserVoice.
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Merchant Receipt for Clover Station
When the receipt prints, it used to also print a merchant receipt. With the latest update, the merchant receipt was taken away. We need that merchant receipt. Please put it back!
1 voteThank you for submitting your Idea to UserVoice.
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Pre Authorization
When using a card to start a tab/ Pre Authorization the pre auth amount should increase as the tab builds. For example if i start a tab and its $15 and you click the pre auth of $25 and save the card the next time they get a a drink or food the total would then be $35 but the pre auth is still @ $25. the pre auth should increase with the order amount and not stay at $25.
1 voteThank you for submitting your Idea to UserVoice.
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Ability for customers to add 3% to cover processing costs for non-profits/charities
There are other "donation portals" that serve the non-profit community that offer the ability for the customer to add 3% to cover the cost of processing. This would help us compete in the non-profit space. These portals also typically have a button that allows the customer to make their payment/donation recurring.
1 voteThank you for submitting your Idea to UserVoice.
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Merchant wants to have the Alphanumerical display showing when customer types in their PIN
Currently when customers are putting in their pin, it only shows numbers. Merchant says some of her customers use letters and would like that to show the T9 keypad just as a visual indication of what letters are being pressed.
1 voteThank you for submitting your Idea to UserVoice.
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1 vote
Thank you for submitting your Idea to UserVoice.
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Returns & Exchanges
The ability to do refunds by the item or exchanges in any capacity is a really basic POS function that is missing.
I just had to do a fake transaction to get the total of the returning items with taxes, and then do another fake transaction to get the total of the new items with taxes, and then calculate the difference with my calculator, and then do a manual refund for the difference. I also have to log that information separately, since clover isn't going to pass along what amount from that refund was taxes and what wasn't, I'll have…
1 voteThank you for submitting your Idea to UserVoice.
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Automatic Tax exemption on swiping of Food Stamp Payments EBT cards
Taxes on SNAP EBT 'Food Stamp Payment Cards' must be striked out "automatically to ZERO" during swiping up the cards. Until now we are doing it manualy (take out taxes) but we miss out on certain transactions during rush hours.
1 voteThank you for submitting your Idea to UserVoice.
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