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← Clover UserVoice

Payments

There are a lot of ways to take a payment. Let us know your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Discounts: Ideas related to Clover’s Discount feature.

Recurring Payments: Ideas relating to Clover’s Recurring Payments feature.

Refund/Exchange: Ideas relating to Clover's Refund & Exchange functionality.

Taxes: Ideas related to configuring, charging and managing taxes.

Tipping: Ideas relating to tipping.

Virtual Terminal: Ideas related to Clover’s Virtual Terminal

Voids: Ideas related to Clover’s voiding functionality.


Payments

Categories

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118 results found

  1. Note field needed in Payment Link

    Please add a note/order/invoice number field to the payment link feature. The information added to the field should also be available when looking at the transaction in the payment details section. How else is the merchant to know what the payment is for?

    14 votes
    1 comment  ·  Virtual Terminal  ·  Admin →
    How important is this to you?

  2. DON'T allow system to approve a payment for a debit card transaction that does NOT have enough funds to COVER the COMPLETE amount of the sa

    DO NOT alow system to APPROVE a debit card payment that does NOT have ALL the funds available to COVER the transaction... NEEDS to DECLINE ...

    NOT doing so... Causes BUSY clerks to MISS ALL the funds were not accounted for in APPROVAL

    AND - ALSO makes it so BANKS can use it as an excuse to collect an OVERDRAFT FEE from the Consumer
    I have a busy gas station that ran a transaction for $81.12

    The clerk ran the card and the customer left
    The Bookkeeper discovered a discrepancy that they were SHORT $79.42

    Was discovered the system approved…

    11 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  3. tax on gratuity

    The state of Tennessee is now charging taxes on mandatory gratuities or service charges. Most POS systems have updated to allow the users to add taxes to those fees (typically 18% or 20% gratuity) to pass the burden to the consumer. Clover has not added this option which is causing businesses using it to pay an additional tax amount each month. You will start to lose customers by not adding the option, I am sure.

    9 votes
    1 comment  ·  Taxes  ·  Admin →
    How important is this to you?

  4. The virtual terminal

    The Clover Virtual terminal should allow invoices to be closed out as paid in cash or check. When one of my businesses sends an invoice, they do not know what payment type the customer will want to use. I should not have to maintain two invoicing systems, and your invoicing system does not allow me to manage it properly.

    8 votes
    0 comments  ·  Virtual Terminal  ·  Admin →
    How important is this to you?

  5. Hosted Payment Page customization

    The Hosted Payment Page within Clover needs to have the option for a business to put exactly what the client is paying for on the HPP. For example, line items for options like invoice #, customer #, etc. These should be customizable & potentially made to be either optional or mandatory. Other Hosted payment page options have this.

    6 votes
    0 comments  ·  Virtual Terminal  ·  Admin →
    How important is this to you?

  6. PARTIAL REFUNDS !?!?!!? Still nothing after 2 years!?!?

    How is it that people have been asking for manual/partial refunds yet your company has yet to fix this simple issue that is avaible in other similar ECommerce products. I will be removing my accounts with you all this off-season if this is not added. As much as you are a nice product there are too many options in this market to pick from that are far less cumbersome to deal with when it comes to this COMMON/CONSTANT issue!

    5 votes
    0 comments  ·  Refund/Exchange  ·  Admin →
    How important is this to you?

  7. Partial Refunds on Payment links and HCO

    partial refunds within the Clover dashboard. As of the current system configuration, there are specific limitations related to partial refunds based on the transaction type:

    1. Virtual Terminal or Physical Clover Terminal Transactions:

    o You can process partial refunds for transactions conducted through the virtual terminal or a physical Clover terminal.

    o If a customer requests a partial refund for a charge made using either of these methods, you can initiate the refund directly from the Clover dashboard.

    1. Payment Links or HCO (Hosted Checkout) Transactions:

    o Unfortunately, partial refunds are not supported for transactions completed via payment links or HCO.

    o…

    5 votes
    0 comments  ·  Refund/Exchange  ·  Admin →
    How important is this to you?

  8. Alphabetical Search

    Please make the recurring payment page alphabetically by plan name! I'm not sure why it wouldn't have been built that way from the start.

    5 votes
    0 comments  ·  Recurring Payments  ·  Admin →
    How important is this to you?

  9. Customers setting up recurring payments

    I am able to send customers a link or a QR code to make a payment and/or donations but there is no options for them to set up a recurring payment and/or donation

    As a admin I able to do so but I would it be efficient and easier if a customer was able to set up a recurring payment on their own, make edits and cancel recurring payments

    4 votes
    0 comments  ·  Recurring Payments  ·  Admin →
    How important is this to you?

  10. Virtual Terminal/New Sale: Select from Items List in Clover Terminal

    For telephone purchases/payments, we would like the ability to pull/select from the Items list in the Clover Terminal into the New Sale on the Virtual Terminal. Should be able to show itemized list and total sale in the receipt sent to customer. Currently we can only enter a total sale amount, with a "Note for item or service" in a text box.

    4 votes
    0 comments  ·  Virtual Terminal  ·  Admin →
    How important is this to you?

  11. tip online order

    Being able to remove the tip options in online orders.

    4 votes
    0 comments  ·  Tipping  ·  Admin →
    How important is this to you?

  12. cash

    A system that tallies or knows how much cash is in the register. We have a cash and card-based business and we need to keep track of what's going in and out of the register especially when we have staff on shift

    4 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  13. Void Check Entries

    Please allow a way to void all types of entries including check payments. A check transaction was entered with an incorrect amount and there is no way for me to void, cancel, or refund it. This has caused my financial reports to be incorrect and is a major, major flaw. We must have a way to correct things on the back end.

    4 votes
    0 comments  ·  Voids  ·  Admin →
    How important is this to you?

  14. Custom fields - Hosted Payments Page Enhancements

    Is there an update on adding custom fields to the HPP? The support site indicated this enhancement would be coming Q3/Q4 2024, so just checking on the status. At a minimum, the ability to add an "invoice number" field (like what's on the VT) would allow more flexibility for many merchants. Thank you!

    3 votes
    0 comments  ·  Virtual Terminal  ·  Admin →
    How important is this to you?
    Submitted  ·  System responded

    Thank you for submitting your Idea to UserVoice.

  15. Void Cash Transaction

    Allow the ability to void a cash transaction. Currently, it can only be refunded. The transaction was accidental and therefore, no cash was exchanged so we cannot refund it.

    3 votes
    0 comments  ·  Voids  ·  Admin →
    How important is this to you?
    Submitted  ·  System responded

    Thank you for submitting your Idea to UserVoice.

  16. Void an Incorrect Refund

    We need a method to void an incorrect refund amount, ideally even if discovered after the customer has left. We have a case where store credit was given to the customer, but a partial credit card refund was also given. The partial credit card refund needs to be voided. No option to perform that was found.
    Thank you!

    3 votes
    0 comments  ·  Refund/Exchange  ·  Admin →
    How important is this to you?

  17. Payment Link should not allow duplicate payments

    A customer of mine was able to process duplicate payments for a payment link I sent them. They payment link should not allow duplicate payments or should expire once the initial payment is processed. Otherwise, two people from the same office can pay multiple times without knowing.

    3 votes
    0 comments  ·  Virtual Terminal  ·  Admin →
    How important is this to you?

  18. Extend Void and Refund timeframes for PIN Debit

    Extend Void and Refund timeframes for PIN Debit cards. The current timeframe is 25 minutes for refund and 2-3 minutes for void. It is very frustrating when the choice to refund is cash or giftcard. We are a hospital and do not use those methods. It was also very frustrating that this information with the timeframes is not listed in any FAQ on the Clover site. There is no way to adjust this in the system and the answer that was given is that the system is built this way. It was not this way a year ago. This is…

    3 votes
    0 comments  ·  Voids  ·  Admin →
    How important is this to you?

  19. Pause Individual Card

    Currently you can "pause" an entire plan, but not an individuals card. We should be able to "pause" an individuals card within a plan instead of having to delete it and then re-enter it. A "resume" date feature would be great with this also.

    3 votes
    0 comments  ·  Recurring Payments  ·  Admin →
    How important is this to you?

  20. Allow user to change customer facing text on hosted checkout screen. For example change "Your Order" to "Your Donation"

    Allow user to change customer facing text on hosted checkout screen. For example change "Your Order" to "Your Donation"
    Currently you can only change the header and footer info.

    3 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?
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