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Payments

There are a lot of ways to take a payment. Let us know your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Discounts: Ideas related to Clover’s Discount feature.

Recurring Payments: Ideas relating to Clover’s Recurring Payments feature.

Refunds/Exchanges: Ideas relating to Clover's Refund & Exchange functionality.

Taxes: Ideas related to configuring, charging and managing taxes.

Tipping: Ideas relating to tipping.

Virtual Terminal: Ideas related to Clover’s Virtual Terminal

Voids: Ideas related to Clover’s voiding functionality.


Payments

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189 results found

  1. Hello, a lot of my staff are being stiffed due to the current set up of the tip options in Clover. The tip is only charging tip amount based off of the transaction rather than the whole bill.
    Ex. $100 Bill: Customer pays $90 Cash, $10 card. Recommended gratuity amount will be based on the $10 amount ONLY resulting in a $2 tip for a $100 bill.

    6 votes

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    0 comments  ·  Tipping  ·  Admin →
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  2. When a merchant sends out an invoice and someone either walks in and pays by card in person or provides a check/cash, there is not a way to indicate the invoice was paid by another means. The only option in Clover is to Void the invoice, which messes up the record keeping for the business.

    10 votes

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  3. Support split payments on Clover Go. I see there is also a feature in the works to allow Gift Cards on Clover Go, and this will be critical to ship with that since Gift Cards often do not cover the whole transaction balance.

    2 votes

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    1 comment  ·  Other  ·  Admin →
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  4. Add the QR code or link for Paypal/Venmo to invoices or payment links or even hosted checkout.

    8 votes

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    0 comments  ·  Other  ·  Admin →
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  5. Need to have capability for Wallet Pass to Initiate Rewards and Redeem Rewards directly from Clover POS Rewards Program. Business can be added to Apple and Google Wallets so clientele who use those wallets can see the business and handle Rewards through this capability.

    2 votes

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  6. Allow online order tips to default to chosen employee. As of 7/28/26, it defaults to the owner with no way to change this. This messes up payroll and shows income being attributed to the owner in an incorrect way.

    2 votes

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    0 comments  ·  Tipping  ·  Admin →
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  7. Receipts for refunds posted on the dashboard virtual terminal should be emailed to customers. Currently no receipt is emailed. Crazy.

    2 votes

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  8. In order for Clover to work in grocery or C Store, we must have the ability to separate EBT eligible items in Clover and automatically remove taxes on those EBT items when someone is paying with EBT. Then, they should have the option to pay for the rest of the non ebt items with another form of payment. Otherwise it is a manual process of creating two orders.

    8 votes

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    0 comments  ·  Taxes  ·  Admin →
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  9. Currently, customers are not able to add a tip when paying with a gift card. This creates friction at checkout, especially for service-based businesses such as restaurants, cafés, and salons where tipping is expected.

    Other POS systems allow customers to add a tip using the remaining gift card balance when sufficient funds are available.

    We would like Clover to support tipping on gift cards, with the tip deducted from the card balance just like a regular payment.

    Benefits:
    • Better customer experience
    • Increased employee tips
    • Faster checkout process
    • More competitive feature vs other POS systems

    This feature…

    7 votes

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    0 comments  ·  Tipping  ·  Admin →
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  10. Our customers pay a deposit to schedule their events. The new estimate/catering tool forces the customer to pay in full. We need the option to make a deposit or partial payments. Leave it open for a % since all companies are different.

    4 votes

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    0 comments  ·  Other  ·  Admin →
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  11. It would be great if clover kiosk can work with cash discount pricing to offer another angle to help sell it

    4 votes

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    0 comments  ·  Discounts  ·  Admin →
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  12. If a payment trx. took place and then subsequently voided then the printed receipt should not mention "Credit Card Sale". Its misleading.

    It should print 2 separate receipts. One for Payment(indicating a positive amount) & the other one for Void (indicating a negative amount).

    2 votes

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    0 comments  ·  Voids  ·  Admin →
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  13. There should be an option so that discounts can be automatically applied when the customer name is added. We have many reoccurring customers that always get a certain discount amount. As it stands, you have to add the customer name, then you have to apply the discount. It would be nice to only have to add the customer name and the discount is automatically applied to the order.

    1 vote

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    0 comments  ·  Discounts  ·  Admin →
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  14. System should allow exchange for a different amount not just for the same price items

    1 vote

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  15. When a customer is paying with cash, the Quick Cash Tender buttons should display $5, $10, and $20. Following a recent update, the $20 button is replaced with a $15 option for transactions under $10.

    While I understand the reasoning behind adding a $15 option, it does not make much practical sense. For example, if a customer's total is $7, it would be unusual for them to pay with both a $10 and a $5 bill. In most cases, a customer is more likely to hand the cashier a $20 bill.

    The $20 Quick Cash Tender option should always remain…

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  16. For the Healthcare service plan, there should be a customizable option under Ecommerce to add patient specific data elements. (Patient ID, Acct #, ect. )

    2 votes

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  17. It would be great to see what payments happened offline through the web portal. It would be immensely helpful when companies with multiple locations receive notice of offline payments having been made.

    This way we can verify that everything held was processed correctly and reflecting in our totals without having to go to each site and view the transactions ourselves manually.

    2 votes

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    0 comments  ·  Other  ·  Admin →
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  18. Ontario provides a point-of-sale rebate of the 8% provincial portion of the HST for all Ontarians on specific items such as:

    books
    children’s clothing and footwear
    children’s car seats and car booster seats
    diapers
    qualifying food and beverages
    newspapers

    In the food and beverage category, qualifying prepared food and beverages that are ready for immediate consumption and are sold for a total price of $4 or less are to be charged only 5% tax instead of 13%. because this tax rule is dependent on the subtotal of the whole order and not each individual item, it makes calculating the taxes…

    1 vote

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    0 comments  ·  Taxes  ·  Admin →
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  19. allow taxes to be assigned based on order type. Example all to go orders are not taxed, all dine in orders are taxed

    2 votes

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    1 comment  ·  Taxes  ·  Admin →
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  20. We have a few "in house" accounts with a custom tender that are used for the accountant to send monthly bills out. but the people like to tip and they like to put the tip on their accounts. we would really like to give them this ability and put up a tip screen that would let them tip the server and then those tips be posted in the server's tips for the end of the night.

    2 votes

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    0 comments  ·  Tipping  ·  Admin →
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