137 results found
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Exchanges with more flexibility
We use Clover for our retail business and would like more flexibility with exchanges. Many times, the exchange is not for an exact priced item. The work a round is time cumbersome - Issue an in-store credit, because sometimes the item can't be refunded. Create a new sale for the exchange for items and then pay via a split transaction of in-store credit and regular payment.
12 votesThank you for submitting your Idea to UserVoice.
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DON'T allow system to approve a payment for a debit card transaction that does NOT have enough funds to COVER the COMPLETE amount of the sa
DO NOT alow system to APPROVE a debit card payment that does NOT have ALL the funds available to COVER the transaction... NEEDS to DECLINE ...
NOT doing so... Causes BUSY clerks to MISS ALL the funds were not accounted for in APPROVAL
AND - ALSO makes it so BANKS can use it as an excuse to collect an OVERDRAFT FEE from the Consumer
I have a busy gas station that ran a transaction for $81.12The clerk ran the card and the customer left
The Bookkeeper discovered a discrepancy that they were SHORT $79.42Was discovered the system approved…
8 votesThank you for submitting your Idea to UserVoice.
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Ability to send Invoices by text from Clover go and Dashboard
Merchant would like the option to send invoices by text, not just email.
7 votesThank you for submitting your Idea to UserVoice.
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Add the option for the recipient of an invoice to add a tip!
I have a lot of clients in the service industry that use the Clover Invoice feature. However, one major frustration is that the recipients of these invoices cannot add a tip, and those in the service industry really rely on tips.
I see in another ticket titled "Include a "tip" section in an online invoice sent via virtual terminal/email," that somebody from Clover said "this feature is now live," but it doesn't seem to be.
Please add this option or please explain how to turn on this feature.
Thank you!
7 votesThank you for submitting your Idea to UserVoice.
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Allow more then one reminder to the client to pay their invoice.
Today you can only send one reminder to the client to pay their invoice. Most other providers allow you to send as many as needed to encourage payment.
Today you have to cancel an invoice after sending one reminder and create a new one. This is a waste of time.
7 votesThank you for submitting your Idea to UserVoice.
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Failed Invoices
Recurring payment invoices showing a "Failed" status should allow for in the view invoice the resulting bank code as to why it failed i.e. credit card expired, insufficient funds, closed account, etc. This gives me more insight into my customer so I can make decision on how I plan to rectify the account.
6 votesThank you for submitting your Idea to UserVoice.
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Note field needed in Payment Link
Please add a note/order/invoice number field to the payment link feature. The information added to the field should also be available when looking at the transaction in the payment details section. How else is the merchant to know what the payment is for?
5 votesThank you for submitting your Idea to UserVoice.
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invoice payment notifications
Currently the invoice payment notification only comes to the email owners account. It should be able to come to an email that the owner sets as the email. We have staff that sends out the invoices but the only way they know someone has paid is if the owner tells them they got the notification in their owners email box. This should be able to be set to go wherever the owner wants it, because this is inefficient for the owner otherwise.
5 votesThank you for submitting your Idea to UserVoice.
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tax on gratuity
The state of Tennessee is now charging taxes on mandatory gratuities or service charges. Most POS systems have updated to allow the users to add taxes to those fees (typically 18% or 20% gratuity) to pass the burden to the consumer. Clover has not added this option which is causing businesses using it to pay an additional tax amount each month. You will start to lose customers by not adding the option, I am sure.
5 votesThank you for submitting your Idea to UserVoice.
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The virtual terminal
The Clover Virtual terminal should allow invoices to be closed out as paid in cash or check. When one of my businesses sends an invoice, they do not know what payment type the customer will want to use. I should not have to maintain two invoicing systems, and your invoicing system does not allow me to manage it properly.
5 votesThank you for submitting your Idea to UserVoice.
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Allow Multiple Email Addresses for Single Invoice from Clover Dashboard
REQUESTING MULTIPLE "TO" EMAIL ADDRESSES FOR SINGLE INVOICES: Merchant with new CLOVER ACCOUNT is requesting the ability to send invoices to multiple email addresses for one customer, such as TO the APPROVAL MANAGER and ACCOUNTS PAYABLE. Merchant stated he CAN enter more than one email in the CUSTOMER app on Clover, but he said it is a show stopper if we can't sent out two emails at once.
5 votesThank you for submitting your Idea to UserVoice.
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Allow business to view invoice notes after billing client
Since the dashboard update this week, I can no longer view my "notes" on my invoice. This is directly impacting our work flow.
4 votesThank you for submitting your Idea to UserVoice.
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Customers setting up recurring payments
I am able to send customers a link or a QR code to make a payment and/or donations but there is no options for them to set up a recurring payment and/or donation
As a admin I able to do so but I would it be efficient and easier if a customer was able to set up a recurring payment on their own, make edits and cancel recurring payments
4 votesThank you for submitting your Idea to UserVoice.
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tip online order
Being able to remove the tip options in online orders.
4 votesThank you for submitting your Idea to UserVoice.
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Partial Refunds on Payment links and HCO
partial refunds within the Clover dashboard. As of the current system configuration, there are specific limitations related to partial refunds based on the transaction type:
- Virtual Terminal or Physical Clover Terminal Transactions:
o You can process partial refunds for transactions conducted through the virtual terminal or a physical Clover terminal.
o If a customer requests a partial refund for a charge made using either of these methods, you can initiate the refund directly from the Clover dashboard.
- Payment Links or HCO (Hosted Checkout) Transactions:
o Unfortunately, partial refunds are not supported for transactions completed via payment links or HCO.
o…
4 votesThank you for submitting your Idea to UserVoice.
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Alphabetical Search
Please make the recurring payment page alphabetically by plan name! I'm not sure why it wouldn't have been built that way from the start.
4 votesThank you for submitting your Idea to UserVoice.
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cash
A system that tallies or knows how much cash is in the register. We have a cash and card-based business and we need to keep track of what's going in and out of the register especially when we have staff on shift
4 votesThank you for submitting your Idea to UserVoice.
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Note For Item or Service Field
Currently when a merchant inputs data into the "Note for item or service" field, this data passes to the cardholder. However, the data does NOT flow through to the merchant's reporting. I have a client who inputs the date of the event for their catering invoices in this field. When they go back later to tie the transaction to an event, they are unable to do so because the Note field in blank in the reporting.
4 votesThank you for submitting your Idea to UserVoice.
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Open Orders
As part of our catering operations, we need the ability to view OPEN Orders that were entered at least 12 months in the past. We’ve been using the Clover system for four years, and until September 2024, we could access all open orders regardless of their age. However, we are now limited to viewing open orders that are 30 days old or less.
This limitation creates significant challenges for our catering business. When customers call to make changes to catering orders placed more than 30 days ago, we’re unable to view or modify those orders in the system. Instead, we…
3 votesThank you for submitting your Idea to UserVoice.
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Void Cash Transaction
Allow the ability to void a cash transaction. Currently, it can only be refunded. The transaction was accidental and therefore, no cash was exchanged so we cannot refund it.
3 votesThank you for submitting your Idea to UserVoice.
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