116 results found
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Exchanges with more flexibility
We use Clover for our retail business and would like more flexibility with exchanges. Many times, the exchange is not for an exact priced item. The work a round is time cumbersome - Issue an in-store credit, because sometimes the item can't be refunded. Create a new sale for the exchange for items and then pay via a split transaction of in-store credit and regular payment.
11 votesThank you for submitting your Idea to UserVoice.
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Ability to send Invoices by text from Clover go and Dashboard
Merchant would like the option to send invoices by text, not just email.
6 votesThank you for submitting your Idea to UserVoice.
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Allow more then one reminder to the client to pay their invoice.
Today you can only send one reminder to the client to pay their invoice. Most other providers allow you to send as many as needed to encourage payment.
Today you have to cancel an invoice after sending one reminder and create a new one. This is a waste of time.
6 votesThank you for submitting your Idea to UserVoice.
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Add the option for the recipient of an invoice to add a tip!
I have a lot of clients in the service industry that use the Clover Invoice feature. However, one major frustration is that the recipients of these invoices cannot add a tip, and those in the service industry really rely on tips.
I see in another ticket titled "Include a "tip" section in an online invoice sent via virtual terminal/email," that somebody from Clover said "this feature is now live," but it doesn't seem to be.
Please add this option or please explain how to turn on this feature.
Thank you!
5 votesThank you for submitting your Idea to UserVoice.
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DON'T allow system to approve a payment for a debit card transaction that does NOT have enough funds to COVER the COMPLETE amount of the sa
DO NOT alow system to APPROVE a debit card payment that does NOT have ALL the funds available to COVER the transaction... NEEDS to DECLINE ...
NOT doing so... Causes BUSY clerks to MISS ALL the funds were not accounted for in APPROVAL
AND - ALSO makes it so BANKS can use it as an excuse to collect an OVERDRAFT FEE from the Consumer
I have a busy gas station that ran a transaction for $81.12The clerk ran the card and the customer left
The Bookkeeper discovered a discrepancy that they were SHORT $79.42Was discovered the system approved…
5 votesThank you for submitting your Idea to UserVoice.
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The virtual terminal
The Clover Virtual terminal should allow invoices to be closed out as paid in cash or check. When one of my businesses sends an invoice, they do not know what payment type the customer will want to use. I should not have to maintain two invoicing systems, and your invoicing system does not allow me to manage it properly.
5 votesThank you for submitting your Idea to UserVoice.
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tip online order
Being able to remove the tip options in online orders.
4 votesThank you for submitting your Idea to UserVoice.
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Allow Multiple Email Addresses for Single Invoice from Clover Dashboard
REQUESTING MULTIPLE "TO" EMAIL ADDRESSES FOR SINGLE INVOICES: Merchant with new CLOVER ACCOUNT is requesting the ability to send invoices to multiple email addresses for one customer, such as TO the APPROVAL MANAGER and ACCOUNTS PAYABLE. Merchant stated he CAN enter more than one email in the CUSTOMER app on Clover, but he said it is a show stopper if we can't sent out two emails at once.
4 votesThank you for submitting your Idea to UserVoice.
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Failed Invoices
Recurring payment invoices showing a "Failed" status should allow for in the view invoice the resulting bank code as to why it failed i.e. credit card expired, insufficient funds, closed account, etc. This gives me more insight into my customer so I can make decision on how I plan to rectify the account.
4 votesThank you for submitting your Idea to UserVoice.
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Alphabetical Search
Please make the recurring payment page alphabetically by plan name! I'm not sure why it wouldn't have been built that way from the start.
4 votesThank you for submitting your Idea to UserVoice.
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Customers setting up recurring payments
I am able to send customers a link or a QR code to make a payment and/or donations but there is no options for them to set up a recurring payment and/or donation
As a admin I able to do so but I would it be efficient and easier if a customer was able to set up a recurring payment on their own, make edits and cancel recurring payments
3 votesThank you for submitting your Idea to UserVoice.
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Virtual Terminal/New Sale: Select from Items List in Clover Terminal
For telephone purchases/payments, we would like the ability to pull/select from the Items list in the Clover Terminal into the New Sale on the Virtual Terminal. Should be able to show itemized list and total sale in the receipt sent to customer. Currently we can only enter a total sale amount, with a "Note for item or service" in a text box.
3 votesThank you for submitting your Idea to UserVoice.
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PARTIAL REFUNDS !?!?!!? Still nothing after 2 years!?!?
How is it that people have been asking for manual/partial refunds yet your company has yet to fix this simple issue that is avaible in other similar ECommerce products. I will be removing my accounts with you all this off-season if this is not added. As much as you are a nice product there are too many options in this market to pick from that are far less cumbersome to deal with when it comes to this COMMON/CONSTANT issue!
3 votesThank you for submitting your Idea to UserVoice.
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Partial Refunds on Payment links and HCO
partial refunds within the Clover dashboard. As of the current system configuration, there are specific limitations related to partial refunds based on the transaction type:
- Virtual Terminal or Physical Clover Terminal Transactions:
o You can process partial refunds for transactions conducted through the virtual terminal or a physical Clover terminal.
o If a customer requests a partial refund for a charge made using either of these methods, you can initiate the refund directly from the Clover dashboard.
- Payment Links or HCO (Hosted Checkout) Transactions:
o Unfortunately, partial refunds are not supported for transactions completed via payment links or HCO.
o…
3 votesThank you for submitting your Idea to UserVoice.
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cash
A system that tallies or knows how much cash is in the register. We have a cash and card-based business and we need to keep track of what's going in and out of the register especially when we have staff on shift
3 votesThank you for submitting your Idea to UserVoice.
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Tip after payment
My staff and customers are very upset there is not an option to select a tip after the payment option. I have called support and researched it and from your website there seems to be a way to code into the "tipmode" for ONSCREENAFTER_PAYMENT but no one has been able to tell me how to do it. I think it needs to be done on the backend from the dev team. Is there anyway we can make this a possibility? Thank you.
3 votesThank you for submitting your Idea to UserVoice.
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Open Orders
As part of our catering operations, we need the ability to view OPEN Orders that were entered at least 12 months in the past. We’ve been using the Clover system for four years, and until September 2024, we could access all open orders regardless of their age. However, we are now limited to viewing open orders that are 30 days old or less.
This limitation creates significant challenges for our catering business. When customers call to make changes to catering orders placed more than 30 days ago, we’re unable to view or modify those orders in the system. Instead, we…
2 votesThank you for submitting your Idea to UserVoice.
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Void Cash Transaction
Allow the ability to void a cash transaction. Currently, it can only be refunded. The transaction was accidental and therefore, no cash was exchanged so we cannot refund it.
2 votesThank you for submitting your Idea to UserVoice.
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Payment Link should not allow duplicate payments
A customer of mine was able to process duplicate payments for a payment link I sent them. They payment link should not allow duplicate payments or should expire once the initial payment is processed. Otherwise, two people from the same office can pay multiple times without knowing.
2 votesThank you for submitting your Idea to UserVoice.
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Add inventory items to an invoice
(optional) public description field
2 votesThank you for submitting your Idea to UserVoice.
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