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Payments

There are a lot of ways to take a payment. Let us know your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Discounts: Ideas related to Clover’s Discount feature.

Recurring Payments: Ideas relating to Clover’s Recurring Payments feature.

Refund/Exchange: Ideas relating to Clover's Refund & Exchange functionality.

Taxes: Ideas related to configuring, charging and managing taxes.

Tipping: Ideas relating to tipping.

Virtual Terminal: Ideas related to Clover’s Virtual Terminal

Voids: Ideas related to Clover’s voiding functionality.


Payments

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47 results found

  1. Our payment receipts suddenly started printing "You Saved $0" at the bottom and there is not feature to turn it off. We do not use cash discount and do not want this on the receipt. Please roll back the update or add a feature to remove this from receipts.

    3 votes

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    1 comment  ·  Other  ·  Admin →
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  2. Need to see transaction detail reporting at multi location level. Sales Activity> transactions- and combine all types/ refunds voids. instead of going to all Loction an running daily

    2 votes

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  3. Requesting an option to disable cash as a tender on the Clover Flex when it is not needed. When a cash drawer is not available for the hand held device, then looking to have an option to disable cash as a tender.

    3 votes

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  4. We need the ability to print a receipt if the customer asks for one. However, generally we want to skip the receipt screen. We do not want receipts to automatically print.

    There are 3 prompts after the payment has been processed that we would like to have removed if possible.

    Those 3 prompts are "how would you like your receipt", #2 is Thanks for visiting, and #3 is Payment Complete Done/Print.

    We need to bypass all of those and go right to the next transaction.

    1 vote

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  5. Client uses the Transactions report to reconcile Service Charges by card type which the Orders App does not have a drop-down for. Transactions Report is line by line transaction information and the field (service charge) is empty when the report is exported. If the column is there the data should populate to the field for a single place to pull reporting for line by line transactions. This would provide merchants one place to pull transaction information instead of looking in multiple applications. Thank you...

    1 vote

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  6. Please place invoice notes on the payment receipt that is sent to customer after a successful Invoice payment .

    1 vote

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  7. Ability in settings to round up or down to the nearest $.05 due to the penny being phased out.

    1 vote

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  8. Please allow for Merchants to send Recurring Payment links to their customers and their customers enter all their own card information. I'm running into this Clover limitation as I work to win business from competitors. With Clover if the Merchant has 100 recurring paying clients our Merchant has to get the card info and enter it manually for all 100 clients. With competitors, Merchants simply setup the recurring payment and send a link and the customer enters their card information.

    1 vote

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  9. I have a lot of client sthat use xxxx and are able to add a quantity to their QR Codes. So If the customer want s to buy multiple of the what is on QR code, When they scan it, they are able to put a quantity and it will calculate the total.

    1 vote

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  10. One of my company's merchant IDs has more than 50 employees attached to it where they can issue invoices to customers for payment. However, as an Admin, I cannot tell which employee issued the invoice to the customer. Would be nice to see on the invoice screen which employees are issuing invoices to customers. It is rather time consuming trying to figure out which employee issued which invoice.

    1 vote

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  11. As soon as you enter the payment amount, these options for Google pay, Apple Pay, Samsung Pay, pop up, giving the customer the impression that this link is for these payment options. They do not go further, click on one of them and because most of the customers never set up theri Google Pay, Apple Pay or Samsung Pay account, payment gets rejected and we do not get payment, you do not get your fees.

    We did not ask for these enhancements, which are affecting our business revenue, and if you want to provide these options, do not mix with…

    1 vote

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  12. Hosted Payment Page and Web Page Customization for Multi-channel. For example:

    1. For donations, multi payment options on webpage for one time or recurring payments with variable dollar amount, and occurrences.
    2. Reporting to export ALL data collected on HPP, Web Form or Page.
    3. Create customizable fields for "Private Event" request form for restaurant with notification feature.
    4. Custom fields for Business Wholesale with ability to export invoice number, customer name in reporting.
    1 vote

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  13. My business model is mostly recurring membership-based. Clover does not give me the option to send a link to collect my clients' card information to create a recurring membership. If I want to create a recurring payment process, I would have to be face-to-face with my client to collect their card information. Why can't I send them a link so they can enter their card information and allow me to create their recurring membership? In 2025, this is the opposite of efficiency, and if I can't have that, then it is a deal-breaker.

    1 vote

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  14. For mobile jobs it would be very useful for the CloverGo app to be able to accept Tap card payments on the Android app. Currently it only works for the Apple app. There are many more Android users than Apple. No customer will ever want to manually enter their credit card information into my Android. Please further develop the Android Clover Go app.

    5 votes

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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  15. When we remove the tax from an order, it removes the tax on the receipt entirely rather than showing that $0 was collected from tax. Please include tax on the printed receipt as $0 when tax is removed from an order

    1 vote

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    0 comments  ·  Taxes  ·  Admin →
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  16. Please go back to listing Customers on the Station duo Alphabetically or atleast give options to do so. Also, go back to the previous version where you could see the amount of cash back to give to customers before printing a receipt or not. The new updated versions is not user friendly.

    2 votes

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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  17. We are an iso and have many merchants using this system. When they are billed for Clover services, they get billed at random times ! Is there way to setup recurring billing to bill merchants either at the end of month or at the beginning of the month ? Having random billing creates discrepancies. Thank you !

    1 vote

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  18. Recently there has been an update which took away employee access to be able to create a payment link and now only admins can create a payment link. This is very inconvenient as a lot of offices want several employees to be able to create and send a payment link to a patient/costumer and it is not reasonable to make every employee an admin on the software. Please bring back the ability for employee roles to be able to create a payment link.

    1 vote

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  19. When using a QR to pay, it would help to have sales tax to be collected and the option for customers to leave a tip.

    When you receive a sale through email from a customer is shows the "sales tax $0.00 dollars collected every time, however there is no option to add this to the QR code settings. Misleading and disappointed.

    1 vote

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  20. Please re-add the option to skip CVV for all the Clover devices. Merchant services can't provide the CVV or the billing address of the customers. And "we" the merchants don't have any contact information for must of the customers that we provide goods/services to, for its not apart of our operations to retrieve that information.

    0 votes

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