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← Clover UserVoice

Payments

There are a lot of ways to take a payment. Let us know your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Discounts: Ideas related to Clover’s Discount feature.

Recurring Payments: Ideas relating to Clover’s Recurring Payments feature.

Refund/Exchange: Ideas relating to Clover's Refund & Exchange functionality.

Taxes: Ideas related to configuring, charging and managing taxes.

Tipping: Ideas relating to tipping.

Virtual Terminal: Ideas related to Clover’s Virtual Terminal

Voids: Ideas related to Clover’s voiding functionality.


Payments

Categories

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25 results found

  1. recurring payment customer notification via SMS and Email option on the dashboard

    via SMS and Email option on the dashboard when doing recurring payments.

    84 votes
    0 comments  ·  Recurring Payments  ·  Admin →
    How important is this to you?

  2. Alphabetical Search

    Please make the recurring payment page alphabetically by plan name! I'm not sure why it wouldn't have been built that way from the start.

    5 votes
    0 comments  ·  Recurring Payments  ·  Admin →
    How important is this to you?

  3. Customers setting up recurring payments

    I am able to send customers a link or a QR code to make a payment and/or donations but there is no options for them to set up a recurring payment and/or donation

    As a admin I able to do so but I would it be efficient and easier if a customer was able to set up a recurring payment on their own, make edits and cancel recurring payments

    4 votes
    0 comments  ·  Recurring Payments  ·  Admin →
    How important is this to you?

  4. Pause Individual Card

    Currently you can "pause" an entire plan, but not an individuals card. We should be able to "pause" an individuals card within a plan instead of having to delete it and then re-enter it. A "resume" date feature would be great with this also.

    3 votes
    0 comments  ·  Recurring Payments  ·  Admin →
    How important is this to you?

  5. Reoccurring Pay - Billing Frequencies

    The merchant has clients that bill at different time periods and which requires the creation of multiple payment plans, the client suggested a single QR functionality that would notify the merchant of upcoming payments

    3 votes
    0 comments  ·  Recurring Payments  ·  Admin →
    How important is this to you?

  6. Add a link in a recurring invoice for the recipient to pay manually when the card on file does not process automictically

    Add a link in a recurring invoice for the recipient to pay manually when the card on file does not process.
    Currently if the card attached does not process, a new invoice has to be created. That is an unnecessary step.

    2 votes
    0 comments  ·  Recurring Payments  ·  Admin →
    How important is this to you?

  7. Update expiration date for recurring payments

    Customers that already setup for recurring payments sometimes have an update on their credit card with a new expiration date only. There seems to be no way to apply the update without replacing the card. This requires to call the customer and acquire all of the card information. This is more time consuming that necessary for the customer and myself. This feature was available for Payeezy Gateway. Please consider making this available on Clover Virtual Terminal.

    2 votes
    0 comments  ·  Recurring Payments  ·  Admin →
    How important is this to you?

  8. Recurring Payment Failure

    Occasionally a customers recurring payment will fail for various reasons, ISF, expired card, etc.
    I originally set up Clover to automatically email receipts when payments were processed.
    I have had an issue with Clover sending receipts that make it appear as though a payment was processed successfully when it actually failed to process. This is an issue, a BIG ISSUE.
    I haven't been able to turn off AUTOMATIC RECEIPTS, except to change each customer, individually.
    CLOVER IS SO MUCH MORE DIFFICULT THAN PAYEEZY. I'm not sure that CLOVER is a good option for our business.

    2 votes
    0 comments  ·  Recurring Payments  ·  Admin →
    How important is this to you?

  9. Update Recurring payments

    I hate that with Clover you can not update the recurring payments the day before the payment will be taken because it sends an invoice two days before the payment is due. It is not user friendly. I can not believe that there is not a way to print a report of failed recurring payments. I would take Payezz back in a second.

    2 votes
    0 comments  ·  Recurring Payments  ·  Admin →
    How important is this to you?

  10. Can you charge the reoccurring early mornings and not sporadic at multiple times during the day

    Former First Data user here. Can you charge the reoccurring early mornings and not sporadic at multiple times during the day? Would love for it to happen around 2-4am that way its already done when the business opens. Currently they start at 8-9am and end 9pm

    2 votes
    0 comments  ·  Recurring Payments  ·  Admin →
    How important is this to you?

  11. customer can remove their card info from the profile, thus cancelling recurring transaction function = BAD IDEA

    the recurring payment feature would be great except that the customer receipt gives them the option of removing their card information from their customer profile, thereby cancelling the whole process and making this a non-option for our equipment rental transactions.

    2 votes
    0 comments  ·  Recurring Payments  ·  Admin →
    How important is this to you?

  12. Printing a list of customers in a recurring plan

    In PayEezy we could print a list of customers in each recurring plan. Is there a funtion to print these lists?

    2 votes
    0 comments  ·  Recurring Payments  ·  Admin →
    How important is this to you?

  13. sale tax inclusion for payment plan

    One reason to use the Clover more often would be to have a way to add the sale tax for the city in which the devices are being used without having to upgrade to a more expensive subscription. A threshold should be created to allow this feature for new and small businesses. A good example would be making more than 10,000 a month, taking you out of the free sales tax. However, many people who start new businesses don't have the income to upgrade to a more expensive subscription.

    2 votes
    0 comments  ·  Recurring Payments  ·  Admin →
    How important is this to you?

  14. The ability to STOP or Remove (PENDING STATUS) in recurring Payments

    If I have a client that has a payment due in 5 days, but they wish to pay today but their payment is on (pending status). I can't remove them from a pending status. I can remove the payment plan and delete it, and that payment will still be pending. I would have to charge them, leave the payment that's pending, only to return it. I need flexibility for my clients. Another client that had an extra recurring payment as error and because they were in (Pending Status) I could not stop the payment. I called Clover, and I was…

    1 vote
    0 comments  ·  Recurring Payments  ·  Admin →
    How important is this to you?
    Submitted  ·  System responded

    Thank you for submitting your Idea to UserVoice.

  15. payment reminder emails

    Hello, I have a client who would prefer to not have upcoming reminder emails sent to them. They only want an email sent when the card has been charged. There is not a way to turn this off in your system. It would be nice to have that option for my client.

    1 vote
    0 comments  ·  Recurring Payments  ·  Admin →
    How important is this to you?
    Submitted  ·  System responded

    Thank you for submitting your Idea to UserVoice.

  16. Email Entry

    Currently, the staff can find me as a user/contact and then place my order in order to auto-fill my email address when i make payment.

    The problem is, the all the staff don't know me so i have to type my email all the time which is frustrating. Why not remember my details based on card details like other stores.

    1 vote
    Deferred  ·  0 comments  ·  Recurring Payments  ·  Admin →
    How important is this to you?

  17. Recurring Billing ability to set transaction time

    When a merchant sets up recurring payments, they can set the start date but not the start time. If they want the transaction to be billed at a specific time, is that possible? Or is the billing time random? Or is the time based on the time the recurring payment was set up? Can a start time field be added after the start date?

    1 vote
    Planned  ·  0 comments  ·  Recurring Payments  ·  Admin →
    How important is this to you?

  18. Allow a category for recurring payments

    It would be helpful to assign a recurring payment to a specific item. It would make inventory much easier to know where the recurring payment is for.

    1 vote
    Planned  ·  0 comments  ·  Recurring Payments  ·  Admin →
    How important is this to you?

  19. Customer web page to sign up for recurring payments

    Please create a way for customers to sign up for a recurring payment plan online.

    Our retail store has a subscription-based club, and we'd like to use the recurring payments feature to take payment and manage the club.

    I'd like to integrate this with our website, or for Clover to offer a webpage (similar to hosted checkout) where customers can sign up for the program. This would allow us to market the program and customers to sign up independently, without visiting or calling the store.

    Currently, customers cannot sign up for the program on their own. The only way is…

    1 vote
    0 comments  ·  Recurring Payments  ·  Admin →
    How important is this to you?
    Submitted  ·  System responded

    Thank you for submitting your Idea to UserVoice.

  20. ACH Recurring Payments doesn't have Puerto Rico as an ID State or as a State in general

    We have clients in our facilities in Puerto Rico who are very interested in using the new feature of ACH payments on recurring payments. But when they actually tried to use it in the states and the ID state, Puerto Rico (PR) is not included. Making it clear that Clover does not have this type of update for Puerto Rican customers. Please include this.

    1 vote
    0 comments  ·  Recurring Payments  ·  Admin →
    How important is this to you?
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