116 results found
-
Ability to send Invoices by text from Clover go and Dashboard
Merchant would like the option to send invoices by text, not just email.
6 votesThank you for submitting your Idea to UserVoice.
-
Add the option for the recipient of an invoice to add a tip!
I have a lot of clients in the service industry that use the Clover Invoice feature. However, one major frustration is that the recipients of these invoices cannot add a tip, and those in the service industry really rely on tips.
I see in another ticket titled "Include a "tip" section in an online invoice sent via virtual terminal/email," that somebody from Clover said "this feature is now live," but it doesn't seem to be.
Please add this option or please explain how to turn on this feature.
Thank you!
5 votesThank you for submitting your Idea to UserVoice.
-
Open Orders
As part of our catering operations, we need the ability to view OPEN Orders that were entered at least 12 months in the past. We’ve been using the Clover system for four years, and until September 2024, we could access all open orders regardless of their age. However, we are now limited to viewing open orders that are 30 days old or less.
This limitation creates significant challenges for our catering business. When customers call to make changes to catering orders placed more than 30 days ago, we’re unable to view or modify those orders in the system. Instead, we…
2 votesThank you for submitting your Idea to UserVoice.
-
Void Cash Transaction
Allow the ability to void a cash transaction. Currently, it can only be refunded. The transaction was accidental and therefore, no cash was exchanged so we cannot refund it.
2 votesThank you for submitting your Idea to UserVoice.
-
Utilizing Fraud Tools with COLO results in a high rate of decline/abandonment. .
The QR Code order page doesn't even have a field for street address. Therefore, enabling AVS with street address results in a high rate of decline/abandonment. Same with ApplePay/Android Pay which don't require AVS or CVV. All Contactless payments in COLO decline with Fraud Tools enabled.
1 voteThank you for submitting your Idea to UserVoice.
-
Payment Link should not allow duplicate payments
A customer of mine was able to process duplicate payments for a payment link I sent them. They payment link should not allow duplicate payments or should expire once the initial payment is processed. Otherwise, two people from the same office can pay multiple times without knowing.
2 votesThank you for submitting your Idea to UserVoice.
-
Add inventory items to an invoice
(optional) public description field
2 votesThank you for submitting your Idea to UserVoice.
-
Virtual Terminal/New Sale: Select from Items List in Clover Terminal
For telephone purchases/payments, we would like the ability to pull/select from the Items list in the Clover Terminal into the New Sale on the Virtual Terminal. Should be able to show itemized list and total sale in the receipt sent to customer. Currently we can only enter a total sale amount, with a "Note for item or service" in a text box.
3 votesThank you for submitting your Idea to UserVoice.
-
Separate Customer Profiles w/ Shared Phone, Email and CC info.
We need the ability to create separate customer profiles, even if they share the same phone number, email and/or CC info. Currently, when we create a new profile in the 'Customers' app and process a sale, adding the same phone number or credit card to another profile causes the system to merge the profiles. This overwrites data and links them as the same profile, depending on which one is edited and saved. We need the profiles with shared phone or card info, etc. to remain distinct and not merge automatically.
*Currently using the Payments service plan.
1 voteThank you for submitting your Idea to UserVoice.
-
Customer web page to sign up for recurring payments
Please create a way for customers to sign up for a recurring payment plan online.
Our retail store has a subscription-based club, and we'd like to use the recurring payments feature to take payment and manage the club.
I'd like to integrate this with our website, or for Clover to offer a webpage (similar to hosted checkout) where customers can sign up for the program. This would allow us to market the program and customers to sign up independently, without visiting or calling the store.
Currently, customers cannot sign up for the program on their own. The only way is…
1 voteThank you for submitting your Idea to UserVoice.
-
Use of TA Tokens in the VT
merchant would like the VT to use and store TA tokens because they export the authorizations and run them through an API.
1 voteThank you for submitting your Idea to UserVoice.
-
Invoices
When searching for invoices, whether in the online dashboard or on the Clover Go app, the selected invoice only gives the sent/due dates, customer name/email, and the subtotal. We need to be able to search for and see what was invoiced. This reporting feature is woefully vague. The only way to see what was invoiced is once it has been paid for which does no good for invoices that are still pending.
1 voteThank you for submitting your Idea to UserVoice.
-
Customers setting up recurring payments
I am able to send customers a link or a QR code to make a payment and/or donations but there is no options for them to set up a recurring payment and/or donation
As a admin I able to do so but I would it be efficient and easier if a customer was able to set up a recurring payment on their own, make edits and cancel recurring payments
3 votesThank you for submitting your Idea to UserVoice.
-
Shared Tip between multiple servers
My restaurant has a banquet space that hosts large parties where multiple servers are assigned to one check. The charged tip, however, will be assigned to only one server. I need to have the ability to share that tip between multiple servers. The server who ends up with the entire tip has overstated tips for their shift and the other server(s) have no tip recorded for their shift. I would request a way to reassign a portion of a charged tip.
1 voteThank you for submitting your Idea to UserVoice.
-
Allow Cash as a tender type on Virtual Terminal
Merchant wants to be able to select cash as a tender type on Virtual Terminal. Currently VT only allows card or check which makes sending receipts to customers impossible when they pay cash.
2 votesThank you for submitting your Idea to UserVoice.
-
Note field needed in Payment Link
Please add a note/order/invoice number field to the payment link feature. The information added to the field should also be available when looking at the transaction in the payment details section. How else is the merchant to know what the payment is for?
2 votesThank you for submitting your Idea to UserVoice.
-
ACH Recurring Payments doesn't have Puerto Rico as an ID State or as a State in general
We have clients in our facilities in Puerto Rico who are very interested in using the new feature of ACH payments on recurring payments. But when they actually tried to use it in the states and the ID state, Puerto Rico (PR) is not included. Making it clear that Clover does not have this type of update for Puerto Rican customers. Please include this.
1 voteThank you for submitting your Idea to UserVoice.
-
DON'T allow system to approve a payment for a debit card transaction that does NOT have enough funds to COVER the COMPLETE amount of the sa
DO NOT alow system to APPROVE a debit card payment that does NOT have ALL the funds available to COVER the transaction... NEEDS to DECLINE ...
NOT doing so... Causes BUSY clerks to MISS ALL the funds were not accounted for in APPROVAL
AND - ALSO makes it so BANKS can use it as an excuse to collect an OVERDRAFT FEE from the Consumer
I have a busy gas station that ran a transaction for $81.12The clerk ran the card and the customer left
The Bookkeeper discovered a discrepancy that they were SHORT $79.42Was discovered the system approved…
5 votesThank you for submitting your Idea to UserVoice.
-
Tipping based per transaction vs. on total ticket amount
Hello,
It has become aware that when splitting a ticket for a group who would like to pay separately, it calculated the suggested tip amount based on the total ticket and not their individual portion. This has created awkward situations at the end of our guest experience, in which they assume we are asking for a much larger tip than appropriate, Especially if it is a large group over 4 people. This only seems to happen on the large Station model and not the handhelds. I will be shopping for other POS systems.1 voteThank you for submitting your Idea to UserVoice.
-
Void an Incorrect Refund
We need a method to void an incorrect refund amount, ideally even if discovered after the customer has left. We have a case where store credit was given to the customer, but a partial credit card refund was also given. The partial credit card refund needs to be voided. No option to perform that was found.
Thank you!1 voteThank you for submitting your Idea to UserVoice.
- Don't see your idea?