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← Clover UserVoice

Payments

There are a lot of ways to take a payment. Let us know your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Discounts: Ideas related to Clover’s Discount feature.

Recurring Payments: Ideas relating to Clover’s Recurring Payments feature.

Refund/Exchange: Ideas relating to Clover's Refund & Exchange functionality.

Taxes: Ideas related to configuring, charging and managing taxes.

Tipping: Ideas relating to tipping.

Virtual Terminal: Ideas related to Clover’s Virtual Terminal

Voids: Ideas related to Clover’s voiding functionality.


Payments

Categories

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45 results found

  1. DON'T allow system to approve a payment for a debit card transaction that does NOT have enough funds to COVER the COMPLETE amount of the sa

    DO NOT alow system to APPROVE a debit card payment that does NOT have ALL the funds available to COVER the transaction... NEEDS to DECLINE ...

    NOT doing so... Causes BUSY clerks to MISS ALL the funds were not accounted for in APPROVAL

    AND - ALSO makes it so BANKS can use it as an excuse to collect an OVERDRAFT FEE from the Consumer
    I have a busy gas station that ran a transaction for $81.12

    The clerk ran the card and the customer left
    The Bookkeeper discovered a discrepancy that they were SHORT $79.42

    Was discovered the system approved…

    11 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  2. cash

    A system that tallies or knows how much cash is in the register. We have a cash and card-based business and we need to keep track of what's going in and out of the register especially when we have staff on shift

    4 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  3. Allow user to change customer facing text on hosted checkout screen. For example change "Your Order" to "Your Donation"

    Allow user to change customer facing text on hosted checkout screen. For example change "Your Order" to "Your Donation"
    Currently you can only change the header and footer info.

    3 votes
    0 comments  ·  Other  ·  Admin →
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  4. Assign Cash Drawer to Specific User

    For accountability purposes, all other POS systems allow you to assign the cash drawer to yourself when you start your shift so that it will only open for your login. Others can still use the terminal for transactions, but if they hit cash as a payment method the drawer will not open for them, ensuring no one else has access to your assign cash bank. At the end of your shift, you unassign the drawer from your login so whoever is coming on after you can put their bank in the drawer and do the same. This is a basic…

    2 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?
    Submitted  ·  System responded

    Thank you for submitting your Idea to UserVoice.

  5. Separate Customer Profiles w/ Shared Phone, Email and CC info.

    We need the ability to create separate customer profiles, even if they share the same phone number, email and/or CC info. Currently, when we create a new profile in the 'Customers' app and process a sale, adding the same phone number or credit card to another profile causes the system to merge the profiles. This overwrites data and links them as the same profile, depending on which one is edited and saved. We need the profiles with shared phone or card info, etc. to remain distinct and not merge automatically.

    *Currently using the Payments service plan.

    2 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?
    Submitted  ·  System responded

    Thank you for submitting your Idea to UserVoice.

  6. interac surcharge

    I recently changed from a 3rd party app in Clover to Clover's built-in surcharge functionality for interac and credit transactions. The credit portion works perfectly, the surcharge is always charged on credit transitions (tap or not). HOWEVER, your interac functionality is faulty! It will not charge the surcharge on tap transactions, it only charges on transactions where the customer inserts their card. This is a bug in my mind! Why would we not want surcharge applied to all interac transactions? The 3rd party app did so, so it's not a interac rule. It's clearly a bug in your software. Please…

    2 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  7. Ability to Manually Enter a Card On A Clover Compact, When doing an Authorization Only

    Why doesn't a Clover Compact allow for manually keyed in transaction, when attempting an Authorization Only? This is supported on all other devices.

    2 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  8. Automatically Select Credit when Card is Inserted through the Payment Device

    On the register app, the merchant needs to select tender, but some customers inserts their cards in the payment device such as mini on Clover Duo before the merchant makes the tender selection. Please program the device in a way that when the card is inserted, the tender type will be automatically credit card or the merchant can simply hit the confirm button to proceed with the credit card sale. Currently, when the card holder inserts their card before the tender type is selected, the merchant facing screen waits for the merchant to select the tender and the card holder…

    2 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  9. Clover should give an option to change the long receipt barcode into fewer numbers.

    Clover should give an option to change the long receipt barcode into fewer numbers. I have to note down the transaction ID or barcode for review purposes later on. Printing out is impossible. It is much better to key a few numbers then I can pull the previous transaction again whenever I need quickly.

    2 votes
    0 comments  ·  Other  ·  Admin →
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  10. get rid of thanks for visiting screen

    Get rid of the Thanks for Visiting Screen, after a transaction is approved. Or at least make it customizable or optional.

    2 votes
    0 comments  ·  Other  ·  Admin →
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  11. Transaction number

    Merchant would like transaction number to start at 00001 instead of 0000 or have option to set what number the transaction number starts with.

    2 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  12. Add contactless capability to the Solo!!

    Add Contactless capability to the Solo

    2 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  13. Clover Go Tap to Pay

    Allow Tap to Pay option in Clover Go to be enabled by the employees and not just the account owner. Clover account owners may not always use an iPhone and to restrict enabling this option to just the owner can restrict employees from using the Tap to Pay feature.

    2 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  14. AVS

    Clover Online Ordering - need to be able to capture cardholder address so AVS can be performed.

    1 vote
    Deferred  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  15. round amound when paying with cash

    For cash payments, we have found that prices are not rounded.

    For example, a purchase of $1.27 rounded up to $1.30 or

    When refunding, instead of $3.02, round up to $3 or instead of $2.78, round up to $2.80.

    This worked very well on our old cash register system.

    1 vote
    Not at this time  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  16. Feedback for Limiting Employees on Payments Plan

    On the Feb 2025 roadmap call, Clover hinted that the number of employees on the Payments plan would be limited sometime during the second half of 2025 because that's what the competition does. PLEASE thoughtfully consider how this is executed as ISOs and Agents typically have employee sign-ins to merchants as Admins in order to provide a high level of support. A SuperUser view or permission for certain emails to be added outside of the employee "count" would be a solution.

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?
    Submitted  ·  System responded

    Thank you for submitting your Idea to UserVoice.

  17. Faster tap to pay

    Right now, the Clover device makes you select a tip before instructing you to insert or tap your card . We can speed the process up by just inserting the card at any point right now —-but the tap feature, which is what everybody is gravitating towards now, is not activated until after the tip is selected. In fast environments when a bartender puts the flex down for the customer, the customer is selecting the tip button and walking away. So not only is there a speed component that’s better with toast, but there is a liability component that doesn’t…

    1 vote
    Deferred  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  18. Tap pay signature

    Your company doesn’t offer a signature option if the customer does in fact use the tap to pay option. I have had disputes over transaction and feel that a signature option for this could be another layer of protection for the retailer.

    1 vote
    Deferred  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  19. Pre-Authorization Signature

    I take Pre-Authorizations at my business as a for of deposit holding the rental equipment.
    I would like to be able to have a signature pop-up for a Pre-Authorization authorizing that the customer will allow a transaction to be made on this pre-auth in the instance they do not return or return with rental equipment that has been damaged. More security for the retailer if disputed by the customer

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?
    Submitted  ·  System responded

    Thank you for submitting your Idea to UserVoice.

  20. Surcharge Processing

    While performing a sale the device displays the price + the surcharge amount, prior to the card being processed. This confuses customer's who are using a debit card as they think they are having the surcharge applied to their transactions.

    The net sale and receipt will show that the surcharge was not applied but the process is confusing and irritating to the customer and merchant.

    A suggested solution is to add "only applied to credit cards, not debit cards" after "+$xx merchant credit card surcharge".

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?
    Submitted  ·  System responded

    Thank you for submitting your Idea to UserVoice.

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